Torrid

I am frequent buyer for Torrid, online and in store. Earlier today I visited the West Covina location to make a return for an item I had ordered online. I was told by the manager DANIELLE that I would not be able to make a return on my item because it was on clearance. I told her that I didn’t even purchase the item two weeks ago and when I bought it, it was for original price. She showed me on my receipt where it looked like it showed for «32.58», and she said items with prices that end in 7 or 8 are clearance. DANIELLE said the only thing she can do for me is to exchange it for another item in the store. The item I was returning did not fit me, so I had no use for it. I ended up exchanging it for another item I did not want.
When I got home, I reviewed my receipt and you can clearly see where she CROSSED OUT MY ITEM TO WHERE IT LOOKS LIKE AN 8 WHEN ITS CLEARLY A 0. I am highly disappointed and upset by DANIELLE’S deceiving unprofessionalism. I have contacted customer service and I am currently waiting for a follow up on this issue.

I left the store yesterday leaving behind two shirts that if the sales associate had asked me if I had an coupons i might have remembered that I had one in my email. I kept going back and forth on them. At some point you think she might have mentioned email during the transaction. I was so sad when I got home an hour and half away when I realized I could’ve bought those last two items with the $ 50 off your $ 125 purchase or more with your torrid card.
The fitting rooms could be cleaned better there’s dirt and dust all over the baseboards. There was stuff on the mirror.
The staff was friendly but other stores have better customer service.

This store is very frustrating. It’s a small store so it can be difficult to navigate if there are too many guests. I love the clothing, but so much of it is on very tall hanging racks… There have been many times that I want to grab more stuff to try on, but not being able to reach is a hassle. Which brings me to the most annoying thing of all… getting an associate to help you is a task.
I feel that a visit at this Torrid goes the same way every time:
After a short while, someone greets you.
If you get into a fitting room, having someone come check on you is an impossible expectation. I was just there a few moments ago, trying things on, and no one came to check on me once. I walked back onto the sales floor in their merchandise to get things I needed in other sizes — I do this more often than I’ll admit.
Greet me, offer to take my arms full of things to a fitting room, help me get tall things down, see if I need other sizes while trying clothes on… it seems like the basics of clothing retail.

If a torrid employee was to read this they would know exactly who it is! that’s how often im in there I have a credit card with torrid and I truly do spend money here about 98% of my pieces are from this company. this is the ONLY torrid I would buy from other branches have stuck up employees that are rude with bad ethics (as if your walking in a mac store).but at the west co they make you feel like family, and I like that feeling. when im shopping they know my size more than I do and I love that! I miss Kelly so much but all the other staff are dope! if you are a regular you know what I mean. some people would post a bad review just becasue either their fam bam works at a different torrid or they work for a different plus size company over all I recommend them all the time you get coupons/​haute cash and $ back for spending! and if you walk in at the right time clearance is so affordable.

I went to this place yesterday. They had really cute clothes. We were greeted in a friendly manner. I didn’t buy anything because I was searching for something in particular, but I’ll be going back. Great selection.

I love this particular store. The associates are always so welcoming and kind. They always greet customers as they walk in & always let you know what promotions are going on. It’s nice to have a helping hand when shopping. The gals that work here are awesome!

Do not order anything to be sent to the store– they only ship to the store when they have actual stock so you may be waiting 2 weeks for them to ship your purchases unlike some stores like Payless. I learned the hard way it’s just better to ship to your house and pay the $ 6 bucks.
I live near their warehouse and would of received it in a day or two but by sending to a local store it took 2 weeks for them to call me. And it wasn’t the stores fault because the warehouse only sends purchases with shipments…

I wish I got the names of the male and female associates who assisted me today! They were awesome… They helped me pick out dresses and had patience with me… This is the first time I went there after their remodel and I loved it!!! The only suggestion I have is to have more variety of heels! And I was soooo happy with my purchase, I got clearance heels for $ 27… My feet are abnormally wide and they fit like a glove! Helps that those were exactly what i’ve been looking for. Keep it up Torrid!

I am so angry that I drove a city over to use my coupon, which I find out after the fact that, it is one day past the expiration date, keep in mind this is after I waited 15 minutes to pay for my stuff. I would not have driven down, and wasted my gas, if I knew my coupon was no good, I am so pissed, they manager knowing people are waiting in line asked if anyone wants to open a credit card, like common sense lady, why would you make people wait longer. What is wrong with people. I am never going to shop there ever again, they could have totally overridden the coupon. REALLY BAD CUSTOMER SERVICE!!! I left and did not buy anything. Try to nickle and dime someone else!

