Firestone Complete Auto Care

This store provided excellent, personable service! The manager and team took the time to explain exactly what was going on with my car in terms that I could understand. Unlike other stores, they didn’t try to sell me on a bunch of services that I didn’t need. Great customer service — I will definitely take all of my car related business here.

If you are willing to soend a whole day waiting for an oil change, don’t bother…

Worst customer service… EVER! told me my car would be done in 1 day then called and told me they would get me a rental car then asked for my credit card number… really??? Then called me again and told me I needed this and this and that and my price went from 0 – 1,000,000,000 in 3 Seconds when I only went in for new brakes. Do NOT go here go to Belle tire or anywhere else. You are better off fixing your car yourself. I had to take it back twice after picking it up the first time because they didn’t even do it right. Then the next time I went in to drop my car off for them to fix what they were suppose to the guy behind the desk was being so unbelievable rude to this poor little Asian man who didn’t really understand him and he was telling him he needed all these parts he didn’t need and he knew he didn’t need them because he was someplace else before and they told him exactly what he needed then when the poor man asked for that man’s business card he gave him someone else’s card and yelled at him when he said that’s not ur name. I hope this place goes out of business.

Unfortunately my past few experiences here have not been the greatest… I just realized they over filled my oil when I took my vehicle in there. I took it in and got an oil change and it was leaking oil because the drain plug wasn’t tightened. So, I took it in to get that fixed and apparently they filled the oil up completely. I just checked the dipstick today and it’s up very high. I have to go out and drain some because they REALLY overfilled it.
I also took the same vehicle in because I had a bad tire wobble. I told them it was the CV Axle, but they still had to inspect it. I had a coupon for an inspection (including a few other things too). I was charged the coupon price and another price for an inspection. Luckily the credit card company (Firestone card) gave me a credit because of this error. The cost to get one CV Axle replace was very expensive. Upon checking around, because I have to get the driver side done since Firestone could not get the part, I have found out I paid about double what I should have.

I’ve been to this place many times and I have mixed experienced each time. They’re great at what they do, but they are pricey. Sometimes the customer service is great, sometimes it’s terrible, this is why I’m giving them three stars.
The one thing that is consistent is that they always, without fail, take longer on a job than you expect them to. I’ve learned to drop my car off for the day when I bring it, but there are still the poor souls who wait the 2 hours for an oil change thinking it’s only going to be a half hour.
Bottom line, if you want a professional unbiased opinion about a problem your car is having or you want a good rate on tires with a good warranty and don’t care about customer service, these are your guys. If you want a quick oil change or something that doesn’t matter on your car worked on, go elsewhere.

Can’t say enough about this place and Ed the great guy who helped my wife today. He made sure to great her at the door as she had our one year old with her and her hands full. Changed the oil, rotated tires, and aligned the car in no time. My wife wanted to walk across the busy street for something to do, he went out of his way to offer and drive her and pick her up so my wife and daughter would be safe! Their price is great and best service I have ever heard of in the tire business! I will be back with my car for new tires soon, you all just gained a new reliable customer! Thanks Ed!

I have used this store for tire work several times, and also for basic maintenance. Recently, when my wife’s Taurus transmission was having a hard shift issue, I asked them if I should bother with a transmission flush. They told me not to risk it, that it may make it worse – and that I would be better off taking it to a Ford dealer where they may be able to get more information by scanning the transmission control module. They get huge points for honesty for that – lots of places would just try to sell you the fluid flush. It turned out that I had a known issue, and needed a new Turbine Speed Sensor.

I ordered a set of tires on
and had them sent to Firestone as they were one of their recommended installers. After receiving a delivery confirmation from the website, we called and made an appointment. Today we arrived for the appointment promptly and were told that we did not have an appointment and that they did not have time to install them. We asked to simply pick the tires up and they asked, «What kind were they again?» We replied with the make and model and they replied that they only had an order with a specific last name from Tire Rack for those tires. My partner said «I’ll take those.» Not once was he asked for any type of identification, an order confirmation, a receipt, etc. He doesn’t even have the same last name. They loaded the tires into the vehicle and my partner drove away.
I called
customer service and spoke to their representative that will be investigating this issue. I won’t be sending any business the way of Firestone. It’s disappointing that they can’t keep track of their own appointments and turn away business that was handed to them.
12÷5÷14 The manager of this location contacted me and apologized for the issue and said this wasn’t typical of his staff (has he read his Unilocal reviews?) and he wants to make it up to me. He offered me a free oil change. Unfortunately I don’t feel it’s safe to drop my car here for any type of service after the way they handled us the first time.

Theives
The guy I spoke with told me to come in for a free diagnosis after going to pick up the car they try to charge me for an alignment check. I kept arguing saying you never said there is a charge to check the alignment but he refused. Will not go back to this location in the future.

A man named Steven who works here was fantastic! I was told by another place that I needed to get a belt drive replaced, rear brakes done and a few other things when I went for an oil change. I thought it sounded like a mechanic trying to charge for repairs I didn’t need. I took it to this Firestone and Steven took a look at the car and did a full inspection for me– turns out NOTHING needed repairing! I really appreciated that he was honest with me and didn’t just take advantage of a girl who know nothing about cars just to make a quick buck!

I needed my car serviced and they were able to take a look same morning as I called. They have free wifi at this location which is definitely nice if you wait while they work on your car. I also had my oil changed here and unfortunately they missed something so it was leaking. To their credit, they were able to get the issue resolved the same day as I called about it and they didn’t charge me anything for fixing this problem. Mistakes can happen and at least I feel they handled it reasonably well so I will be back here.

Similar experience as Vickie! Not welcoming at all.

WORST. EXPERIENCE. EVER. I went to this Firestone because it was close to work, thinking my oil change can be done during my lunch hour. I was there for about 3 hours. Needless to say, I was beyond pissed. Apparently the manager was at lunch, so the mechanics decided to let my car sit for over 2 hours before they worked on it while they putz around. The only reason they started working on my car is because the manager finally came back from lunch and I gave him a piece of my mind. And somehow, within hours after leaving the store, my brakes started grinding, which ended up costing me $ 1000 later on to fix. I left a nasty review on the Firestone website, the Corporate called me offering me 2 – 3 oil changes thinking that would resolve my hatred for this place. Seriously? If there’s a less than 0 rating, I’d give them that. I honestly don’t think it’s a coincidence that they decided to do what they did because I’m a woman. This is why those guys won’t get anywhere in life. And the manager should be fired too since he’s the one overseeing those guys, clearly there’s a management authority issue. Ladies, go there only if you want to pay for a $ 1000+ oil change.