Fred Anderson Toyota of Columbia

Worst experience ever. I put money down on a vehicle, and they sold it before I could get there. As far as I’m concerned, when they took the money, they entered into a binding contract. DO NOT DO BUSINESS WITH THIS DEALERSHIP!

This dealership is so easy to deal with. They are very professional which is so rare these days. I absolutely recommend them to anyone.

I don’t think I’ll be buying from here. Two times I’ve inquired about a car, and in one case it sold, and the other one wasn’t that appealing. Apparently once you inquire they will not leave you alone. I get calls and emails constantly, I’d say bordering on harassment. I always had good experiences when this was Toyota Center, but I don’t think I’ll be visiting there anymore.

Friendly service when I went to have a part replaced after a recall. The lounge was comfortable and the shuttle was prompt and convenient. I appreciated the complimentary car wash. I will definitely try them out next time I need to have my car serviced.

After an unfavorable experience with a local shop, I felt it would be best to take my car to the dealership when told there was an issue with my transmission. I headed into the shop with a positive outlook simply because of the ease of scheduling an appointment online. I was able to choose a time and day that suited me (with plenty of time slots) and could even opt in for a shuttle to work — this service is offered within a 35 mile radius of the dealership.
Not even 20 minutes after arriving at work via the dealership shuttle, I had received a call that my vehicle was fixed. They had discovered there was, in fact, nothing wrong with my transmission and that a plate underneath the vehicle had come loose was was scraping against the front right tire. Not only did they charge me very little for the fix, but they also checked my fluids, tire treads, brakes, etc. with no charge for labor.
My preference was for the shuttle to pick me back up at the end of the work day, but they actually ended up delivering my vehicle back to me! I was able to pay over the phone. Their service went above and beyond. I am so thankful I brought my car to this dealership instead of being swindled by more local shops just because I am uninformed about cars.

This location provides less than satisfactory customer service, as well as longer than acceptable wait times. Waiting over 2 hours for an oil change and tire rotation is completely absurd. However, even more absurd is that the employees here act like its no big deal! Never again will I come here.

I took my FJ Cruiser in at 8am this morning as my Dad noticed my rear taillight was burnt out. He tried to replace the bulb last night but it slipped and fell into the plastic tail light cover. I explained the problem to the lady at the Toyota counter that a new bulb was in the plastic but we could not get to it as you need a special tool to open it up
I also asked if she could see how much it would cost to fix my aux plug that was loose. I was asked if I wanted to wait or leave it. I asked how long the wait would be she said 1.5 hours and 2 hours if I left it. I left it and she said she would see what the charges would be if any and call me. 2.5 hours later I call to see what is going on and I was told they had not even looked at my car but she would pull it to be looked at. 2 more hours I call and left a msg to call me as I need to pick my daughter up from school
I later get a call from the mechanic and he said it would be about $ 300 to install the lightbulb and repair my aux outlet. I said how much for just the light bulb as I do not have $ 300? He said oh, about $ 80 for the light!!! I said when will it be ready, it was almost 1 then and he said 2:30. I said ok
Then a few minutes pass and the lady who I originally spoke with calls me back and said my car is ready?!
WOW! $ 80 for a replaced lightbulb that I had but fell inside the plastic cover
And took about 10 minutes or less to be ready after I waited 5.5 hours
It is a shame to charge that much for a minor job and mislead someone about the time the car would be repaired.
I will not take my car to be repaired there again.
You live and you learn. I would rather crack my tail light and fix the bulb myself and then duct tape it back together than to be ripped off like this again.
I did get a free keychain.

When it comes time to shop for a new car, you like to test drive several cars and see which car best suits you. Apparently they don’t like that at Fred Anderson. I went in to test drive an Acura TL in October which come to find out was not at their dealership, but at the dealership in North Carolina, so I test drove a Toyota Avalon, and was not impressed with it. Jerrold Lawson was my salesperson. I came back a month or so later to test drive a Mitsubishi convertible that caught my eye and Jerrold says «You just want whatever car comes up online that day.» Which was a stupid statement. He acted like I was driving cars for the heck of it. I really was shopping around trying to get a feel for what car I wanted next and just because I am a college student does not mean I cannot buy a car which apparently is what Jerrold thinks. Come February, my father’s car was totaled in an accident so we were in the market for two cars. I went along with my mother to test drive a Lexus ES they had and was not impressed with the condition. We also test drove a 2005 Camry possibly for my father and liked it albeit there was a steering noise. We asked our salesperson Robert Drakeford about an inspection/​service and he said «you can take it to your mechanic to get it serviced». Fred Anderson does not stand behind their used cars, even a Toyota? Robert was very sleazy and creepy and just kept saying this is a great car. It’s great. Great shape. Etc. Then when Jerrold saw me there he said «You should have let me handle him he has driven all our cars.» Very unprofessional. My father also asked to be called when another Camry they had just gotten in was ready to be put out for sale. That never happened.
We ended up buying a 2007 Nissan Maxima from another dealership and we are still in the market for one more car. Needless to say we will NOT be purchasing a car from Fred Anderson. They lost out on two sales.
Jerrold Lawson is an unprofessional, disrespectful person.
Robert Drakeford is the epitome of a sleazy used car salesman.
How are you supposed to shop for a new car but be chastized for driving multiple cars to see which one works for you?
Terrible experience and will NEVER return to this dealership. Would give zero stars if possible.
AVOID FRED ANDERSON TOYOTA AT ALL COSTS!

