Foreign Exchange

Bought some t shirts & wanted to return them. First, the cashier said they can’t give money back or give store credit; they can only do exchanges for the same clothing. As I was about to get the same shirts in different colors, another worker came & said you can only exchange in the same color. So that means the only thing I can change is the size. Why would I return clothing only to change the size? Most times people return clothing because they later decided they don’t want it anymore. This store lost a customer.

The reason why I took away a star is because normally the clothes are expensive. However, they are now having a huge sale and it is worth checking out. My sisters and I got two maxi dresses, a skirt, sweater, and shirt. The sale may end soon though. They said possibly within a week or so.

I love this Foreign Exchange! It is expensive here, but I did the buy one item, get one item free, and I saved a lot of money. I had purchased a white blouse with cut out sleeves, and I got a set of silver bangles for free. The lady at the cash register asked me if someone had helped me or offered me help, and I pointed to someone. More and more retail stores are doing this, I have noticed. It’s just interesting. Anyway, I am glad she asked me if my experience was okay, and I left with a good experience.

I can honestly say that most of the workers at foreign exchange are really helpful and polite, sometimes a little too much to a point where you want to leave (they ask if you need help like every 10 minutes). But there was a worker at the cashier and she was completely rude! My friend asked if they have a student discount because she was serious about saving a couple of dollars; a little saving can go a long way! But she straight up answered «no, it’s seasonal» with attitude. She had bleached blonde hair with black roots, it’s shaved on the side and she also had a pony tail. Seriously? Yeah I know it was Black Friday week, but she needs to chill… I know that «buy one get one free» is already a discount, but saving a couple of dollars even if it’s a little can make a difference and throwing such bad attitudes can really push costumers away. That is why I did not buy anything. My friend bought something because she really needed it. Other than that, we would’ve headed out the door after 3 associates asked if we needed help.

Nothing wrong with the clothing but the employees are rude. I went in on Monday (labor day) to return a dress and I was a day late to get my refund. I asked the Manager (Jose) if he could do something to give me my refund. JOSE didn’t even bother to help me, instead made me feel as if I was bothering him. Good thing I know how to work around them. I decided to ask them for the main office number, I called spoke with Danny and kid you not in about 2 minutes Danny approved my refund. I was able to tell right away that Danny was professional and cared about the customer unlike the store employees. Anyways I was going to give foreign exchange another try. Today I returned for my refund and Jose and the other manager saw me walking in and decided to whisper things and have a smirk. They didn’t even bother helping me or looking at me. I would be embarrased too if I was them. Shows how unprofessional and immature they are. I got stuck with another female employee that had the same attitude, At the end I received my refund (YAY), don’t bother dealing with those nobody’s instead call the main office (562)946−5080

I’ve been to this store quite a few times so I think I have enough experience with it to make an accurate review.
Their clothes are a little expensive-​I paid $ 32.00 for high waisted shorts once. However, they have buy one get one free sales often, which is when I often find myself walking into the store.
The one thing I do have a slight problem with is the employees. Don’t get me wrong, they are super friendly, yet they kind of pester you. I’m okay with the usual greeting and explaining any promotions, but it makes me uncomfortable to have three different employees asking if I am looking for anything in particular. I always feel a little awkward, especially if I end up not getting the item they might have suggested.
I’ll give it to them for trying to get sales, but it ends up making me leave the store as quickly as I walk in.

I like this place but I just hate their return policy.
Back in November I came in while there was a buy one get one free deal. Basically for every item you purchase, you can take any other item in the store for the same price or lower for free. You can’t, however, take more than one item to equal the price of the most expensive one. This deal lasted for quite a while. Sounds fun, right?
I don’t purchase items here very often so I don’t know if their return policy just sucks when they’re having clearance or special sales or it’s default. So you can’t return at all actually. You can exchange only for the same style and the same size. Again I don’t know if it’s just how it always is or that policy is only for special sales.
So I bought a pair of jeans and a flannel for free. Luckily there wasn’t anything wrong with them.

This store has pretty good clothes. They are cute, but more expensive then Forever 21. The staff is really great. They always have a greeter to share all the promos, but sometimes they tell you too many promos and its kind of annoying. They have a strict return policy, but if you ask for the manager, they will usually make an exception. They always have great sales, sometimes even buy one get one free on everything! Overall, it’s a great store, you should def check it out. The alternative music is totally awesome. I hate when they play rap, it totally sucks. Oh yeah, they steam all their clothing so it doesn’t have ANY wrinkles! Accessories are kinda expensive, but sometimes they have special sales.

I love FE! Whenever I need an outfit to wear for a night out, this is one of my go-​to places because they have cute dresses and inexpensive basic/​must-​have pieces. They also have a promotion: buy one sale item, get another free. Its great when you can find sale items that you can really use, otherwise its not worth it; sale items are on sale for a reason.