Days Inn of West Covina

I called Days Inn of West Covina about 4 hours prior to checking in for our reservation. I asked when would be the best time for us to check in and the man who answered the phone said «like at 3 or 4». I arrived at about 4 o’clock and waited 30 minutes in the lobby because my room wasn’t ready. One of the employees tried to get a hold of the cleaning lady by loudly whistling and screaming across the lobby. It was incredibly rude. The «men» at the front desk won’t even greet you with a smile… My entire stay at Days INN WC was uncomfortable. Even when I stepped out of the hotel to visit family, I took my laptop, ipad, and everything else that was valuable. On a final note, the outside of Days INN and the lobby are great looking. However, the rooms look like they’re falling apart.

After a night getting stuck in Hollywood and trying to get home to OC… decided to try to get a room… the motel next door was shady… so stopped in here. Unfortunately only a jacuzzi suite was available and didn’t want to spend the money on that. A gentleman named Chirag Dayal (I requested his card) was more than willing to be of help. Let me charge my phone… suggested über to get us home… and just all around portrayed excellent customer service. We didn’t stay but thanks to him… we’re on our way home. This is where many businesses are lacking… in their customer service. but not at this Days Inn. Once again thank you Chirag for all you help! We will be back for that Jacuzzi suite.

—- zero —- lets just call this hotel sticky finger central. they are crooked ass thieves !!! overnight my makeup bag magically disappeared and deposit was not returned.
bad customer service so i just called corporate and initiated a complaint.
end of story.

Made online reservation for pet-​friendly room. Called the hotel to confirm the room had hard wood floors.
At check in, the clerk (Oskar) seemed a little confused of the arrangement, but provided the last available room at the hotel. We found the room was not a pet-​friendly room meaning it was carpeted (filthy carpet by the way) and smelled like smoke. WHAT HAPPENED TO OUR REVERED I WONDER? POSSIBLE GIVEN TO SOMEONE ELSE. Plus the clerk (Osker) was rude and started to raise his voice when my wife started questioning him the arrangement. BE AWARE OF THIS PLACE. And «DAYS INN Corp.» PLEASE TRAIN YOUR EMPLOYEE BETTER CUSTOMER SERVICE.
In Conclusion: We found another hotel and canceled our reservation and any future one with this hotel for ever.

DO NOT STAY HERE! TERRIBLE ROOMS AND CROOKED PEOPLE!!! It hurt to give this place one star! Doesn’t deserve any. The room is old and smelled. It had bugs in the carpet. My guest and I left at 2am only 4 hours after check in. They quoted me 170 for the room for one night and charged my card 500. When I called the next morning I was told he couldn’t do anything and hung up. I called back only to be told to call back the next day for the manager. When I called back was told the same thing. I could go on and on but won’t because they don’t deserve any more of my energy. DO NOT STAY HERE!

Initially I booked my stay for a 1 bedroom with 2 adults for my boyfriend and I to stay one night while we attended a music festival in that area. We weren’t looking for anything fancy and especially not expensive. This hotel seemed perfect, however since we checked in later than we thought (almost midnight) our friend who went to the festival too had to stay with us. Upon signing the contract and paying the $ 150 deposit I understood that I would be charged an extra $ 15 for every guest. That being said, when it came time to check out the next morning you can imagine how shocked I was to find out that $ 50 dollars was taken out of my deposit ($ 20 for parking and $ 30 for TWO guests). After talking to the front desk employee and expressing my concerns respectfully, he then told me to take a business card and call the manager later when he would be in because there was nothing he could help me with. It sounded like bs then and turned out to be bs later.
The next day I called and explained what happened during my stay at their hotel. The gentleman who answered the phone sounded a lot like the guy I had talked to during check out. After taking my time to explain my concerns he told me simply that the manager would not be in until the following day and said that he can’t access anything to change the charges on my account. He then suggested that I should call my bank and that they can take care of it (like are you serious???). I called back for the next several days and every time I received the same response «Our manager is not in right now». The last time I called I left a message with all of my contact information and was told that it would be given to the manager that day… It has been two weeks and I haven’t received anything.
Horrible customer service!!!

They raised my rates and my security deposit without telling me, ended up paying top dollar to stay at a 2 star inn not to mention my BELONGINGS WERE STOLEN FROM MY ROOM WHILE THE PRIVACY SIGN WAS ON THE DOOR, they didn’t care nor did they do anything about it. They handled it as if it happens all the time.
I won’t ever stay here or at any Days Inn ever again. Disappointing.
I gave this review 5 stars so that people will see it, it deserves 2.

