Taylor’s Music Store and Studios

Excellent independently owned store. Found materials here that were unavailable anywhere else besides on-​line. Service was extremely helpful.

Had a problem with my sax. Brought it in on Thursday. I had a gig the following Monday. They fixed it and it was ready early Monday morning. Did a great job. Plays like new. Thanks for your effort in getting it done so quickly.

Very Very happy and grateful to Tom and the guys in the piano and organ department!!! They went above and beyond to help me purchase a beautiful Hammond organ for my wife’s birthday!!! They really really stood behind me even after the purchase!!!

Very impressed!
We purchased a beautiful Ibanez electric guitar from Taylor’s as a gift for our daughter. Because of the complex tuning involved and our lack of knowledge this became rather stressful for her. When Chris Fenimore, the manager, heard that we were having some trouble and were thinking of putting a temporary block on the guitar, he offered his help. Not only did Chris, patiently go over how to properly tune the guitar, but he also gave her some cool tips for getting the sound she likes. Chris continued to go above and beyond by offering to tune it with her before the start of her lessons to make sure she has the hang of it. Thank you Chris!

The place seems to be fine, but the store’s customer service and phone system is really bad. If you need to call for something, they would tell you someone will get back to you and never did; If you ask to speak to store manger to complain, they just hang up on you and block you from calling in again. What a bad service. One day we did have to go in to get a flute, 3 store assoicates gave us 3 different prices, and with different interpretation about how the rental credit and program works, and the girl named Crystal is really having attitude towards other associates and us. A bad experience. I would not go or call them ever again.

Second best in a town with two music stores … At least they are also family owned. I’ve shopped here before and always find myself walking a few blocks down to the other store that has a much more guitar/​bass and tone centric atmosphere. They also tend to be pushier than the other local shop and on a pleasant note they are friendly. Still only ever bought one guitar there and I can’t see that changing based on experiences there.

Another great Taylor’s music experience! This time I came in and needed to get out in like 10 minutes! The young gal at the counter was so great! She pulled the instruments, paperwork, music books, stand in 5 minutes– fir 2 kids! Signed and done! Then able to get back to work! Thank you so much. Tony is awesome!

I have bought many books and a keyboard from this store with no problem but my most recent experience will keep me from shopping here again. Ordered a guitar slide for my boyfriend for his birthday since they were out of stock in the store. I paid my $ 40 up front and the wait began. I called back after a week just to check and the man working informed me that «the vendor is not going to come all the way out here for one guitar slide so they are just waiting until they can bundle it with another order.» i thought that was a pretty absurd thing to tell a customer but I let it go and continued to wait. I called after 2 and a half weeks, still no slide. A month later, long after my boyfriends birthday I walked to the store and asked for my money back. The gentleman working called the vendor, after ten minutes tells me they can ship it today and I’ll have it in a few days. I asked to just have my money back and he thanked the vendor and then hung up and I left. He didn’t even sound displeased with the vendor. I took my $ 40 bucks down to West Chester Music where the slide was in stock and only $ 18 bucks. Ha had it that day and saved more than half my money. Next time I know where to take my business to.

I am a music teacher (string director) in Exton and have been working with the awesome folks at Taylor’s for the past 9+ years. They are the first place I send my students and their parents for rental instruments and repairs because of their consistent level of service. They are friendly and strive to give students the most enjoyable musical experiences they can by giving them instruments that are playable and appropriately sized. Compared to other music stores in the area, they are so far above the competition that I feel I can’t even compare them.

A few weeks ago, I considered purchasing a bassoon that desperately needed repair. I haven’t played in years, so I didn’t fully trust my own assessment. My mother-​in-​law took the bassoon into Taylor’s to have someone take a look at it. It turns out that one of the repair specialists is a bassoonist. He took a look at the bassoon for me and gave me his honest assessment, even though it meant that I might not purchase it and in turn, might not bring it in for repair.
Based on Mike’s assessment, I felt comfortable purchasing the bassoon. I left it with Taylor’s for repair. I am so thrilled to share that Mike M. did a fantastic job. He was honest and open with me throughout the process; he helped bring this bassoon back to life. It is hard to express what a wonderful job he did repairing my instrument; I feel like the job he did was truly art. Thanks Mike for helping me get finally back into music.

I usually buy reeds at Taylor’s, along with the odd supply like cork grease or an étude book for a student. I’ve always found their selection to be top-​notch and their service fast, friendly and reliable. I highly recommend the woodwind department there!

I walked in here because i needed a new midi cable. I was impressed by the reasonably large collection of instruments, especially keyboards. The service was way friendlier than you get from a chain store such as Guitar Center. I’m not saying its worth a journey from NY where I live, but it is worth the trip if you are in the West Chester area.