Express

Great selection at this store. Whenever I come to this store they have plenty of sizes and selections. Customer service is good. Haven’t come across any bad service and I shop here pretty often.

This place never once asked if I needed any help and then didn’t let me use a coupon for a 50cent difference. Not coming back here.

No one helped or greeted me. I asked where I could try on some clothes but the girl just said «actually, the fitting rooms are on the other side» and went back to her go backs. I went to the fitting room but they were all locked. All the other employees looked at me but still didn’t help! I never like to complain on here but I felt like I was being judged for how I’m dressed. Which is casual. I feel very discouraged to come back here.

Great customer service. Very knowledgeable and helpful staff. Helped me with exchanging my shirts and selecting a pair of jeans. Even though it’s smaller than the one in Brea, I still prefer this one.

a little surprised this location has such a low review. i came to return 3 items i had bought online during their annual 40% off sale. the cashier noted that i had bought these at the 40% off discount and said i could pick 3 items in the store and she’d give me 40% off for them right there. LOVELY!!! the thing about shopping online is that i never am sure if it’ll fit properly or if the color is an honest depiction. a little nerve racking as my lunch break was ticking away but i managed to find 2 tops that i liked, got my 40% off and some money back.
the store has some areas that are a little cramped and you have to wait a little but all the associates were very friendly and helpful.

I have never experienced an issue with Express until now, after almost 6 years of having a credit card with them… Went in yesterday for a simple online to in store return. Item was $ 75, of which $ 55 was charged to my Express A-​List Card and $ 20 to a gift card. I was however shortchanged on the gift card after the return was processed and only refunded $ 12 which made absolutely no sense.
Spoke with the ‘Manager’ regarding the issue, which must have watched one too many episodes of Sherlock Holmes because she began interrogating me as to where I received the $ 20 gift card. I kindly let her know that it was sent to me by the Express Credit Card company as a promotional offer. To which the detective replied verbatim, «uhh that sounds really suspicious, I have never heard of anything like that happening, are you sure???» I than repeated that it was a promo by the Express CC company and she and the register girl stared at me as if I was pulling a fast one on them. She than asked if the $ 20 gift card I used was actually a promotional discount. I again repeated that it was a gift card, as if I do not know the difference between a gift card or discount. Why would I be refunded a $ 12 promotional discount to a gift card… Elementary my dear. All the while the Manager is speaking loud in front of everyone while people are staring, making me look like I don’t know what I am talking about.
I asked the Manager if she could call the Express card company to clear this up, she said I would have to call them and deal with it myself. Throughout the entire conversation, the Manger would repeatedly cut me off or speak over me when I tried to explain things. I also explained that the shipping cost I was charged should be refunded to me because I am an A-​List member and we get free shipping on ALL orders. She said it wasn’t true and that shipping is never refunded for any reason, you might want to check the Express site and look that over my dear…
Ultimately this is what happens when you have a Manager who gets paid $ 9.25 an hour to deal with people who spend a few hundred dollars a visit in your store. I called the Express customer service line right after leaving the store and the rep over the phone confirmed exactly what I said to the Manager and transferred me to customer relations to get it squared away.
If people did their job right the first time, there wouldn’t be nonsense issues like this happening.

Great customer service here, both floor and cashier employees. This express store has waay more inventory then from what I usually see in other express locations. This express location will definitely be my primary.

I went in this afternoon, and we were treated horribly. We were not acknowledged by the many employees who were standing around doing nothing, and I had to hunt an employee down to ask about a size. This was a Saturday afternoon, and the store was empty while the rest of the mall was jam-​packed with shoppers. Even after asking her about the size, all she said was that they only had what was out on the table. She made no effort to check stock in back, or to check if another store had item in stock. This was not a sale or clearance item but $ 80.00 black Columnist pants. When I mentioned the poor service, she just looked at me as if I was an alien species. She then proceeded to speak poorly about me with her co-​workers. I will never go back to this location, and would urge others to do the same. You should check out Express in Montclair or Rancho Cucamonga instead. I would give 0 stars if I could!

Love to shop here. Express is pretty pricey which I’m not accustom too. I love my clothes at a cheap price but gotta say the clothes here are worth it. Wanna save some money then wait for the sales like I do. Also go online to find great deals on clothing that may not be in the store.

The store itself is okay, it’s downstairs near the Macy’s… What I don’t like is when I sent my boyfriend here to exchange something (EXACT SAME THING, DIFFERENT SIZE) they made him pay $ 50, because originally I used a coupon and they said once you return it, you LOSE the coupon/​discount…
So when I got off of work I went to the same Express and I told them I wanted to return everything and just wanted my money back, I told them the same story, he was doing an even exchange and they made him pay FULL PRICE, they told me exactly what they told him, so I got ALL of my money back…
On a different occasion I purchased something online & needed a diff size so I went to return the items, and the girl tells me you can do an exchange and we still honor the coupons you used in your original transaction.
OKAY, SO I DON’T KNOW WHICH PERSON DOESN’T KNOW WHAT THEY ARE DOING? DO THEY HONOR THE COUPONS IF YOU NEED TO MAKE AN EXCHANGE OR NOT?

Express is located on Level 1 near Wetzels Pretzels and Macy’s. It’s relatively new and much smaller than its previous location on the second level.
Most Express stores are much larger than this one, but I’m just grateful that there still IS an Express at this mall.
Anyway, I have to be honest and say that the service could use a little improvement. On a pretty slow Thursday afternoon, I was waiting in line for about 10 minutes while one cashier processed one transaction and the other was on the phone. There were also about 3 people behind me. Now, I know I’m not Queen of Sunshine, Sprinkles, and all things giddy, but a smile wouldn’t hurt! I’ve been here before and SOME of the employees are really nice; others, not so much.
Overall, this isn’t my favorite location but it’s okay. I’d recommend going to Brea instead if you have the time.