Caldwell Toyota Service

So I would have given this place at least 3 stars if it weren’t for the last 5 mins of my experience. I went in there for the first time, I usually get my car serviced at a different Toyota and recently moved so now this is the closest. This place needs a bigger waiting area, very small, and doesn’t have the drive in service that I’m used to. But I can get over all of that. I was waiting in the showroom area when they called my name, letting me know my car was ready to be picked up. When I got to the front desk I did not know who I see to pick up my car, so I waited until someone was available and asked him, where do I pick up my keys, they just called my name? He RUDELY replied, I don’t know ask someone else, and waved his hand like I was bothering him and needed to go away! REALLY guy? I have never had a bad experience at Toyota before, after going there for years UNTIL I get to this place and have this guy piss me off… everyone else had been nice, cheery and helpful, him, not even a little. That’s what you are there for RAY, to assist customers. Is it crazy for me to ask where to get my keys??? Not so much. Yes, his name is RAY and he had himself planted behind the service desk waiting to help people with his crappy attitude. How can you help me with that attitude buddy? You really cant and you didn’t…everyone else was super nice and helpful RAY WAS NOT. I was happy with the place, until I met RAY. RAY, you sucked today. You made me have a bad experience and if it wasn’t for my free double dip chocolate donut coffee, which they don’t offer at my old Toyota, I might have had an attitude back and then you would have been sad, because there was just so much to say to you. So anyone reading from Toyota, please tell RAY who worked today (11/​24/​2014 at 1030 am, in the service area, white hair, big fella) that he needs to learn how to talk to customers… I didn’t buy a brand new 2014 corolla from you people to be treated disrespectfully when I come in for my service. That is not what I or anyone expects when coming into any place of business. Get it together RAY.

AMAZING DEALERSHIP!!! I’ve only used it to get my Rav 4 serviced but I love it!
Very professional, very honest. I love the people in the front at the service desk and the mechanics I’ve talked to are really great as well.
Giving me great advice and not doing needless repairs to my car. I highly recommend going there.
Nat J

Absolutely the worst. I went there for a busted headlamp, because I wanted to fix it on my lunch hour and it was near work. I told them to check the car out because I was taking a long trip. They came back and told me I needed 4 new tires and had a cracked serpentine belt, cost $ 856.00, and also suggested I might not make it home if I did not have it done immediately. I told them to replace the headlamp and left. I’m female and blonde, I’ve seen this play before. I drove it to my regular dealer, Crestmont Toyota, and they told me I had at least 15,000 miles on my tires and the serpentine belt was fine. They checked the car out and said it was good to go. I drove through Mexico to Belize. I replaced the tires in Houston on the way back. 35,000 miles later, I still have the same serpentine belt. Nice try guys, some of us blonde gals are engineers.

This update is for their service department…
I recently had a major problem with our minivan-​in a nutshell, a mouse chewed through the coating on some wires, car started, wires shorted, computer crapped out. Brought the car where I normally bring it for maintenance and they told me what the problem was-​then recommended I bring it to Caldwell Toyota.
Ernie, my service rep, was great. took a few days to fix, but he was pretty good about keeping in contact with me. When they finally confirmed what the problem was, he called me right away and broke the news. Anytime it’s the computer, you know you’re screwed, but it wasn’t as bad as I expected… still pricey, but it was fixed right, by Toyota guys, who knew what they were doing.
Minivan is running great again… just out a big chunk of change.

I am giving Caldwell Toyota five stars for their service department and body shop. Thurman, Matt, and Bobby are professional, knowlegeable, and take the time to explain what service the car needs and why. I always get three quotes for whatever service I need and Caldwell Toyota always comes in at the best price. I would never expect that from a car dealership. I never feel taken advantage of. I have leased 4 suvs from this dealership and purchased my fifth suv.

Came in w/​o an appointment on a Monday — was out within 45 min.
A-​OK in my book!
Friendly staff — free coffee ;)

I am suspecious of getting car services from dealers, because the over charges I have experienced. My experience with Caldwell Toyota body shop has been different, so far.
I took my vehicle in aorund 8:30 am one morning due to a recall of the bolt on the pasenger side. I sat in the waiting room, which comes with free Wi-​Fi. Basically, worked for an hour while I waited. The standard oil change is $ 24.95. Left happy.
4 weeks later, I returned to the body shop becuase the window fell of the track. They warned me that this might not have anything to do with the recall part, if that’s the case they will have to charge me. An half an hour later, I was called to the Service desk. They made the necessary adjustments and decided not to charge me. I felt lucky