Wireless Giant

I took my HTC1 to this Wireless Giant location for repair because the mouth piece microphone was not working. Otherwise, my phone was in excellent, original manufacturer condition. I was told that the microphone would need to be replaced and quoted approximately $ 80. Also, I was told that the repair will be done at a different location because the employee (Rob?) who took the phone from me didn’t have the required tool in store. I was told the phone will be ready the next day. It turned out that the phone was ready the same day and when I came in to collect it, the employee handed me the phone in the plastic case that was not mine and told me that he was giving me the case for free because it will protect my phone in the future. I paid $ 85 for the repair and the microphone appeared to be working properly.
However, when I returned home, I removed the phone from the case and realized that the edge of the phone where the rear housing meets the screen is not glued back properly, is broken at some places, the volume button is not aligned properly and the entire «repair job» looked botched up. When I returned to the store and complained, I was told that «it was difficult to remove the back cover.» I was never warned of any possible damage prior to giving my phone for repair. Quite to the contrary, the employee was VERY eager to have my phone for repair. When I asked to have the back cover replaced with a new one so that the phone is returned to its original condition, I was told I would need to pay for that separately. I don’t understand why I need to pay for the damage done to my phone by the repair person. Also, they obviously realized that the «repair» was botched up because they tried to conceal the damage by placing the phone in the plastic case. I was not offered any form of compensation for the damage that the store caused.
Overall, my experiences with this business are: extremely poor workmanship, attempt to misrepresent the true condition of the phone, attempt to conceal the damage, and making profit over the customer satisfaction. I will never return to this place and advise everybody against doing any business with them

I bought an I phone at this location. After some time It started dropping calls and the reception was awful. I brought my phone in and was told I would need to pay $ 50.00 to switch out my phone with a refurbished one. I paid the money and when I went in four days later to pick it up, I was told they forgot to order it and to come back the following week.
When I picked up the refurbished phone, I continued to have the exact same problems. I called the company within one week and was told that if I wanted another phone, I would have to pay another $ 50.00.
I went back to the store and demanded my money back. The manager finally gave me my $ 50.00 back after I informed him that I would stay by the door and explain to everyone entering his store how I was being treated.
This business does not even deserve a one star. I can’t believe I was treated so poorly and they actually tried to get another $ 50.00 from me.
Oddly enough, the store has a «Boost» sign on the lawn. I think they have such a poor reputation that they don’t want anyone to know the legal name of their business.
There are a million cell phone companies out there that will service you properly without trying to double charge.
You don’t want to deal with this business.

Horrible service. I did not find the employees approachable. I detected sarcasm in my salesperson voice. I decided to go elsewhere and purchase my blackberry and accessories.

If you’re a gadget geek this is the place for you! This store by Wireless Giant carries all things Black Berry! The latest phones from all the companies and all of their accessories. The staff does an excellent job of explaining the features and the difference in the phones without trying to sale you at every turn.
The store is sophisticated and wide open. You can browse without being stalked. If you want to upgrade your current phone or get into the Black Berry game I suggest you stop here. You can comparison shop based on price and features all in one location!