If I could leave a half of a half star that would be too generous.
We booked a standard room with a king size bed through
because of the photos we saw and the location of where we needed to be.
Once we got here the lobby seemed right on par with what we expected, very nice and contemporary. But once we got to our room we were greeted with what can only be described as a repainted college dorm room from the 90s.
Definitely NOT the king size bed the management staff says it is. A standard king size bed is 76″ wide by 80″ long. My girlfriend in 69″ tall and when she laid sideways on the bed her head hangs off the end. Most definitely a full/​double bed. Not even a fricken queen size.
Of course we called
and we were only offered a $ 50 credit! Really? How about a full refund and book at another hotel with a real king sized bed we had asked for?
The bathroom is ridiculously tacky with different paint patches on the wall, graffiti on the mirror and bubbled drywall next to the tub. Oh but at least there’s a hairdryer we can use… To burn my eyeballs with so I don’t have to see the carpet molding peeling off the wall.
There isn’t even a small coffee pot in the room.
I had better accommodations in my barracks room when I was in the navy and I had a roommate!
The only two light bulbs above the bed are different colors, there is drywall damage on almost every wall, and there are no curtains to block out the street lamp.
Definitely will not be recommending this $hit hole. Ever. If you’re brave enough to stay here and WANT to waste $ 100, DO NOT ask for room 201. You have been warned.

So you’ve (the management) never received a complaint regarding room 201? I call BS! This room is where furniture comes to die and people come to catch something. The lobby will deceive you, it’s pretty. But since I can’t sleep in the lobby (the thought crossed my mind), let’s review the room!
The room doesn’t have a king bed which is what I booked, the flooring is coming off the wall, there are multiple dents and dings in the walls that haven’t been covered, graffiti that is half assed removed in the bathroom, flooring that is sticky, different patch colors in the bathroom, a faucet that will give you a shower… the list is endless!!! We called the front desk, and they said they’d look into it. When they never called back, I called
and although they agree that the quality is crap to what was advertise there isn’t much they can do since management will not cooperate. You know what Days Inn, we travelled over 8 hours today to attend a funeral in the morning. Thanks for the great customer service (insert eye roll). I don’t believe we will stay in any Days Inn again… ever.

Didn’t see any of the issues that the people did with the bad reviews. Yes the room looked a bit old BUT was huge and the beds were very large and comfortable. Didn’t see any cleanliness issues and the staff we dealt with was nice. It was also pretty quiet during the evening.

We have been here with our soccer team for 5 days and all was pretty good. Yes you can get a better breakfast and additional amenities at other local motels but for $ 30-​$ 40 less per night I will choose this place. The breakfast consists of cereals, yogurt, oatmeal, Danishes, bagels, toast, fruit etc. the rooms are spacious (we are in a 2 king room). Good shower, good bed. 2 different types of pillows which is nice. The cleanliness could be a little better and some of the furnishings a little dated but it is a good value for the price paid.

I wish I could give this place no stars or negative stars.
I do not recommend this motel.
I stayed one night and did not shower here.
Lobby is nice but the room is old and dirty. From our room we can here all the noise from the freeway, people in the next room, and anyone walking by. The lamp in our room between the beds did not work. There was a dirty boxer behind our restroom door. The bed sheets and towels were stained.

So the hotel is a little more expensive for what it is. If you’re a smoker they offer nicer smoking rooms and amenities then competitors in the area. The lobby is nice. I got to the back to park and saw a man digging thru the trash while the police sat there and watched. Not somewhere I would recommend kids to stay at. I was a little worried about my car at night too. But it was fine. Onto the room, 326. Red stains on carpet, ugly lamps, old television, box spring showing (no bed skirt), old pillows and cases, these are all things that could use replacing. Especially the lamp. It was electric taped together on the wires, pretty dangerous. The pool is smaller than it looks in pictures. The spa could use remodeling. The jets spray water everywhere which ruined my fresh blow dry. There was also cold water coming from the jets. Lots of shopping around (Walmart target dollar tree) and restaurants (in n out, McDonald’s, islands, chipotle chilis). Also a big thanks to the manager Oscar! My boyfriend left $ 250 in the room and Oscar found it where we thought it was and got it back to us! Great customer service.

Horrible experience. Room was unacceptable. Manager retained $ 69 of our credit card payment as a cleaning fee for a room we did not stay in. He was very rude and creepy.

