Pier 1 Imports

I went back to the Montclair store today and the problem was resolved by Manager Justin who was awesome. He apologized for Rebecca’s rude and unprofessional behavior and gladly accepted the return with no question. He told me I was welcome at his store any time and to forget about the horrible experience at the West Covina store. I purchased over 60.00 of new accessories above the return amount which matched my new and unique dishes. Although I will never return to The West Covina store, I can say that I will continue to be a customer and will definitely come back to Montclair when my den/​bar addition is complete. Rebecca should learn some customer service skills from Justin and realize I spent more money after the return…“Have a nice day”

Came in here for a sofa, but as it turns out, only the Riverside store had the color I wanted in stock. Amanda went above and beyond to get me the sofa I wanted. She called the Riverside store, gave them my credit card information, and even had them input my coupon. She remained attentive and courteous throughout the entire experience.

Nice big store with a big selection. And the employees are friendly and professional. However, I ordered online and was directed to this store for pick up, as my local store was out of stock on the two items that I had ordered. I waited all day and had not heard anything, so I called and was told that they were so busy with customers they had not had the time to gather my items, but they would be ready within the next 15 minutes. So I waited over 30 minutes and then drove to the store, but was told that they could not find the items. So I decided to check back the following day since I work in the area. Shortly after I got home the same afternoon I received a phone call and was told that they looked all over but could not find either item that I had ordered. She said that she was going to have to cancel the order, and that I could come in and place an order and receive free shipping to my house. This is a nice option, but the hassle of everything I went through discouraged me from further shopping. Pier 1 has great merchandise. Unfortunately the way they do online sales is seriously lacking. I will likely not return because of this experience.

Love everything in the store. Great customer service. The store clerks were very helpful, and always make you feel welcome. I would love to come back again.

I love home décor and since my in the process of moving soon I had to stop here. This store was well stocked all sorts of things. I grabbed a few glasses, accent pieces and vases. The store clerks were very nice and inviting. I would come here again soon to grab more of course!

great customer service !
Pam offered to help was wonderful and a sweet person.
She helped me put some pieces together for home décor. She took time out and actually gave me samples of a few ideas. I really appreciated that as I had an idea of what I wanted but didn’t get it quite right till Pam stepped in.

One word: FINALLY!!! I have been waiting for the day a Pier One graces Covina with it’s presence. So excited!!! This place is awesome, but I am pretty sure everyone knows this already. I hope it thrives here, it’s a great addition to the Eastland shopping center.

Such a beautiful new store. The employees were very helpful and knowledgeable about all merchandise in this very well stocked store. I will definitely be back todo some more shopping!