Parkway Cleaners

Parkway cleaners is the worst establishment I have ever done business with. They lost my clothes high end clothes, they fired the individual who lost them and won’t so much as even speak to me. I had to seek legal action in order to even get a response. I’ve never ever n my life been treated worse. The owners name is Cari

I have recently moved, newly using Parkway, dropping off at Exton. I believe all work is done at the central facility. After allowing them to have men’s shirts, pants, suite coats, woman’s blouses, and overcoats, they have failed to meet minimum satisfaction overall. Shirt prices approach $ 3.00 each, and two (2) shirts of the first 40 processed could only be thrown away once they ruined them in their equipment. Parkway does have very quick service, and although the most expensive dry cleaner I have ever experienced, they have many locations and offer home pick-​up. Unfortunately, the single most important requirement is that the clothes should be returned no worse than when they were dropped of. So far, this only happens about 95% of the time.
Today, two (2) additional shirts were just found to be ruined by the similar grease stains on the back of the garments. I inspect the outgoing clothes very carefully and I am certain these stains are part of there transporting or cleaning process.

We were looking for a new dry cleaner closer to our house and since there are so many of these parkway cleaners, thought that they must be good. wrong. The lady working when we dropped off the clothes was miserable. She actually rolled her eyes and huffed when we came in with two bags of clothes and told us (not in a nice way) «you better sit down this is going to take a while». Obviously not the owner — most places that are owner operated are happy to see a big sale. Then, when she printed out the prices, we decided to walk out. The proof is in the pudding. They wanted to charge $ 243.51 for 41 items to be dry cleaned. As a test, we took the exact same 41 items to our old dry cleaners and they charged $ 120.25. HALF what these highway robbers charged. I can’t attest to the work they do… but to charge $ 20 for a regular dress and almost $ 3 for a basic men’s button down shirt, that is just inexcusable.

I have been going to this cleaner for couple years now. They have great customer service, excellent alterations (including reattaching of original hem for $ 12, other places are usually $ 25 range) and prices are competitive. The owners are so friendly and seem like good hard working people which make it easier for me to give them all my dry cleaning business.

The service is really good. It’s kind of pricey though. Then again, I haven’t had my clothes dry-​cleaned anywhere else.