Sprint Store

Rude service. Waited around for 2hrs. Was told they were having technical difficulties activating my phone.
After 2 days still no activation nor service on my phone.
They don’t greet w/​a smile nor approach you when you walk in store.
Pretty cool loud music though
Store manager really helpful, unlike the others

Let by saying WOW… Yes Wow I had just got off the phone with customer service and I had enough of their sh*t sorry for my vulgar expressions but it’s true I’ve been through a lot with this company and when I walked in the store I was ready to give someone an earful and cancel my service once and for all, that’s when I was helped by a young lady sales rep named Julie and that young lady was so nice and understanding of my situation I finally felt like sprint finally did their job and sent someone who was willing to hear me out for a change and just not offer me home service or another line or shove all kinds of accessories down my throat long story short Julie went into my account assessed the damage and figured out that I was overpaying for my service she went in and saved me tons of money just by updating a few details in my plan thanks to her I finally have a great understanding of how my plan works from now on I plan on referring all my friends and family to Julie, I was in a bit of a rush and honestly surprised and Wowed!!! By my wonderful experience at sprint that I forgot to thank Julie so if you find your self in the West Covina sprint store ask for Julie the one with the pretty eyes she’s the best.

After 20 minutes of standing around with no help we finally got a hold of somebody who wrote our name down. Another 20 minutes of waiting around we just left. Looks like nobody cares about their job. I have no idea how they make sales here.

I have never walked into a sprint store and actually received good customer service. I figured this store is new so maybe the employees would be helpful. I was wrong. The staff was rude, I had to go searching for someone to help me because no one approached me or guided me (even though there were 3 employees hanging out behind the counter talking about last nights club events). The staff that did help me literally looked at my phone and then handed it back to me and told me to go to the Apple Store. I pay $ 9 a month for insurance with sprint. Yet I received way way better customer service from Apple. If you have to go in to this store or the one at the West Covina mall. Good luck because chances are you wont get anything fixed and you will leave thy place with a headache, a broken phone and the urge to hurt the idiot that was supposed to help you.

Terrible service. They were very rude. Now I will definitely be switching companies. Plus she had nail clippings at her station…

There service suck, I was their to ask for another SIM card cause currently I lost my phone nd I can’t afford to get a new one that’s why I’m just asking for a sim. But they won’t let me cause I have a different phone I mean I’m just asking for a sim not a phone right? And that’s not all I’m asking for other options but they said «we can’t do anything» the fuck. I was so pissed to that I would like to change my plan cause of there stupid service, thanks for being so helpful

Cesar Diaz is awesome! I just added a line to my account and he was very knowledgable and fast. I don’t know why this place has such horrible reviews, but I would definitely recommend him to others. We got the iPhone 6 for my boyfriend and he was able to make sure I got the best rates. Thankfully, my activation fees were waved cause I have AAA (comes in handy!) Also, since we were in pairs I was also able to use my work discount of 18%. Now my bill is gonna be cheaper!

Unless ur an attractive female, the morons working here just ignore u, n if u do approach them, they are facebooking while talking to u.

I just bought a phone from these guys a month ago last week my phone crashed reason being they got one star is the lack of telling me that my new broken phone will be replaced with a refurbished phone? So what? Im paying retail for a refurbished phone? Thats not right. So they tell me its okay cause your covered by warranty. In my mind i said i dont care. You gave me a frigging refurbished phone! As a customer that respind given to me about covered etc is well and dandy but where is my new phone replacement?! I had to find out my self that my phone is refurbished then go to this store and o so nicely asked for a resolved problem to get me happy uet they tell me yeahbyou get refurbished since you downloaded a song? Wtf really? My experience was like being an incredible hulk smash smash wtf man?!

Staff not very helpful. The girl helping us went to ask another sales rep regarding whether or not they had replacement screens in stock. She asked her to check in the back if they had any. Her reply… «Do I have to?» Wow. Just. Wow.
Don’t come here if you can help it.

I was happy with my first experience here, but then it went all downhill. I purchased two Galaxy 5s from Rowland, he was good, but the service was terrible! I went back to return my phones. I paid cash so I expected to get cash back, but I was dead WRONG! First of all you can’t get your money back unless you pay with debit/​credit car, because they don’t carry over $ 100 in their regieter, which is f*cking ridiculous. It’s been about a week that I’ve been trying to return my phone, but unfortunately I can’t because this sad ass store doesn’t have enough funds mula or cash in their register. I highly recommend that you stay away from this place and Sprint. Their whole system sucks, their cellphone service is beyond terrible, their customer service is bad, and trying to return anything is a pain in the ass. Probably they aren’t managed well, and/​or they don’t spend enough money on equipment and infrastructure. I got Verizon now and I am happy I did!

I’ve had Sprint for a couple of years, and if you’re like me and have Sprint you know the stores are always packed. Usually you have to wait at least an hour to have your phone checked out or what have you. This isn’t the case at this location. I was immediately greeted by a rep and my concerns were attented to just as fast. Everyone there is very helpful and attentive. If you’re a usual in the surrounding Sprint stores and are looking to avoid jerk reps & long lines… this da spot!