The Maids

Since our house had been under construction for over a month, I agreed to their «first time deep cleaning» service which was well over $ 200; about 4x what I have paid with my previous service. What I got was attitude from the crew leader and mediocre (at best) cleaning. We had marble installed in our bathroom and I wanted the cleaner I had purchased to be used for this; after some back and forth, she finally agreed.
We had wood floors put in, so you can imagine the dust. I had cleaned all but one of the ceiling fans prior to The Maids coming but did not get to the one in the master bedroom. When I returned home that evening after the service, I checked and sure enough, that ceiling fan had not been dusted at all! WTH! The rest of the house was cleaned ok, but not really worth what I paid for and with a crew for an hour and a half, would have thought it would be much better than it was.
After contacting Mike, he offered to come back to clean it but we were out of town, which made that not an option. When I asked about getting some money refunded, he said that wasn’t their policy. Well that’s fine, they just lost a customer and I will tell as many people as I can not to bother with their service; definitely NOT worth the money.

The MAIDS did wonderful work at my daughter’s house. My birthday present to my daughter was to have The MAIDs clean her house. She appreciated the present. When she came home from work that day, she told my son-​in-​law that they should take pictures of the rooms. She wants to have them because if they decide to move someday, the house looks amazing. Each room would be posted on the listing. They are not moving, but yes the house looks amazing.
Dionne Rose is the head person of The MAIDS, who were at my daughter’s house. Mike Rosen is an amazing person who runs a business with integrity, trust, friendliness, efficiency, and flexibility. My daughter’s living room and dining room needed to be cleaned. Mike recommended ServPro. The carpet looks brand new. Thank you Mike for all you and THE MAIDS do to make our hectic lives easier.

Great crew, very clean house, prompt, courteous and always able to get the house clean within my budget. I have used other cleaning services before but The Maids has been the best so far.

How sad. We had been satisfied with the cleaning service — the house was mostly clean and the people were friendly and reliable. My wife lost her job and we had to suspend the service for two months. We kept it very clean in the interim. We then called to start the service backup to get back on our regular every other week schedule. The crew (albeit one member less) showed up and cleaned for the same amount of time as previous cleanings. Not quite as well as previously but that is only a small part of the issue. The big issue was we were charged an extra $ 100. We were never informed the rate would be different. I called to speak with Mike and we could not come up with a satisfactory resolution. We will no longer be using their service.

I use the maids for the first time today, my house needed to be cleaned after Thanksgiving and a friend told me what a great job they did and let me tell you they just did in awesome job, I’m very happy with the maids I would highly recommend them, when you call ask for Mike he’s the owner great person to speak to.

So I hired the maids to do a through house cleaning as I am getting my home ready to sell. The process leading up to the day of cleaning was just fine. I contacted them and was able to set up an appointment relatively quickly, the appointment was confirmed the day before. They did arrive on time. They were nice, pleasant and professional. However, the first group of 4 that attempted to clean my home did a horrible job. Windows were not done, cobwebs were still on light fixtures, oven not clean, microwave not clean, vents not cleaned, floors not vacuumed, the list goes on. I was quoted between 250 and 320 to clean the home and they actually ran over and ended up charging me 381. Upon calling the supervisor, she sent another team out, to essentially re-​clean the entire home. She then came out to my home to review what work had actually been done. All agreed that it was a poor job at best. While the new team did a good job, I had to spend time I didn’t really have (Which is why I hired them in the first place) going over work that should have been correctly the first time.) Just really disappointed with the service, time spent and money spent as well as the lack of follow up to ensure that I was satisfied with the service.

I use the Maids here as well as in Naples for my second home! I have always had a great experience with The Maids. I called and Mike the owner answered the phone and came to my house the same day to do a walkthrough of my house and we scheduled a clean for a few days later. The team arrived on time, was very professional, and did a great job! Keep up the good work!