The concept of this program is excellent but the management was poor. When I attend the information session I received very detailed information and the staff and was very polite and helpful. They made you feel comfortable and valued. Training was also very good. The problem I had was that management was very condescending. He made me feel like my home was not good enough and that I was very ignorant about what was required of me. He seemed very fake and it was obvious he felt he was superior. I think his attitude was very inappropriate especially for what this program is trying to promote. I think if the management was changed this program would be very successful and I would definitely recommend this program to all of my friends.