Warm and friendly atmosphere, knowledge and honesty in service needed and job was done in a timely manner.

Quoted me $ 1163 to fix the cv boot and axle assembly on the right side. I got it fixed somewhere else for $ 225 with a warranty! WARNING: do not use them for service unless you want to pay over 4 times as much.

This might be a great place to BUY a car, but it is a terrible place to have it serviced. Appointment times mean nothing to them. I scheduled an appointment a week in advance to do recall work (recall meaning Toyota built a defect into their product and they had to call you back to fix it). I showed up on time and then sat waiting for 45 minutes. My car had not even been taken into the service area after that time. After I asked the service rep Ron about it, he said «appointments are to meet with a service rep, not a time to get your vehicle serviced.» So, to add insult to injury, the injury being that I HAD to go to a Toyota dealer to fix the product recall, I was then blown off by this company. They must think other peoples time means little. Be warned. This dealer has poor customer service and cares little for your time.

STAY AS FAR AWAY FROM FRED ANDERSON TOYOTA AS POSSIBLE! This dealership is the epitome of everything wrong with the car business and exemplifies the bad stereotypes people have come to associate with the car buying process. First off, they routinely advertise vehicles in Autotrader that are not actually at THAT dealership… they are in places like Charleston or Asheville… but don’t worry… if you just put a deposit down on the car they can bring it here to you! Yeah right! They also advertise on their own website with prices that change constantly. Our salesman actually asked US what the price listed online was! We couldn’t find anything we like on our first trip there. Days later we came back and found a vehicle we liked but were insulted with their trade offer which wasn’t even within $ 1000 of KBB or NADA. We finally just cut to the chase and offered them an out the door price and were met by a «used car manager» who gave us the typical lies and treated us as if we were stupid. Little did he know my wife and I both used to sell cars and know better. When I interrupted and asked if he could get anywhere near my out the door price he said «No» and I stood up and asked for my keys. The «manager» and salesman looked at each other shocked and reluctantly gave me my keys. This is not a volume dealership… they don’t appear to move cars or want to move cars. Be advised they are looking to squeeze every penny out of you with inflated prices ABOVE NADA, high DOC fees which are bogus anyway, and a very hard press for you to finance through them so they can make even more money on you at the back end of the deal. STAY AWAY!!!

Went to visit their new location to get my new truck services for the first time. These people are 1^st class. Thank you for keeping my experience great!

Overall my experience with Toyota center was a pleasant, but bumpy ride, but it all came out for the most part positive in the end. My old car was falling apart and beyond repair. My parents bought 2 different cars from them in the past, so why not chose them when I needed to get something. I decided to look at their used inventory and found a few online. The one I wanted was at a different dealership, so I could have it moved for a few hundred or look for something there. Note: when shopping online it pulls all their inventory from their network of dealerships. I meet with Dre Oglesby who was very professional during my experience, and put up with my nitpicking and budget. After looking for a few days I finally found a car that I liked and that I could afford.
By the time we decided on a car it was getting dark, so I didn’t have a chance to really go over every little detail.

First time buying a car, and oh my, the process is a long one. We spent about 3 hours at the dealership, but everyone was extremely nice to us.
Since it was after they closed, Dre offered to have me come over the weekend to get the car detailed.
Anyway, on the way to class the next day I saw the windshield had a small crack in it, I texted Dre and he promptly took care of it getting fixed.
About 3 weeks later, the car made a screeching nose. I took is to my mechanic, had he promptly said it was the serpentine belt and that the water pump leak caused it. Due the terms of the warranty, I could only get the car fixed at Toyota center. I contacted Dre and got the service department to call me a few days later. From this point I dealt with Robert.
Robert meet with me on Saturday morning, and said that he was unable to do anything until Monday, but after having a service tech look at the problem he agreed with my mechanic that the water pump needed to be fixed and the belt needed to be replaced because of it. I bought the car back on Monday, and the problem was fixed. Robert tried to get my deductible waived, but was unable to. However, he did the Toyota Center to cover the belt and belt tensioner.
Overall, my experience was pleasant, and Toyota Center does seem to stand behind the cars they sale.

I had a great buying experience at Toyota center. Very professional salesman named Jeremiah Walsh sold me a Toyota Camry. He was very helpful, friendly, answered all my questions, got me a great deal and good payments. I would refer everyone to see him. He will get you in the car you want for a fair price. Thanks Jeremiah!

Terrible. They tried to trick me into signing a loan agreement by sneaking it in with an authorization form. They were dodgey about the financing numbers and became rather rude when I walked away. I will be taking my business to a different dealer that won’t try to play me for a fool.

they serviced my car twice… had no problem, was on time. last time they even washed inside&out FREE! i didnt ask… they just did it! so im impressed! thanks for detailing guys!

After going 2 rounds with the with the BBB it came down to this: If the paint falls off the minute you drive it out it’s on you. They do not stand behind anything they sell unless it’s in writing. Bruce the General Manager has got to be one of the worst businessmen I have ever experienced. I would stay as far away from this place as possible.