Just stayed here last night. Great customer service staff was friendly helpful smoking rooms available. Lobby does not smell like smoke at all… Decent FREE breakfast included milk coffee cereal juices fruit danish bagels.
Felt like I was hang gliding off versace skyscrapers what more can you ask for?
Seriously they are under renovation so it’s not perfect but relaxing and comfortable excellent value for the money!!!
Hotels tonight app FREE 25 $ credit with promo code JPATT5
Make the price even cheaper!!!

This place is a dump.
Called to request early check in and the guy on the phone said I would be able to check in at 1:00. Get to the hotel and the lady at the desk says I can’t check in until 3:00. I tell her that I had confirmed early check in with someone on the phone and she accuses me of lying. I try to reason with her and she gives me attitude and tells me I can wait in the parking lot until 3:00. Worst customer service ever.
The bathroom was literally disgusting. The shower floor looked like their was shit stains on it. Had to put the bath mat on the INSIDE of the shower just to use it.
Upon checkout they had someone inspect the room before they would give me my receipt. They literally treat you like a criminal here.
AVOID

This place doesn’t even deserve one star but that’s the lowest rating you can give lol this place is dirty, the staff is mean and lazy. You really do get what you pay for when you check in here! The owners/​managers are pushy lying fools that order their staff around to do all the dirty work! They barge into your rooms unannounced and go through your stuff. The parking is crazy and none of the picture on the website are what the hotel really looks like! Even the breakfast is crap, all bread. I would never go here again, I would rather sleep in my car! Also the police do a drive thru once or twice a day. The wifi sucks and the TV’s are old!

The breakfast here is a joke. What little food there actually was was poorly supplied e.g. no milk for the cereal, no hot water for the oatmeal, no knives for butter, jelly etc. We were told 100 over the phone but we were charged 150 when we checked in. The manager at the front desk was rude and uncooperative and on top of that told us we could not check in initially even though we were told over the phone we could. The lobby itself was quite nice when we walked in but does not reflect the quality of the rooms or of the hotel itself. They obviously put most of their budget into the lobby in order to lure people in. There’s a spider in the corner of my room, it’s massive.
The room itself was dirty and unmaintained, spots all over the mini fridge. There were also large hairs all over the bathroom, especially the bath tub. If you think you have to stay here, might I recommend the sketchy five star inn located next door? We checked in there after one night here and we were quite pleasantly surprised.

I always trust Unilocal reviews, my friend booked this hotel for us, I didnt check it before.
And it was HORRIBLE. The front desk first impression was not friendly, addressed us as if all we are about to do is trouble and ruin the room. The deposit cash if not using your card is 150 instead of the 100 that was said over the phone.
Got to the room. Was not ready! No sheets, just a plain mess. Stains on the bed and pillows. Asked for another room, he asked the maintenance if the other room is ready, the guy replied with a shrug «i dont know» while infront of us?!
Lack professionalism.
Got to the other room assigned to us, AC was not working, it was a hot day, requested another room, he insited his guy will fix it. The front desk went up to check it out, WHILE on his phone and smoking a cigg! He went inside our room still talking on the phone and smoking a cigg. Amazing.
We wanted a refund and he declined. We didnt have any time to waste coz we had to go to this concert, so he said he’ll make sure itll work and he’ll come back in 20 mins. So he’s planning to come inside the room w our stuff there? We took our things, went to the concert, got back the AC was fixed.
Next day asked for a late checkout or a half day extension, ofcourse he said no. Booked another day.
And it will be our last. Trust the reviews.

2.5 STARS
We decided at the last minute to go to LA so we didn’t make any hotel reservations but on the way there I was online looking for the cheapest rates in West Covina and found Days Inn for the standard rate of $ 69.99/night. We really didn’t want to spend a lot of money on a room when we knew we wouldn’t be getting there until really late. We got there at 3 AM and was greeted by a very nice gentleman. I still hadn’t made a reservation so I asked if they had any vacancy and they did. We asked for a late check-​out but was told we would have to call in the morning and it would have to be approved by the manager.
We got a king, non-​smoking room and it was okay for a very basic room. It had a mini-​fridge and a microwave. There were stains on the carpet and couch but the bed and bathroom were clean. The towels smelled of bleach so that was a good indication that it was washed. I would not recommend walking around the room barefoot so bring a cheap pair of flip-​flops.
We got a room facing the freeway and you can definitely hear the cars and trucks. The AC was loud, there are no drapes, only shutters so the sun shines right in, and very uncomfortable pillows. We did not sleep well at all so we had no need for a late check-​out. Earplugs and eye-​masks are a must here. One night was enough for us.
I did like that they offered free parking and free wifi so that was definitely a plus which is why I gave them 2.5 stars.
I agree with many of the reviews here… you get what you pay for.