Lakeside Community Healthcare

This is the first time that I’ve cone here and the service was horrible… we waited in the waiting room for 2 hours then the bring us in the back and an hour later we still haven’t been seen… a guy who came in after us got put in the room next to us and already was seen by the Dr and left… I lost it and got pissed at the staff… they tried to smooth it over but it wasn’t enough… if my daughter didn’t really need these meds I would of left… worst service ever wish they had half of star

Okay So I Don’t Know Where To Start. The Staff Members Are Rude. Seems Like They Dont Like What They Are Doing Or Don’t Get Paid Enough. The Dr. Is Really Nice. (Dr. Nguyen) He Cares For His Patients And Always Seems To Remember You And Ask How Things Are Going. Really Nice And Polite. The Nurses Are Really Nice Too. Its Just The Front Office Girls Who Are Rude. They Don’t Answer The Phone Politely And When You Check In. They Always Seems To Be Mad Or In A Bad Mood. The Office Doesn’t Seems To Be Big … So I Dont Think They Are Stressing Out Over Check In Patients. Also The Office Seems Like A Mess. I Came By To Pick Up A Referal. And No One Knew Where It Was At. Apperently Someone Took It. So Much For HIPPA Privacy. Well I Don’t Know What It Is But. They Should Really Work On Customer Service. I Know Its Hard At Times. But A Smile On Your Faces Won’t Hurt You.

I switched to this medical group from Kaiser due to distance and have been regretting it ever since! I first visited this hospital to get a UTI infection. They did an in-​house lab test and informed me that I was negative. I disagreed and insisted that they send my sample to another lab. One week later I received a call that confirmed I was UTI negative. Had I taken their sage advice, who knows what would have happened. Well, I thought to myself that this was just one person. Surely, his misjudgment cannot be representative of the ineptitude of the entire hospital-​long story short, it was. Second time I visited Lakeside for an eye infection. Dr. K (can’t recall his name at the moment) was rude but I won’t hold that against him after all we have bad days-​but what really upset me was that he prescribed a brand name ophthalmic drops that cost 4 times as much as the generic moxifloxacin.(And we wonder why healthcare prices are skyrocketing?) I go down to the pharmacy to pick up my prescription and am not given any directions for the prescription that I am about to take, which happens to be in violation of CA pharmacy laws. Only positive: you can find free street parking if you explore the area and the facility is close to Poquito Mas.

I went here in October 2015 to request my medical records to see another Gynecologist. I was informed that the Gynecologist department will be closing. I was informed that they were having a lot of problems in that department. I shared my experience with the lady that greets you in the lobby and she said you were not the only one that was having issues and other people were probably complaining. That’s probably why they closed.

No police, security. blood on floor, people in casts, or people screaming.
Last time I went into another urgent care years ago, I experienced people that were bloody from injuries, screaming patients (not the children… they were normal) a fistfight, police, security, K-​9 dog and a helicopter circling above.
This time, it was peaceful, with fast service. I still was a little skeptical from my past experience as I eyed everyone in the room to make sure I would not have a dejavu experience. Then I just checked around to make sure where the exits were… in case I had to make a B-​line outta here.
A nurse (who seemed nervous) came by and kept asking me why I was there, and shouldn’t I go to the my doctor or the E.R. room. (Hmmm…was she expecting something to happen??)
I finally asked her, «What? you don’t want me to be here»? She smiled and said, Oh no… you can stay.” Then she checked me.
The place is nice, they process you quickly. The doctor (Frederick O. Galloway II, PA) was excellent (5 stars for him) and knew what he was doing.

Having to visit Urgent Care AGAIN this afternoon because the local yokels have a «meeting». Excuse me? So I cannot be seen by my doctor even though I have a lump in my chest AND it’s causing me pain? I’d be better off on OBAMACARE! FUCK! Why have me «choose a primary physician» when I can rarely to never get in to see them? Yet if I switch doctors to an outside source I’d have to start all over again with my history because this crackpot outfit does not see fit to keep a record past one year which means there would be nothing to send on to the new doctor.

I have been coming here since I was a little kid and it has moved several buildings as West Covina Medical Group. However, once Lakeside took over– this urgent care is SO FAR from «urgent» & not an example of quality «care.». The wait times are ludicrous for not even to see the doctor, it’s just signing in that takes long enough. Then the wait in the waiting area takes another hour or longer. Once inside, I’ve had doctors try to prescribe me meds that conflict with allergies or meds I’m currently taking and they get pissy when I point out I can’t take that specific suggested medicine. «Well, what CAN you take then?». Um… youre the doctor getting paid the $$$ to prescribe medicine that is going to help, not hinder, my health. This has been my experience several times when I’ve had to come in for various cold, flu, and respiratory/​sinus infections. The practice here is inefficient and it feels like its lost its «soul.». Just sitting in the waiting room itself makes you feel that.

I’ve been a patient of West Covina Medical Group/​Lakeside Community Healthcare for well over 10 years my physician is Dr. Willis which is very patient and caring and takes the time to listen and answer all my questions. Im also pleased with the professional and courteous staff that works with Dr. Willis. I’ve recommended her to friends and family who are now her patients as well.
As much as I hate the service and insurance at Kaiser facilities if Dr. Willis ever went to Kaiser I would follow her because i know that I would get the same kind of care and service no matter where she would practice.

Another terrible clinic in West Covina with ridiculous customer service. My doctor takes a vacations once every two months. So, if you call to make an appointment anytime soon, it doesn’t matter because you’ll end up being seen 3 months later when you’re either better or even more sick than you originally were. Again, HORRIBLE CUSTOMER SERVICE!

I have been coming to his facility on and off for at least 10 years. It’s really good because you get to know the staff sometimes it’s hard to get an appointment but that’s normal of any facility like this. I like that it’s local the parking accessible and urgent care is open on the weekends. The primary care doctors have all been pretty great I haven’t had that experience here, urgent care to be better don’t really agree with some of the ways they work but I was been taken care when needed. The specialty department is located upstairs in the primary caregivers are located on the first level downstairs along with the urgent care. Average wait time for me notice has been anywhere from 30 to an hour I have no complaints because you want to go to urgent care last minute I do wish that the offer to fast-​track earlier in the day, but They do a great job taking care me

This place doesn’t code anything right and you will end up having to talk to them and your insurance forever. And the nurses there won’t help you fix it, all they will keep telling you is how procedure is and how they normally code, not understanding that as a patient, you just want to go in, get checked up, and pay for things you should, and not pay for things your insurance is supposed to cover.
They also randomly did a pregnancy test on me (which I didn’t ask for, and was not notified of) when I only went in for a routine pap smear, and my insurance doesn’t cover pregnancy tests. Also, instead of properly coding my pap smear as a pap smear, they coded it as an office visit for contraceptives, and my insurance doesn’t cover that. So now I have a bill for an office visit for a pregnancy test, contraceptives, AND my pap smear isn’t covered because it wasn’t coded as such. Overall this place is just a disaster, do NOT do your gynecology check-​ups here.