COSMO

DO NOT COME HERE. This place is horrible. The price is as cheap as the work. You’ll think you are getting a good deal until you see how sad the work here is. Took my girlfriends phone here because the screen cracked. Got my screen fixed (so it looked like) then got a free screen protector. The screen protector wasn’t sticking to my phone so I took it back and they failed to put one on correctly so I had 3 or 4 replacements until we just decided to take it off because they can’t seem to put one on. Well days later the actual screen started to lift off the phone! The touch screen wasn’t working properly then the screen just went black all together. These fix it jobs aren’t that hard. Either they aren’t trained well enough to replace a simple iPhone screen or they just half assed it. I am taking my business elsewhere and I hope you consider my review. There really is no difference between this place and the kiosk down the way.

I bought a groupon to get my ipad screen fixed and hoped for the best. I called to see if I needed an appointment and they let me know that the latest they would take my ipad because the time it takes to repair it would be around 7:30 pm. The only problem we had was finding the place because we didn’t know it was inside the mall. We found it easily. Go in the JCPenny entrance since it’s close to that store. The store was super clean and the staff was really nice. Great customer service! Great repair! No problems whatsoever! We will return if we have any more issues. Hopefully we won’t but I recommend their service.

T-​mobile recommend me to come here for the price and service is reasonable, and may be quicker to access what I wanted. I had trouble unlocking some of my T-​mobile phones over to AT&T’s phone service.
Only one person was working at the time, and made it sound like the unlocking phone’s price is set regardless what type of phone you got; find it over charged ($ 100 at the store and about a week wait, free if know how to work the setting that I did on a couple of the family’s phones, or up to $ 20 at T-​mobile with up to 2 days wait). See what I mean, that’s a huge difference on the price and for the wait of being successfully be unlock?! So went back to T-​mobile, only went to Cosmo hoping I can use my phone immediately.
While we were here, decided to pick up a new phone’s battery ($ 40) for my sister’s Galaxy Samsung 4. Looks like it was not new, for the battery was still dropping by a lot for just texting. So have to make a hassle to come back to make an exchange. Hope it goes well for we only brought the battery, since we didn’t want to go hunting for new battery, and we used a coupon to help make it looks not so expensive…

One star for the customer service and that’s about it. I brought in my iPad to get the screen fixed and in the end rendered my iPad equally unusable, which means I basically wasted the money on the repair. The adhesive they used wore off after about 24 hours and the area around the start button started lifting, which they told me was a common problem with screen replacement. I complained about the repair work and they offered to add more adhesive and keep it overnight, which I agreed to. After I picked it up, it started lifting again after about 12 hours so I brought it back and they offered to add more adhesive or else replace the screen altogether. Sounds fair right? When I came back to pick it up a few days later, everything looked great until a few hours after i left the store. I noticed that my screen jumps and apps would open and close on their own. My text messages would open, words would type, then erase, then the app would close entirely — and all I had to do was watch this magic that was Cosmo at work. At this point I was pressed to leave for the airport so I didn’t bother returning to them to try to get a refund. Won’t return, won’t recommend.

ZERO stars!
This place is a complete joke! Took my phone in because it had a“searching” for signal issue, they claimed they knew what was wrong. Said the dataport had to be changed because the antenna wasn’t any good and I wouldn’t have to pay if the phone didn’t work after repair… Great, so I signed the agreement… For some reason they couldn’t get the phone into service. The tech messed with the phone a little bit in front of us and got it into service after several failed attempts and was like «it works now», here take it. So I paid honoring my side of the deal. As soon as I left, phone went back into searching mode. So the next day I returned… they said it must be the motherboard that was the issue… So in my argument the data port that I paid for was not the problem which they replaced for no reason. They said they switched out dataport twice and lost money on my transaction… (Not my problem! If a car engine is blown you don’t keep switching the tires out in hopes it will eventually start, do you?)
So since they were not able to fix my phone I asked for a refund… They said store policy is if it leaves the store working (even temporarily) that it’s not their responsibility.
I will never go back to this place nor do I recommend anybody else to do so… I disputed this fraudulent transaction with my credit card company… If you do go there, use a card, that’s your real warranty, not their false guarantees.
Great ethics you have there.

Terrible ordered wrong part, left laptop to be fixed nvr called back on it, forgot to give it to me when I picked up phone that ordered wrong part for! Been waiting 2 weeks for the right part was told it would be here in 3 days!!!

