Covina Valley Urologic Medical Group

I am an active patient at Covina Valley Medical Group. My physician is Dr Choe. Nearly a year and a half, I have been visiting this clinic and I find the following personnel very helpful. The names of these people are Nia, Monica, Frances and Chris Pike who is the physician assistant. These people makes each visit worth while because they are very helpful, attentive, and always willing to go beyond their call of duty. Depending upon my time of visits, they’re always pleasant and greets me with an open arm which makes me forget my medical problems. I now consider them as a part of my family. The entire office is warm hearted and I have seen them show the same level of attentiveness and caring toward other patients as well. This write up, is to take a moment to acknowledge the entire office and most of all the four people identified above for their exemplary work ethics and solid skills which readily shows upon entering the office. I hope other patients will find this office very helpful in their quest for medical treatment. A big thank you to each of them.

I called last 2 days tried to make an appointment and everything girl answered instead of who is office good morning etc., hold on and made me wait an hour. So I hang up and called after 2 hours around 11:20am same girl same answer HOLD ON and never get back. So I tried to call this morning 9:00am same girl same answer again HOLD ON and made me wait 30 min and I couldn’t keep hold so I hang up.
I have no clue is this the only office everybody goes and he is doctor is like GOD or. One of those old fashioned Asian doctor with not enough stuff and tiny little office that they see 1 patient every 2 hours or Doctor has to make an appointment himself no stuff can arrange appointment. So ridiculous. I will not going to call there again and I am going to write every place that I will give feedback about this doctor office.

I tried to make an appointment here yesterday 6÷15÷15 and the girl that picked up the phone said that she cannot make an appointment for me and they will call me back. I called again the next day and another girl said she cannot do appointments for me and that they will call me back and just hung up on me. The funny thing is they never asked for my phone number so how will they call me back??? Maybe they can send a pigeon over with a note… worst medical group ever!

Dr. Choe and staff have taken such good care of my mom… I can’t say enough. from the girls at the desk to his scheduling clerk. the whole team always gets us will a smile and they know how we joke around.

Dr Choe is the nicest most thorough Dr I’ve ever met… he’ll answer any question/​concern you have… his PA’s are well trained and you feel like you are talking to Dr Choe himself… they do an excellent job in explaining in detail anything you need to know about your procedure! Two thumbs up for this urologist!

This place wasn’t even crowded when I came. I had to fill out paperwork and when I went to turn it in the lady was on the computer and ignored me for about 10 minutes.
I had an appointment for 1:30 and by 3 I had not even seen the dr. Worse place ever. I definitely won’t return.

Unfortunately, I was referred to Covina Valley Urologic Medical Group, by my primary care physician after an ultrasound revealed that the pain I am experiencing is caused by a condition called vericosel. While the external part of the building, as well as the packed, large waiting room were decent enough (considering there were no available seats left to sit in), I was appalled by the disgusting, filthy examination room that I was taken to. The cabinets, floors and walls were so dirty, and the old faded wall paper was peeling off the walls. There was also a portable commode against the wall, in the middle of the room with a hand written sign which read «do not flush». I was very uncomfortable sitting in such filth. I was quickly examined by the doctor’s assistant, and then I was directed to the doctors large, nicely furnished office (apparently the doctor does not go into his nasty examination room). The «doctor» then proceeded to tell me that while my ultrasound and his assistants exam do indicate a diagnosis of vericosel, I should not be experiencing the amount of pain that I described to him. It is worth noting that while some patients with vericosel do not experience any signs or symptoms, there ARE some patients who experience dull to SHARP pain (according to my on line research as well as my own personal experience). The doctor blatantly refused any kind of treatment. Moreover, when I asked if he could simply provide me with a letter to my employer, stating that while I am able to continue working full time, I am not able to lift more that 15 lbs at a time (because this exacerbates the pain), he responded to me by saying «I don’t know you and I don’t want to brake any laws» he then went on to say «for all I know you could just be experiencing anxiety» (thereby questioning my mental status). I have sent a written complaint requesting that the office refund my copayment and cease to file a claim to my insurance due to their blatant refusal of any type of service or treatment. The whole experience with this office was a devastating waist of my valuable time. I will of course find another Urologist, but until then I am in great pain and I am having a dificult time working everyday with this pain. Stay away from this awful place!

My father-​in-​law was diagnosed with prostate and came to Dr Choe. He was one of the most thorough and thoughtful doctors I have met (I was there to translate). Because my father-​in-​law lacked insurance, Dr Choe took the time to explain all the options to us. We followed his recommendations and my father-​in-​law had his surgery in December 2013. The surgery went very well, recovery was quicker than anticipated and my father-​in-​law is doing very well, able to resume all normal activity. We are so grateful to Dr Choe!

