Craig Scott Inc.

Pulled in for my 2:30 scheduled appointment. By 3pm I asked if any of the 8+ people standing around could check my car in & for my 2:30 appointment. They said it would take no more than 30 minutes for my work, I finally pulled out after 4pm. Such slow service. They appeared surprised that people were getting cars fixed over the holiday break. Classic dealership– they always have an extra service to sell you. Slow service. This was my last time to Scott Honda.

The most efficient service center I’ve ever been to. It’s clean fast and friendly. They are honest and great to deal with. I would recommend this place to any honda owner.

This place is the absolute worst. Alex in the service department (along with a technician whose name I did not get) will talk to you like you’re a dog and rip you off. They broke my side mirror during service, tried charging me $ 35 to fix it and I had to make 2 trips back for them to figure out what was wrong.

I recently moved to the area and a friend recommended I try Scott Honda for service on my civic. I loved how easy it was to schedule an appointment online but with their on-​site express service lane I bet I could have come in as a walk in and still be in and out pretty quickly. I came in late, around 5pm, assuming I would have to drop my car off for the night and pay for a rental but they assured me they would have the diagnosis and repair completed within the hour. They held true to their word and I left with an oil change, tire repairs, and a free car wash! Joe W. was extremely friendly, knowledgeable and was happy to answer all of my questions.

I just bought my second new Honda in 3 years from Scott Honda, and just as with the first time, I was very happy with the experience. They reached out to me via email that I might have a good opportunity to trade in my current 2012 for the newest model. I asked some questions through email that I was pretty sure wouldn’t get answered (how much did I originally pay, how many miles they thought I had, what rate were we talking, down payment options, if my monthly payments would change, etc.) and they answered all of them without delay. Because of our candid email, I visited the next day and test drove the new model and everything went pretty much exactly as my initial email conversation suggested they would. I gave my requirements and at no point did I feel like they tried to swindle me or conveniently ‘adjust’ our verbal arrangement. The salesman was very friendly and helpful and in the end, I walked out with another new car that I love.
Great experience at Scott Honda! I’m sure I will be going there first the next time I’m in the market for a new car.

It was time to buy a new car and I was really dreading it. I’ve had bad experiences with car dealers through the years with their scheming and their tricks and all the games they play with the numbers. So I walked in Scott Honda with all of my defenses up, and loaded with paperwork and information from the Internet.
I was pleasantly surprised to find out how honest and upfront the car salesman was and had no problem working out a fair deal. I can honestly say it was the easiest car buying experience I ever had! Something I dreaded actually turned out to be a pleasant experience.
The only reason I haven’t given this review five stars is because after reading many of the of the reviews I’m a little concerned about the service department. there are many good reviews but there are plenty of bad ones too. Sometime in the future I will update this review after I have some experience with the service department.

This was one of the best purchasing experiences I have ever had with a vehicle. Dan Lipchock is an excellent salesperson. He is very friendly, knowledgeable and fun to work with. Dan took the time to show me all of the cool features that I was interested in and answered all of my questions. Rob Hannigan in finance is equally nice and even provided some info on how we could improve our credit. The dealership itself is huge with one of the biggest selections of new and used Honda’s in the area. The amenities are an added touch and actually makes going for service something that one wouldn’t dread. I would definitely tell anyone I know looking for a Honda to go to Scott Honda and ask for Dan!

I dealt with Mongi throughout the process of picking out my new car. He was extremely helpful and really knew his stuff when it came to Honda and what they can offer. I was able to get a good price on the new purchase and get a great price for my trade in. If you are interested in buying a car he will work with you to make sure you get a good deal. Highly recommended. Everyone was friendly and helpful, large dealer with huge inventory, quick closing process and good location.
I have not dealt with the service department during my visit so this review is regarding sales only.

I have been buying and leasing cars for over 30 years, mostly Fords, and this was by far my best and most enjoyable buying experience ever. Greg Cole was an excellent salesman — great presentation on the Honda products and options, made the buying and especially financing process simple, and friendly.
I especially appreciated how the entire dealership staff made you feel like family. Thanks guys.
I now understand why Honda customers keep coming back. The product line is awesome — great technology, wonderful styling, quiet ride and great handling and safe to boot. Add Scott’s great service and you will feel like your home.
I will be buying Honda in the years to come.

Eric Bausman is a knowledgeable, professional salesman. He answered all of my questions, located a hard to find car for me, and kept me updated on the progress of my order. I highly recommend buying a car from him.

Last time I was here was probably 2012. back then, they were:
Honest. Friendly. Helpful.
One time I needed my car looked at, they looked at it, refilled all my fluids, washed my car inside and out and didn’t charge me a dime! No complaints.
3 stars because my experiences there are really old and overall work there at the dealership is quite pricey.