Dakota was sooooo helpful and nice! Fixed my iPhone in about 5 minutes and even let me watch! (The sensor got messed up and I took it back the next day and he fixed in like 5 seconds no problem) And the price was great since I have an iPhone 6 I was thinking it would be pricy but it wasn’t.
I will definitely be recommending people to come here!
I even bought a cute case and tempered glass for $ 15.

I got my phone repaired here and it was super fast. Service was great! I will refer friends since these days everybody seems to have a cracked iPhone screen. Price wasn’t too bad and I even got a cool cell phone case there. Dakota and the rest of the staff were amazing! Their customer service was great!

Everytime I break my iPhone screen I come here Jorge helps me with everything I need not only does he fix my screen but any other question I have about phones or any electronic device I go to him

Excellent service with an extremely knowledgable staff ! Jessica was great with helping me out with all my questions and made sure my phone came out great ! I will be sending friends and family here from now on !

If you want good quality come here. Fast pace and great prices for what you get. M and Jessica were very helpful! Definitely coming back here again.

This is long over due but better late than never lol? So in the summer my phone got water damage after I went swimming with my Life Proof case, which I no longer use nor recommend after this experience. Fortunately my phone was saved but the back camera and flash were broken so I went almost half a year without being able to use my back camera. I spontaneously decided to get it fixed while I was Christmas shopping at the Westfield Mall and walked into the first phone repair place I saw — Cosmo. James attended me and I’m so glad he did because he got the job done and only charged me $ 50. My brother and I asked for his card because we were impressed by his work. Plus he’s a really cool guy so overall it was a good experience. I’ll def be coming back to James should something happen to my phone again. Knock on wood!

Amazing service!!! Would highly recommend if you need your phone fixed. My daughters phone was fixed in August and just recently today the screen went black. We took it back in and they fixed it under warranty in less than 30 minutes.

Pretty impressed how my S5 turned out. They gave me the risk factor but I honestly didn’t worry too much. The store itself gives you good vibe and helps you to put little more trust in their repairs compare to some shady hole in the wall repair shops. Besides the fact that I waited 1hr for my repair, I would definitely come back IF I need you guys again. Crossing my fingers

I wasn’t expecting this place to wow me, considering I had not checked them on Unilocal until after my visit.
I have got to give them major props and thanks! for their amazing work.
I went in with a note 4 that had an unworking charge port. They ordered the part for me and when I dropped off the phone, it was a wonderful surprise to get a call 45 min later that my phone had made it! (As there was a chance the LCD might break during the repair, to which we were thoroughly told that they would work hard to avoid, but it could happen and it might be extra charge lada lada).
We put our trust in the most capable hands, and they followed through.
Amazing work guys! Definitely will go to this team for any other surprises life has in store for my phone!

I was skeptical just because this store is located inside the mall. I assume that they would be expensive. I called anyways to see how much it would cost to repair broken screen on a ipad mini. I spoke to Zack on the phone he was polite and quoted me price. He asked right away if I would be going in soon and if I was he would be there to help. I explained that I was still shopping around and that his shop was the 1^st place I had called. Well he gave me great pointers of what questions to ask when I called other places. I was impressed by his willingness to help a pontencial customer. I called other places but was not impressed.
I walked in the store almost a week later and Jorge came out greeted me and was ready to help. I explained to him my problem. After taking a look he said he can definitely fix my broken ipad mini. I pointed out a dent and asked if I would have issues with screen after he fixed it. I felt at ease after he explained how he would fix the problem plus I would have 6 months warranty. I left my ipad and returned later to pick it up. I left this store very happy and confident for choosing to come here. Thank you Cosmo your store has excellent customer service and great teamwork.

They fix my daughters cell phone and they fix the screen then the screen pop up and they don’t want to fix the phone I pay $ 90 they want to charge me $ 70 again to fix the phone

Came here with a groupon for my old 4s they tried there best to repair it which is was much appreciated. However, because they weren’t able to they didn’t charge me for anything. The place is real nice and professional, but lacks some chairs, sofas, something for clients to wait around. The prices they offer are a bit expensive as well. I asked how much to fix a power button for a 4s ($ 50) additional! And for an iPhone 5s about 80 – 90 for screen and battery is an additional $ 50 as well prices are a bit too high prob. Cause they are located in the mall.

Recommended by a friend here. Came here for my oldie iPhone power button fix.
The employees are professional, and shop interior is nice and clean. Amy helped me out with my phone. She is friendly and seems to know a lot about iPhones in general. Price was reasonable and service was fairly quick.
I would go back again.
Oh and they carry really cute phone cases. *0*

I was really impressed by the service I received from Hazel. She was really helpful
in helping me choose the perfect cover for my iPhone. I will definitely recommend Cosmo to my fiends and family.