Gold’s Gym West Covina

I have not had any negative customer service encounters like many on here have had. I like this gym mainly because of the classes they offer. I would say that I wish they would frequent certain class times more but I’m sure that’s based on attendance. Overall, I come here because it is extremely convenient for me and it is clean. Not much else to say.

Definitely would not recommend. Smells like bleach, some of the workers there think they are better than you. only giving it 2 stars because of one of their Personal trainers named Richard I think. (Bald white dude) really nice guy.

I really enjoy coming to the WC golds gym, but the reason for my 3 star rating is because of the customer service which they lack unfortunately! They definitely do need their staff to attend a customer service skills course to improve on their friendliness! Not all the front staff are friendly or welcoming as you enter the facility! I have had issues in the past when it came to receiving my refund on an error that they made. It took 3 wks to get back $ 50 that they «accidentally» charged onto my credit card.
There are a few reasons I do like attending this gym! This includes the cleanliness of the facility which I normally see someone cleaning the windows, vacuuming the floors etc. It’s nice that there’s a cardio cinema room which is cool. Lastly the main reason I enjoy this gym is because of the RPM & P90x instructor, Maryam, who is totally awesome & fun! She definitely make the classes enjoyable & fun. She is very motivating & she is there to help everyone become a better & stronger individual at their workout! I rarely miss any of her classes & when I do I get sad! She is the BEST instructor there! I definitely give Maryam 5 stars!

This gym has the worst of the worst costumer service. They treat you like you are not worth it… they think that you are stupid … as well the general manager is is also really rude and now they lost 2 costumers.

I used to come here a couple years ago and back then the staff was kind. I came back today to use a 10 day pass I had seen here on Unilocal (I wanted to see if I’d still like it here and if it was worth the price) it’s been 3 years or so since I’ve been here so I thought they wouldn’t make a big deal about me not being «a first time member «however they said I couldn’t use the pass because even though it was 3 years ago i «already knew how the gym was» which is not true because the people back then were way nicer and made it worth the price. The lady’s at the front have these smug faces and aren’t very welcoming. Oh! And they said I still owe 99 dollars from before which I clearly payed off but there was a «promotion“that would «waive» it anyways long story short I wasn’t allowed to use the pass.

Located in the Westfield Mall in West Covina, be sure to park on the parking garage next to Penney’s, you can get much closer to the front door of the gym. Nice small seating area as you enter the gym, small but well equipped clothing area. Front desk staff is efficient, friendly. The gym has a pool and whirlpool on the lower level. Huge elevator for handicap access. Locker rooms are huge and well maintained. Sometimes they run out of soap. There are plenty of hand sanitizer thorough out the gym. There is a cardio theater filled with 3 different types cardio machines lined up in 3 rows (40 machines) with full length movies playing all day. There are even comfortable lounge chairs to just watch the movies. there is a spin room and another big room for fitness classes. The ceilings are very high, very modern chic décor for a gym. The equipment is excellent, great working order, there is rarely a machine that is broken. Many personal trainers who are vey good. The members take their training seriously, there is not a lot of socializing in this gym, which is good, the music is average, to much rap at times. Nearly all the members have head phones on, hint to management. When I arrived I needed to renew my travel pass, they were out, it took nearly 7 months to get them in. Great selection of cardio machines and there is even a child care area

Stopped in to redeem a guest pass and was pleasantly surprised by the service and amenities. The gym was clean, modern, and thoughtfully organized. The have towel service and showers, as well as full lockers. Location is prime in the mall, which means parking is hardly an issue. Great for powerlifters as the typical crowd just does vanity workouts like curls and cables. I counted three squat racks in total, and there was always a squat rack available when I came.

I’d been coming to this gym since it first opened up until last year. I hadn’t gotten a membership anywhere else though because I felt and still feel like no other gym lives up to their standards. The classes, the trainers, and especially the manager Ryan Scoggins are the very BEST! I came the other day to sign myself back up and Ryan did everything he could to give me the best deal. If you need anything, I highly suggest you speak to him! Even when you walk in, the people at the desk will greet you by your name. Everyone is super friendly! I’m so happy to be back!