Came in today for the firat time since the remodel and fell in love with everything. The dressing rooms aare to die for they have fans yes FANS inside to keep you cool and keep shopping till you drop. New style of the whole store brighter and more fun. Plus got a $ 25 cash back for next time. yeeeep excited

Love Raquel and her great staff! I have been shopping at this location for many years and they never fail. It’s a smaller store and sometimes they may not have what I’m looking for but they will call another store for you or now they can order it online and ship it to the store for free. The service they provide is excellent and they always help you find what looks great in you. Thanks girls you all are fantastic!

I have been going to Torrid for years now as does my BFF. We went together because we had the hautecash coupons wich was happening at all the stores, and i went to my torrid in Irvine and tried on everyhting before hand so id know what fits (they had all the cute new srtuf). But we went to her covina store and NONE of the new stuff was out at all, when we asked the sales people where it was they claimed they’ve never had it in and basically didnt know what we were talking about. They then later accused my friend of grabbing stuff from the wrong clearance tagged area (even tho it was written in PEN by an associcate what the price was like all the other stuff) was shot down, and basically this woman Proceeded to argue with my easy going friend. Needless to say we won’t be going to that particular store any time soon. VERY hard to shop there or have an experience that was worth out time. You’d think people at torrid would be a little nicer to the customers that have to pay for such heinously overpriced clothing. id rather go to Target or Walmart even and thats saying a lot!

April and Raquel are the most kickass awesome girls! Always excited to help and this torrid store in particular has a great old school torrid slightly gothic vibe. Great selection and almost every item works with tons of looks and style types. When I want some friendly, honest advice on good we quality clothes, Torrid west covina is where I go!

This place needs more workers on hand. It took FOREVER to ring up my items. Plus the worker had to help somebody in the dressing room. If there would have been another person working there that would not have been a problem. I know about stores having sub-​par service due to not having enough money to pay extra workers. For the prices you charge for those clothes you should.
I’m pretty soured on this location.

I wanted to relate a story about their customer service. Maybe a year or alittle more ago, I needed cash & this Torrid was hiring. Its close by and I’d save money til something better came along. I filled out an application, plus, did a brief resume intro of who I am & what I was hoping to gain from employment at Torrid. REALITY: (A discount on clothing, buliding a wardrobe.) LOL Met manager, made small talk & gave her my paperwork. I’m turning & walking away, and this UNPROFESSIONAL bit*h is reading my coverpage outloud! I was still in the store, and their laughing that I was a college grad, and applying there. Luckily, I got hired elsewhere. Beware of ghetto mentality. I’m giving em one star because they have cool necklaces here, and –4 because their lack of professionalism. PS. FU.

I don’t normally shop at torrid, but was directed from the Sanrio store since I was looking for Hello Kitty perfume. I had no idea Torrid had Sanrio stuff. I called in to check stock and the associate laid the perfume aside for me. When I came to pick up the perfume, the same associate, Ana, helped me. She was so nice and even gave me a torrid membership card so that I can return for future Hello Kitty purchases, even though I don’t shop at Torrid for clothes. I have only been inside this one and the one in Brea, and all the associates have been super nice and friendly. If you’re a Sanrio fan, they carry some Sanrio stuff, so it’s a good place to check out.

I’ve been going to Torrid since 2001. This has been the most amazing place to shop, especially for plus sized women like myself. Every experience is a little different, but I’ve always had the pleasure to have very attentive and kind sales associates.
Their style in clothing, in terms of the company, has changed over the years; however, they are the best venue to offer quality jeans and blouses that compliment my body type — instead of making me look old and/​or bigger.
Overall, I love Torrid and I really appreciate all the associates they hire. I have never had a bad experience at any Torrid I have ever been to.

i agree with the previous poster. i used to drop boukou bucks at this location. one afternoon after enjoying a nice lunch at panera with my girl alexa, i needed a belt to go along with a dress that i purchased for my cousins up coming wedding, i found the belt but it was way too big, so i asked the only sales girl (possibly even a manager or Sup) there if they had anymore in the back she responds «*scoff* everything we have is out», then i proceeded to ask her if she would be able to call another store to see if they had my size, again «*scoff* um, go on the web site you’ll find it there», i was the ONLY person in the store at the time. so i will never go to this location again, the ones in Brea, Ontario mills and the Citadel are so much better.

This used to be my favorite Torrid. I used to drop at least $ 50 to $ 70 here every month. I used to go in here to get one thing and leave with 2 bags full.
But not any more. I only go to this one if I have to. The latest crop of sales associates aren’t that friendly or helpful. Its gone way down hill in the last two or three years. Sorry Torrid but I rather go to target some times then shop at this one, and that’s saying a lot.
The Torrid in the Brea mall was the first one that open and is still really good.
And now my new favorite Torrid is located in the South Bay Galleria. Check out my page and read my review on them.