Sprint Store

I had the most incredible experience at this Sprint store and it was all due to Jon Piric! I was looking for three phones and adding two lines as I was ready to switch from AT&T for a more affordable option. We made an appointment and made this seemingly painful task, super easy! I got exactly what I was looking for and Jon truly went over and beyond! So grateful and so blessed to have had him help me! Ask for Jon next time you go into that store. You won’t be sorry!!!

The store seriously deserves five stars! I’ve been coming here for years and have always had a good experience. The staff is always super friendly! Thanks Jon Piric, you were extremely helpful when I came to you with issues I was having with my phone this past week, I’ll definitely come back to this store.

Jon Piric was very helpful, knowledge and patient while helping to figure out how to address the technical difficulties my wife was having with her phone.

It is very rare when I leave a 1 star review. However this place had the some of the worst customer service ive experienced. As I walked in there was another customer complaining about his device and bill amd how they lied to him before signing the contract. That should have been a red flag, but I stayed since I needed a service not a sale.
I came in to have my phone looked at cause it kept turning off. The guy who took my name said they would call me when the next service tech was available. About 10 minutes later another employee came and asked me if I needed help. When I explained to him I was waiting for a tech he said just give me the phone theres no need to wait. That alone bothered me cause the first employee had me wait. Okay I let it go.
The «tech» who took my phone asked me what was wrong. I explained to him my phone kept turning off. He took my phone and said he was going to test the battery. He came back within 10 minutes and said they needed to factory reset my phone and that everything in it would be deleted. But that it would not guarantee a fix.
First of all I could have done that at home. Second of all thats not technically repairing the phone its just reseting. He then asked me for my number (I have a company phone) he said oh «you dont have insurance I cant touch it.» this being after he took it to the back and messed around with it. He then preceded to tell me this and I quote «go on google and search for the Samsung store in LA and give them a shot.» I was pretty pissed by then.
I asked him what options I have as far as getting it fixed since The device is still under a year old and its covered by warranty. He responded with «call Samsung, I cant help you.» And gave me his back to get back to knick knacking with cables. He didnt bother getting me info or a number to call.
I will not be returning to this store. I should have read the reviews before coming.

Jeff C. Helped us out yesterday. He was awesome, great customer service. Very helpful in explaining information to us, got us help with changing our plan to a cheaper one! Went in for a new phone and came out with a new phone and a tablet for a great deal. Very easy going and friendly. Left feeling great about being a sprint customer.

Horrible i should have looked at the reviews before coming here. Jonathon P (i guess hes some sort of manager) starts talking this trash about best buy and their phone department being incompetent and then went on saying how sprints customer care are also «Wack» and talked himself up highly because he has been there for 6 years. Right off the back unprofessional, how do you go bad mouthing a Sprint distributer, whom by the way after helping me sign up with Sprint recommended me to go to the actual store so they could help me terminate the lease i had with Tmobile, instead of doing it online. They said they would take good of care me. Instead of working with me 1 on 1 he decided to multi task and help me an another gentleman at the same time while there reps just stood around the store taking their «breaks» I’m pretty sure that must be illegal, if not, should they not be at least taking them in their break room or something? Jonathan had me call customer care anyways because he couldn’t figure out how to read my bill (even though he does these switches all the time) only to have a bombshell dropped on me, apparently sprint only pays up $ 650 for a DEVICE and not all the other fees (people read the fine print on these things!!! I know I’m paying for it by coming here) so after having this happen, he tries to go put the blame on best buy again. And when i finally confronted him by asking «what would the difference have been had i came here and bought the service from you? Would you have paid the entire device and the additional fees?» He simply responded with Sprint only pays up to $ 650 for the device. Then just continued to ignore me after he saw how frustrated i was with his answer. He was running around in circles trying to help the other gentleman buy some phones (i guess they only care about you if you plan on buying something, I’m assuming this place is commission driven), i eventually walked out of the store and i couldn’t even get a «is there anything else we can help you with» or «have a goodnight» after being bent over a barrel. I’m reconsidering switching back to Tmobile.

