Complete Fence Inc

Complete Fence has been a fixture in West Chicago for many years. They were one of the calls I made when we decided to put a dog run in the yard at our new house last summer. I didn’t quite know what I wanted, but I knew what we needed, and that was to stay on a budget!
Jeremy worked closely with me and was very patient as we completed a plan that would suit our needs. We ended up with a custom fence (modern slat privacy fence along the road, and black chain link to complete the other sides, so I could see my dogs from the house).
We were scheduled for the install about 3 weeks from the time we put our name in the books. I was called a few days early for the work to begin a little sooner than expected. That was a nice surprise! The installer arrived on the day he was scheduled, he was very professional and worked diligently to complete the job. It took two days from start to finish. About half way through, I felt as though the slats in the privacy fence were too far apart (even though he was doing exactly as I told him). He stopped what he was doing and worked with me to come up with a solution. Yes it cost a little more in material cost, but I’m so glad we went ahead and changed the plan. The fence looks awesome, my neighbors have complimented it and we are very pleased overall.
And, I also have a note on their ethical standards. When the job was complete, I wrote a check for the balance and handed it over to the installer. I guess my records were wrong and somehow I paid $ 900 over the amount due. I had no idea my mistake until I got a refund check in the mail. I called to make sure it was not a book keeping mistake and sure enough, I had over paid by a lot! I am thankful they caught it and did the right thing by returning the funds to us. It says a lot about their honesty!
I happily recommend Complete Fence! Customer service is A+

The sales representative did not follow up at all. I had to ask if the parts were in, I had to ask when the service manager was coming out, and I had to ask if they thought the job was done. When I asked if the job was done the response I received was «all done.» Which was not the case. The paper estimate I received did not match the job they did. It seemed like they made all these promises to make my fence repair look good as new, then when it was time to deliver they just went with the cheapest way possible. If Complete Fence was the only company that could repair my fence, I would much rather pay a different company to tear our and replace the entire thing. I’m still in shock with the way this all went down. Good luck

Complete Fence quickly became a complete headache. I paid more than competing bids because I thought the positive written reviews and glowing personal references would result in «stellar» customer service. Not sure what happened, maybe employee turnover, but I encountered one issue after another and do not feel that this company went out of its way to compensate me for the prolonged frustration. I do not recommend this company.
While the crew and staff were all professional and courteous, this installation that took place near the end of August quickly became a comedy of errors. First, the crew spread the clay they dug for fence posts along the fence line creating a weird little wall that would have killed the grass there. It wasn’t until I said something that they removed most of it. Next, they didn’t order enough material for the job, leaving me with an unusable fence due to a large opening for about a week. While I was waiting for the crew to return, I inspected the fence and found numerous scratches and scrapes on the aluminum surface that the installers didn’t bother to look back over — some inches long. When I pointed these out, the installers seemed willing to tackle the largest few but said they’d have to come back for the rest and I’d have to mark the spots for them. OK, so I spent an hour and a half of my time closely inspecting the fence and marking it with numerous pieces of quick release painter’s tape. After waiting a couple weeks I called the salesman to find out when he’d finish the job and was told that he would be out the next week. A couple more weeks go by and I call the company because nothing has been done and now they’ve sent me a bill. I call the company about the bill to let them know that the repair work wasn’t finished and I didn’t plan to pay the remaining balance (half due up front) because I couldn’t seem to get anybody out to finish it up. The employee I spoke with seemed astonished that it had taken this long and promised to have somebody out ASAP. Weeks more go by. Again, I call the company to find out what’s going on because I don’t want my account sent to collections, just a finished fence. I get another person, a new guy, who promises to be out ASAP. He finally comes out to finish the job, in December! By now the tape has left a residue on the fence that needs to be cleaned off because it has gone through cycles of heat and freeze. Even though the temperature is in the 30s when he arrives to paint the fence, he says it’s OK. This has me concerned because everything I see on-​line about the correct temperature for painting says to do it in warmer weather. Again, he reassures me that it’ll be fine — they want the rest of their money on this job. He shows up on a Wednesday and I get a call on Thursday asking me how I like my fence and when would I be paying. I respond that I can’t check the work on the fence, worried about the paint in freezing weather, and tell them I will have to get back to them because it’s dark by the time I get home. The next day it snows like crazy, covering everything with about four inches. At this point, I give up and write the check since this will require a lot more time to clean off the fence. I won’t actually have a good idea of how the fence looks until spring, thanks Complete Fence.