Brian Emerson was super friendly and amazingly responsive via email and in person. He answered all my questions thoroughly throughout the entire process. He also took great care to make sure my vehicle was delivered in the absolute best condition possible. He was very patient with my two year old, even after she spilled blue water ice on his carpet. ;)
Steve Seiler took it upon himself to call AHF after I had rejected their initial financing offer (due to finding a better rate with another bank), and he negotiated an amazing rate for me. He also was very patient with my two year old.
Keith Hamilton took me on my test drive and allowed me to experience the full range of the Ridgeline’s features.
Three great guys. Heck of a dealership. This was my second time buying a new vehicle from Scott Honda, and I couldn’t be more pleased.

All smoke and mirrors here
Do not believe anyone about how great their advantage program is and how much they value customer service. Not true here. The service area is pristine but customer service stinks.

Buying my car here was a decent experience. Service on the other hand… They are slow, overpriced, and manipulative. You can buy your car here, but go elsewhere for service.

Dropped my car off for service on Monday. They gave me a slip for a free Rental from The Hertz Rent-​A-​Car. It turns out Hertz did not have a rental available, so Scott put me in a brand new Civic — very nice. They called to update me twice on the car’s status, and did a full wash despite below freezing temps! The car was ready right when it was promised and ran beautifully!
The indoor check in, comfortable lounge, complimentary coffee, tea, water and snacks, and Free Wifi are all great additions to make your wait hassle free! I would definitely bring my car back here for service!

We did business with Scott for many years and four new automobiles. Well that ended last fall, service did are 60k service and we went back for the next oil change and they did it again! I had there invoices and SM was new and just BS’ed (car salesman?) and said they didn’t, I have both invoices! No other management available. Lost our business and work of mouth business. Greedy people who work on bonuses need not be in charge.

I’ve done business with Scott Honda for almost 25 years. I’ve bought 5 used cars from them (including a BMW and a Toyota) and one new Accord. I have had all of them serviced there except the BMW. I’ve always been treated fairly and would recommend them to anyone. Yes, you can probably find a cheaper place to have your car serviced; but, I value the relationships I’ve formed over the years and don’t even think of going someplace else.

I had an overall great experience buying my new car here, and bringing it in for routine service has been fine. Nice service staff, clean waiting room, didn’t take too much time. When you drive up there, there’s a guy that meets you at the door and checks you in. It’s obvious to me that the customer experience is important to Honda. I like companies that place a high emphasis on user /​customer experience (like Apple, etc.) and I’ll continue to give them my business for that reason alone.
I know I could probably get my repairs and maintenance for cheaper elsewhere but I’d rather bring it here and avoid the hassle.

I bought a 2007 Honda Civic Hybrid from here in 2007, and while I love my car and the sales portion of dealing with Scott Honda was fine, where I find fault with them is their service department.
Overpriced, slow and poor quality are three words I would have to use to describe their service department.
They also push me into getting a rental while waiting for my car to have maintenance or repair, deliver work hours late, overpriced costs for service and maintenance.
My suggestion would be to not use this dealership for service. Avoid overpaying for maintenance and repairs here.
Also, if you like waiting for maintenance at least their waiting lounge is comfortable, but since they take forever to do basic maintenance and repair, expect to be there a long time if you wait for your car.
Also, it is really annoying to deal with trying to reach a «service advisor» — you usually get a receptionist first then dumped into a voicemail box.
I will never use them again got service unless they improve cost, wait time and service.
Update: 8÷6÷12 they said they fixed my AC system and it’s still not working properly! I found out because I took it to another Honda service center. I’ll never use Scott Honda again and recommend that everyone avoid this place!

I need a small interior part replaced on my 2006 civic. I didnt purchase my car at Scott but I’m in the area often so I stopped by to get an estimate.
When I drove in, a nice gentleman greeted me at the entrance and pointed me to service. This is where the good part ends. I drove into the garage and explained my situation to an employee. Since the damage to the interior was not my fault, i need an estimate in writing so that I can submit it and get reimbursed. Pretty normal stuff. The employee proceeded to laugh and point me to someone else who looked at my car for a few minutes and gave me a verbal estimate… «$ 158», he said.
I asked for that in writing and after a long sigh, the man agreed. He printed out a blue piece of paper with just a total. Not a breakdown at all. It says…
Labor: $ 0.00
Parts: $ 0.00
Misc: $ 158.00
Miscellaneous? I can’t submit that. Not only is this the worst estimate is have ever received, i now have to spend more time getting a legitimate estimate from another dealer. Never again.