I usually stray away from leaving reviews and was almost convinced not to after reading the overwhelmingly negative feedback for this store, but I had easily the best experience I’ve ever had at a Sprint store yesterday. I didn’t catch any names, but communication was great, and my phones charging port was fixed within a reasonable amount of time. The tech who fixed it seemed really enthused about his work, explaining what he had to do and why it took the time that it did. I’ve had horrible dealings with Sprint repair centers in the past so I was dreading having to walk in, but I walked out satisfied with the overall experience.

I won’t go to anyone but Elias for all my sprint needs. He has awesome customer service and always makes the experience stress free.

This Sprint store is very unprofessional! This was my second time at this particular store and this time really takes the cake. I was there to make a payment and the only customer there but all the employees cared about was thier weekend plans and getting drunk. I am one for having a good time but when a customer comes in conversations like that should be continued when appropriate. I worked retail in the past and my coworkers and I had more common sense to stop conversations like that and help the customer. Sprint I think you need to re train your employees in customer service that is probably why your company is failing.

My grandmother and I recently went in to pick up a refurbished phone we ordered. LONG story but the bottom line is Eduardo is very helpful! The guy «above him» Jon. Well let’s just say Eduardo should probably be the one above Jon. He was veeery rude. Thanks Eduardo!

I bought a screen saver for my iPhone here & it has a lifetime warrantee. My screensaver cracked so I tried replacing it. Sales rep told me I had to go into the mall and have it replaced and it would cost a fee to do. Wtf? Makes no sense. I bought it in the store. Now they want me to go across to the mall. Get the F Outta here & it’s under warrantee and still gonna charge me a fee. What a rip off and lies when they sold it to me. Shady spot and it seems all these cell spots are crooked. Beware!

The customer service in this location is horrible. I showed up for my scheduled appointment only to have the sprint worker take my phone to the back and then come right back out and tell me I had to take my iPhone to the Apple Store. I pay sprint for insurance, I didn’t purchase apple care. When I called sprint customer service they informed me that the staff had marked in my account that they ran a full diagnostic and they determined the issue was a manufacturer issue. Which it wasn’t. If you own an iPhone just opt out of the sprint insurance (they don’t fix anything) and just pay apple to take care of those issues. This sprint store needs to hire better staff. If you don’t like your job then quit! Very easy.

I wish I didn’t even have to give this place a star at all.
Let’s start with the fact that when I walked in I wasn’t greeted by anyone.
I had gotten a new iPhone and it wasn’t connecting to my service. I had been phoneless for over 24 hours and was beyond frustrated because no one could figure it out to the point where the sprint tech guy gave me $ 15 towards my account for all the problems yet no solutions.
SO, I finally made it into a store after work. I wasn’t greeted. Finally found out that I needed to be checked in. This bald man helped me (and I really wish I would’ve gotten his name).
He took my phone to the back, came out and said in the most rude and arrogant way, «your phone is defective and there’s nothing you can do. We can try to reboot it but that takes to hours and you’re going to have to come back because uhmm, well, I’m closing in a half an hour so yeah.»
I then left out of anger, went across the way to the mall at the kiosk there to find out that the phone thing wrong was the numbers to the phone had been punched in wrong. I wasn’t even there 15 minutes & left with a working phone!
SO MAYBE YOUR EMPLOYEES SHOULD LEARN THEIR JOBS.