I had a bad feeling when we pulled into the parking lot and couldn’t find a single space unoccupied. The waiting room was packed as well. Long ago I figured out the only doctors that have crowds like this are booking too many patients because they’re in it for the money and that means the care won’t be good.
Even worse: he didn’t even see a doctor, a P.A. told him he’d have to come back another day for an ultrasound. So the only thing that happened at this appointment was to make another appointment. Something that could have been done over the phone but, of course, that wouldn’t generate a billable event.
If you have a choice, find some other urologist.

My father has been *treated* here for the last few years for prostate cancer. Over the last six months, his cancer has gone from stage 1 to stage 4 — end stange cancer — without these alleged doctors noticing, or even caring. The progression was discovered by other doctors when my dad was admitted to the hospital for what turned out to be complications of this advanced cancer. That’s how we found about about this progression. It was the hospital oncologist who told me about my father’s condition, not any of the doctors from this office. Not even the doctor from this group who visited my father in the hospital told me what the oncologist did the very next day. Either he lied, deiberately withheld the information, or was too incompetent to have understood the CT scan and test results that told the oncologist what my father’s true condition is.
If you want to risk your health and shorten your life, go ahead and make an appointment with Covina Valley Urologic Medical Group. If, on the other hand, you would like to live or if you want your family members to live, please go elsewhere.

This is one of the worst experiences of my life. 18 years ago, I got hurt at work and got what they called a vericoscele. I had thar repaired and as a byproduct, ended up with a hydracele. At the time I was dead broke and workers comp said it was un related and refused further treatment. I had no choice, I went back to work and walked around with it for all those years. Finally in a position to get it taken care of, so I asked my Dr. For a referral. He sent me here… This place was PACKED every rime I came in. I was really excited to finally be rid of it, so I didn’t care. I saw the surgeon for 5 minutes, he recommended surgery and I agreed. I went for the ultrasound and blood tests as requested and showed ip at the medical center at 5:00am, as instructed. Surgery was scheduled fir 7:00am, but the Dr. Was late. Very late… He came at 10:00 and I finally had my procedure at about 11:30. They sent me home with «1» support strap and told me to bathe as usual. The 2^nd morning when I woke up, half of the stitches had popped, so I called the Dr. And they got me in that day. My surgeon wouldn’t even see me, he sent an assistant who had no idea what to do, so He excused himself, and I could clearly hear him ask the surgeon to take a look, but he just sent the assistant back in and told him to use skin tape, he did, and it all came off before bedtime that night. I was open like a butterfly, so my wife picked up some bandages to help me through. The next morning, I went back to the Dr. And again, much to my protest and dismay, taped me up again. This too fell off. My wife found some butterfly bandages and some clear bandages and got me healed up. On my next follow up, there was still significant swelling, which I already knew was the fluid back again. They sent me for another ultrasound and on the next follow up, even though I was again the size of a small orange, they told me it was normal and would shrink on its own. It did not!!! It’s now a year later, and the pain from it is so much I can barely function, so, here I am, at a different urologist in Pasadena, PRAYING that they can help me…

My husband was referred here from our primary doctors office.
He leaves work early (from Orange County) so he can get to his 11:00am appointment but is still in the waiting room at 12:00pm! Really?!? One whole hour after his appointment time!!! He counted at least 20 people in the waiting room.
The main doctor doesn’t even see him but a PAC does. The time in the exam room was less than 5 minutes and he said everything sounded like it was going well and come back on Dec 7^th. They didn’t even do an exam or anything.
Waste of time… and they seem to always overbook here.

I would have to agree with the prior reviews. I had my 4 year old daughter in for repeat urinary tract infections that had been resistant to treatment. I liked the physician I saw, and Dr Choe came in to talk to us the first visit. However, once we had the VCUG films obtained, and they were read as normal, I never saw a physician again. I had 2 follow up appointments, both with physician’s assistants who, despite the fact that she had another infection by that time, had no plan for going forward and nothing more to really offer. What I wanted was to be seen with the specialist with the advanced training. I have since petitioned my insurance company to be seen by a pediatric urologist.

Looooong waiting. Doctor Choe Would see you ONE time for 5 minutes and then you wont see him again. Too busy clinic. Not recommended

The busiest doctors office that I have ever seen! The front desk staff is so busy, they don’t even have time to advise you where to sign in (separate sign in areas for new patients), my information they typed up was incorrect and all if the seats inside were taken… I had to wait outside in the cold rain. Thank goodness the front patio is covered nicely. There were no seat covers in the restroom and the specimen drop off cabinet had a person waiting behind the door… he startled me! The Physicians were very nice and knowledgeable, I don’t think that I will ever visit this office again.