I am writing this review to let everyone that they should try this gym. I have been with this gym since it open and have gone through many staff changes and I am pleased to say that the current management is bringing the standards back to what it always should be. I am pleased with Ryan you handles any concerns that you may have large or small.
And if you are interested in the training you should take the time to inquire. My trainer is Ricardo Alvarado and he has help me relieze my own strength. I hope you come in and check it out.

I have been a member for 3 years now and all I can say is great things. I have been going to the gym all my life and for me this has been my favorite.
Cleanliness — the #1 important thing when it comes to a gym. I don’t care what amenities or what your monthly dues are. If your gym is not clean it is unbearable. I go 5 days a week and every time I am there they are constantly cleaning.
Staff — I first signed up in the Arcadia mall under their promotional program. Although, that gym is nice I liked the people and layout of West Covina better. The customer service is not what it used to be, but the new manager Denny is definitely bringing excellent customer service back to this gym. Every time I walk into the gym he greats me and remembers my name and who I am. Nothing feels better than walking into a gym and feeling like it’s your second home. Keep up the great work!

What makes any company in any field is its people. Ashley Pro, Camille, Cynthia, Sebastian and Nate are so inviting and always greet me by my first name. They are so positive and inviting.
The facility is always so clean and you can see the staff is always cleaning and are always so friendly.
Being in the mall also is a major plus for us that have a shopping «love». I get to get in shape and shop right after, thus making it a win win.
I highly recommend this location of Golds, its staff, location and equipment is first class all thr way!

I’ve just started going to Gold’s Gym and I am pretty satisfied with it so far. The trainers and sales reps I’ve dealt with aren’t too pushy and they are quite friendly. The gym is quite clean and bigger than it looks. I had no idea they had a pool inside. This is however the first gym I’ve been to (not counting the one at my school).

Awesome customer service with Mr. Gabriel his very professional and very patient from my opinion, Because of him I and my family are not canceling are gym memberships we need more people like him!

One of the most intense workouts you will experience in a Gold’s Gym anywhere!
Coach Rene Oliva will lead you through an electronica spin session that will have you sweating out of all your pores! You will bike up mountains and go rapidly downhill but no worries Rene is right there to guide you back into place. Every Monday night from 6:30 to 7:30PM have a spin session with master workout champion Rene Oliva. Kick-​Ass Rene!!. I feel ten years younger and my waist size keeps shrinking!