Completely and utterly unsatisfied with the entire sprint service and customer relations. I thought I could save a few dollars by switching over from at&t, save some hassle as well. How wrong was I… Four days, four hours each day, through temp numbers that didn’t work, «free tablets», that are not free, a $ 240.00 down payment that should have never paid in the first place.
As everything was agreed upon @ $ 170.00 a month is now over $ 255.00.
I have spoken to three supervisors that didn’t even know where to begin, had no idea how to fix it, and the errs continued to pile sky high. Crystal seemed nice in the beginning… however, I feel like as a customer I’ve not only been treated unfairly, but got over on/​duped. I am still dealing with difficulties as well and more errors, supervisors even hanging up on my wife yet while being civil and speaking even though we are ready to scream at these people. Might feel nice, but wouldn’t get me anywhere probably.
I would highly recommend not going to this store and hope that if you do, you don’t receive the service as me and my wife did. Also your referral of $ 50 display throughout your store should have been taken down if they were are already expired. Bad advertising and gimmicks. Since me and wife have had to take all of these days off of work to fix something that should have been simplistic in the first place, well small claims sounds pretty nice at this point, so sprint. FYI… A sprint technician that has worked in phone service (s) for over fifteen years said he has never seen anything as messed up as our account, he couldn’t even fix it and I am still paying for my old phones from at&t on a sprint service… Oi vei, get it together or go get some training.

My fiancé and I just signed with Sprint and his phone was already acting up. We bought our plan in the Arcadia store, but we were in the West Covina area the day after we bought our phones and wanted to see if they could fix the issue in this store.
The customer service was very poor. It seemed like the guy didn’t like his job and just wanted us out of the store. We told him the issue, and he just said to reset the phone settings, which resulted in nothing. We we asked if we can exchange the phone but he said we have to go back to the store we bought it in. When we went back to the store we bought it in, they told us that the West Covina store was a TECH store and could have diagnosed the phone problem then and there.
DO NOT go to this store if you’re having issues. They will probably not be able to do anything. Or ask for the manager right away.

Stay far away from all the sprint corporate stores in this area. They will do anything to lie to you to make a sale and the technicians RARELY fix your phone if you have a problem.
Years ago when I first had an incident here with bad customer service I vowed to never come to this store ever again. I complained so much to corporate that I was actually put in touch with the District and Regional manager and was offered a new phone because of the terrible service.
Fast forward 3 years later, I bought a phone from another corporate store in the area and had problem because of a lies 2 different Sales Representatives told me regarding billing, policy and pricing. Once again I contacted the SAME district and corporate managers to complain.
Fast forward a couple of years later, I go to this store because my battery was draining really fast. After having the phone for over an hour he comes out to tell me that he really didn’t know what was wrong with my phone. He spun the battery and it wasn’t warped, he put his battery in and it still drained fast, he closed all the windows I had open and closed the apps. I asked if it was possibly the upgrade in softerware because I had read some reviews of complaints online of the battery draining faster because of the Lollipop update or something like that. He said that it could be possible. He also said that it might be because of water damage, but he wasn’t sure.
A couple of days later I take the phone to another non corporate store and they said they couldn’t determine if there was water damage without opening the phone and since they weren’t a corp store and the incompetent technician at this store took a wild guess flagged it in the system they wouldn’t be able to open it and see.
So i take it to another corporate store, they actually open the phone and see NO WATER DAMAGE AT ALL!
The customer service and competency of the employees in this entire area (district) is horrible at best. I don’t know if it has to do with George Jordan, the DM, but I usually find in these situations the employees are a direct reflection of their leader. I’m not even going to complain to corp because it obviously makes no difference.

Although the location is a bit hard to find, I find the service to be extremely helpful and friendly.
I bought a new phone and went to the store to check up on the phone. One of the employee, Valerie Morales, helped me and the dealer to verify the phone and was extremely nice. She even went further and typed up a contract for us.
Ask for Valerie Morales if you need any help!

Went here to inquire some plans and was greeted and helped by Val. She was helpful, knowledgeable, and straight forward in explaining my options. Overall very good service and would look for Val the next time I come here!

I had a great and speedy service when I went in to this sprint store to get my phone and mophie replaced. Valerie Morales was very helpful and knowledgeable about their products that she made it very easy for me to decide on what to purchase next.
Thank you for the outstanding customer service :)

I’m so happy with my new phone iPhone 6 and Excellent service. At West Covina Store!