Planes Moving & Storage

This moving company moved my personal property from WI to OH. They lost 32 boxes and an 18′ extension ladder which I never got back. I had to file a claim for over $ 24,000 and they paid only a fraction of that amount, denying almost all responsibility. The crew that delivered the personal property destroyed the house leaving chunks out of the molding and tearing up a hardwood floor as they dragged a BBQ grill through the house instead of around the house to the back yard. I documented the damage and had a Planes employee come back a few days later to take pictures of the damage. When I confronted them about the damage they suddenly had amnesia about taking the pictures of the damage and all documentation I provided them was missing. As expected they denied all home damage reported stating I did not documented the damage. Their insurance company also denied responsibility. They lost or destroyed the documentation. They are an unethical and deceitful company and they should be investigated for fraud. They think the little guy has no chance against them but the company I work for has stopped doing business with them due to their tactics. Do not use this company for your moving needs.

These guys aren’t that great with moving.
We had a military move, and they were contracted out to bring our stuff to our house. The guys who packed our stuff at the other end were great. (S&M Moving). Everything went downhill when our stuff was transferred to Planes Moving & Storage.
They weren’t very honest. Biggest red flag, was them checking off that we did not want them to unpack and remove all the boxes for us. And then, they hid that line with other papers and told us to sign the bottom of the form for the «Notification of Loss or damage at delivery». We were fine with this since we wanted to unpack everything ourselves anyway, but they didn’t even ask us.
Another red flag was them getting mad at us for telling them to give us a minute to make sure all the boxes were there. They just wanted us to sign off saying we got everything and they wanted to leave fast. The guy in charge said everything came packed up in crates so there shouldn’t be anything missing. I told him that’s great, but everything wasn’t shipped in crates so we’re still going to check.
Also they claimed that they had to carry a piano up a whole flight of stairs so they would need excess carry services. That’s just BS. We don’t have a piano. It’s just an electronic keyboard. I can carry it myself! We have other furniture that’s heavier than this. SO DISHONEST.
And they took about five or six smoke breaks. I would NOT recommend Planes Moving & Storage! EVER!!!

Used Planes to move us from small-​town Ohio to Champaign IL and had a great experience. Had entire house packed one day by two professionals, and the next day 3 men loaded the truck. Jason was the driver and he was very professional. Nothing broke, etc. I highly recommend them.

I can’t even begin to detail the devastation Planes has caused my family during this move. The other reviewer detailed it perfectly. All of our antique, high value furniture has been damaged beyond repair. Missing boxes galore. Our brand new Restoration Hardware bed arrived with a whole in it. Mattress was torn (perhaps b/​c it wasn’t boxed like it was supposed to be). China cabinet split down the side and leg broken off. Large black handprints all over our furniture. 8 hours late on both packing and loading day. A move that went past midnight both days. Totally incompetent claims department that wants to «repair» our furniture that clearly cannot be repaired. My worst fears with this move have all come true. DO EVERYTHING YOU CAN TO AVOID PLANES!

Worst customer service I’ve ever experienced. Late pick up, late delivery and treated terribly. No one called to inform us of the late pick up or delivery. Missing boxes, furniture was dirty and broken. Some boxes mysteriously were not even inventoried and were stolen. The drivers were nice but everything else was awful.