Probably the worst customer service one will ever encounter. The entire staff is definitely in need of serious customer service training, especially the «managers». They are very sales-​centered, and very little about customer retention. This happens in most companies that push sales goals, but without quality customer service, success and referrals will be tough to achieve. I don’t give out negative reviews lightly, and this gym has definitely earned it. Peter C., the membership service «manager» is probably the worst that I’ve dealt with most recently. Not only will he make false promises that he won’t follow through or follow up on, he is extremely rude, will talk over you, will dodge your emails and calls, and will also put you on hold for over 25 minutes just to do nothing (the hold music consists of Golds Gym’s advertisement which can get extremely annoying after 25 minutes), and probably sell to another customer instead. Unless my messages magically don’t get passed on or just disappear, the store manager seemed to do the same dodging technique as well. They are never available unless you want to sign up for a membership. What a mess. My issue still hasn’t been resolved. Best recommendation is to stay away and find a gym that values their customers.
Also, if you ever take advantage of their referral program, keep in mind that their advertisement of receiving a «gym bag» after a referral really means a simple black drawstring bag with the Gold’s Gym logo, and not the pretty pink tiny gym bags that they deceivingly place in front of the promotional ads. What a let down. Not only are the drawstring bags kind of a joke, you don’t receive it until 4 months later and having to ask the ladies up front about it a few times. I had a girl tell me that they will send the bags to me just to get me out of her face since she was clearly unwilling to look away from her coworker and break their conversation. Another on a separate occasion tells me they were backordered, have already started to send them out, and to simply continue waiting. That seemed farfetched, and surprise, surprise, it definitely didn’t happen. When I finally inquired about it a month later since I have yet to receive anything, another lady told me that the gym doesn’t send the bags out, and that she can just give it to me here.
The gym is average, with decent machines that I have gotten to really enjoy, but most of the time, certain ones are broken down, and will be for weeks, which is disappointing for the membership price. It certainly used to be better, but it’s gotten worse and worse. What impressed me in the beginning was their theatre room, which had different movies every day. Being a huge movie buff, that appealed to me. However, the room would get so stuffy that it would be uncomfortable working out in there, so I stopped. What really sold me initially was the boxing class they had when I signed up. They took it out a month later, which is a huge disappointment. The small towels that are provided are often «out» towards the end of the day, or aren’t the cleanest, with stains on them. Same questions directed to each staff will receive a different answer. Nobody seems to be on the same page, and will do anything or make up anything just to get you out of their face so they can continue socializing amongst each other. This location is such a let down for the reputation of Gold’s Gym.
Update: Since I still haven’t received a return call back from the store manager, Anthony, I made another attempt to call again for him tonight. It’s hard to catch him since he is only there when I am working as well. He’s always preoccupied and my calls aren’t returned, which is extremely frustrating regardless of how busy one can be. He was apparently in a conference call at 6:30 in the evening, which should take another half an hour according to the receptionist. So nearly 40 minutes later, I called back, and was finally able to reach him. I explained my situation, and he was able to resolve my issue in a matter of minutes, with a confirmation email as requested, and apologized for the poor service I received before. Had this interaction come sooner, and my simple issue resolved three weeks ago, no apology would have been needed, and my perception of this gym would have been slightly more positive. It doesn’t change the fact that the rest of the staffing needs work, but at least someone showed up to work today.

The salesman (Raul Escareno) forgery my signature to sign my and my wife’s the monthly agreements.
They are not doing business honestly.
Do not go to this gym.

I still like this gym for its amenities but the customer service is horrible. The trainers are pushy, the sales associates are pushy, and the front desk associates can’t be bothered with anything.
Once they instituted the one towel per guest policy I knew this gym was going downhill.
I had a VIP membership with a contract and was told it would stay the same but become a month to month no contract membership once the contract was over. However I was never told that the VIP perk of bringing someone with you to the gym would go away after the year. When I tried to get it back they said I would have to pay $ 5 more a month! WTF?! That is the membership I’m already paying for. The manager said there was nothing he could do. So I have cancelled my membership. Going to look for another place that actually appreciates my business and doesn’t treat their customers so horribly.

WARNING. This gym may try to have you sign a paper claiming it’s some kind of a promotion but really they’re tricking you into signing a contract. Be careful and skeptical and don’t let yourself be scammed by the employees at this gym.
这间健身房的员工常常会试着欺骗华人说你签字一下就可以参加某种活动 说并不是合约 但是后来又说你签的是合约 你就得赔很多钱·最近我听说有好几个被他们骗了 你要小心点 不要让他们说服你签字 签之前要先好好考虑

I am updating my review that this place is not what it was a year ago. The new staff and trainers are very money hungry and not there for customer satisfaction, which should be a business’s top priority. Most of them walk around full of pride as if they were working at Equinox. I found a bag of McDonalds last time in the trash. What kind of gym allows this sort of tom-​foolery?
Moral of this story, the gym faculty is not as welcoming as before and they also ignore simple requests like starting the fricken movie, even if it’s the same damn movie that they played the day before.
It’s still clean, which is why it has 3 stars and the equipment is also kept clean and fully functioning.
I came to this gym because they make you feel welcome, but now they don’t.
F.Y.I. If you see a trainer using an equipment, even if they leave, don’t use it. They’ll return and try to fight you for it again, even if they’ve been gone from that particular machine or equipment for more than 5 – 10 minutes. 5 minute rest for reps is unacceptable.

I had a huge ordeal with the staff at the arcadia one. We have been coming here before arcadia one opened, and it has been steady. Major plus, they have a pool here. Service had been a hit or miss but lately they are just hits. When I called to make an appointment to start my golds gym challenge, we were in and out within 15 mins. This location is much much better then the arcadia.