Toys R Us & Babies R Us

i understand that you’re busy during christmas time but the least you can do is answer the damn phone instead of hanging up every single time i call. not even a hello thank you for calling can you please hold? no, they pick up really quickly don’t say anything and just hang up. horrible customer service.

I went in today to purchase a crib among $ 400 worth of other things. Well I get there give Olivia my registry with the crib that I wanted to purchase, she. Checks and says they have one in stock that it would be a few minutes for someone to bring it up. So there I am waiting like an idiot for an hour and nothing. I then ask another employee who tells me to wait while he helps another customer. Oh I was furious by then I’m 39 weeks pregnant and on top of that I had to call and reschedule my OB app. I have him call over a manager Miguel which lets me know that the one that it shows is the one on display. Huge disappointment. Well he goes on to order one for store pick up in ontario and offers me 20% discount. So I go to ontario mills parkway babys r us and Joan who needs customer service training cause she sure as hell doesn’t care about keeping her customers happy. And she tells me she has it but she can’t give it to me because the order wasn’t sent for store pick up and that I had to wait 5 – 7 business days. Ok well point being is that Miguel kept his word and got me my crib before I delivered. He went out of his way and delivered it to my home himself.

I been to this location 4 times. I had a few different experience overall the customers service is decent. I feel that working this childrens retail is a little tuff. Heres why! You get first time parents with a millions of questions. But there isnt that many employees in the store. When you do get help they do their best. There not brushing you a side. They just cant sit a while with you. Yet!!! I had one employee look up a stroller for me at another store and put it on hold. The store is huge. ITS CLEAN! and ORGANIZED. I keep reading bad reviews about this place because customers find that they wherent helped enough. But I think their being unreasonable. I had my two yr old having a melt down in the store and the employee help me quickly out the store and she offered if I need help to load my car. If your shopping here in the holidays its going to be busy! There will be lines and dare I say… you will be waiting. :-P

Closest toyrus to my house, I haven’t had any problems they always have what we’re looking for, there are long lines but I don’t mind, my kids and I love walking down every aisle so much fun

I can see why this place has negative reviews. I’ve called twice with no one picking up. I was waiting for over 5 minutes each time until I finally hung up. Called the Upland location and they picked up within one minute. My business will go there. Management needs to change things up.

This is for the online ordering. I ordered an item online and paid with a gift card. Days later I was told the order was canceled because the item was out of stock. Now almost a month later, after three phone calls and speaking to four different people I am no closer to getting my money back. This company is incompetent at best and purposefully deceitful at worst. I can’t expound upon my disgust for this company enough.

Avoid Babies R Us at all costs! We have had multiple bad experiences with this company, and the list just continues to grow.
We setup a registry through this location, and had a great time doing it. The staff was nice, and the items were easy enough to figure out. However, it went downhill from there.
1. When receiving gifts from the registry, we had a package lost in the mail. After a few days to make sure it just wasn’t delayed, we called Babies R Us, and asked us to send a replacement. They couldn’t do it, unless the original purchaser called to have it resent. But the only way to find out who the original purchaser was, was to look up the packing slip… which we didn’t have because the item was lost. Thankfully, we lucked out and found the person without having to call every single person we told.
2. We received some coupons of cash we earned by receiving purchases from the registry. When trying to apply this to an online purchase, we found out that the coupon can only be applied to one item, which directly conflicts with the wording of the coupon and the terms and conditions, which state that it is to be applied to one receipt. After calling customer support, they confirmed that in an online purchase, the coupon is applied to one item, but for an in person purchase, it’s applied to the whole transaction. They said that it’s mentioned in the terms and conditions, but from all the links I could click, it only stated «one purchase», and never distinguished between online and in person.
3. One of the benefits of the registry was that we had a year to return items. We thought this was a good idea, because we couldn’t determine what products actually work for our baby until we had some experience with the baby and with the products. Plus, most of these items were purchased months before the baby arrived, so a normal return policy would have run out by the time they were actually able to be used. Turns out, that Babies R us (and Toys R Us) uses a return tracking service that can block you from making returns. We ran into this because we made too many returns without a receipt. Apparently, the registry is not taken into consideration for this purpose. So we are shipped items without a receipt, despite it showing up as purchased on the registry, then if we try to return it under Babies R Us’ policy, we are flagged and cannot make returns. When I called customer service to fix this, they agreed that I should be able to return items for up to a year, but I just ended up getting the run around when I tried to resolve the situation. I’m currently going through the process with them, and will definitely be filing a complaint with the BBB as well.
All in all, this is definitely a buyer beware, because they will reinterpret their policies and not tell you. Then when you try to go with what is written down, they just try to obfuscate their way out of helping you. I definitely will never be shopping there again, and will never give a gift card to this store.

Every time I come into this store it’s always horrible customer service. Workers have no sense of urgency and rude. Hire better employees and train them please!

This review only pertains to the Babies R Us section. My experiences in shopping at this location is subpar.
I find this location more of a Toys R Us rather than an equal mixture of both Toys R Us and Babies R Us, which can be a turn-​off if you’re expecting to buy baby stuff.
The customer service at this location is not so great. I came in the store asking for some help. I did get someone to help me, but I felt rushed as if I’m bothering whoever is hired by this store to help its customers like myself (and ready to spend some money!). I felt the person who «helped» me left me hanging. This is enough for me to feel the need to drive to their competitor’s stores and spend my money there instead! I feel that customer service is incredibly important in this section of the store since there will be first-​time moms (like me), as well as concerned fathers and fathers-​to-​be, grandparents and well-​meaning but clueless friends/​family of people who want to shop for their upcoming loved one who needs help discerning what baby stuff to buy.
I do have to give credit to the cashiers as I do find them pretty friendly here.
This location is also a bit messy/​disorganized and is not well-​stocked with items, baby-​wise. For example, when I do come in here, there are some aisles with shelves that are empty. I did ask an employee to see whether the item I needed was in the back and that employee said no.
Oh, well. –sigh–

Horrid customer service via telephone. Over 30 minutes of listening the phone ring!!. I went in to the store and it wasn’t even busy!!! What’s the deal with that?!

I had such a pleasant experience at this particular location. I am a first time mom and took my mom and mother in law to register with me. All the ladies at the baby registry were very helpful. We went late Sunday and they close early we were not aware of that so at closing hours Heather was the one to help us. She was very very very helpful she went through everything on my registry and gave me tips and told me what had good reviews and what didn’t. (We took a couple things off of the registry) anyway she was very very helpful. And not to mention the store was closed and she didn’t rush us out or make us feel rushed.

I had a problem with a mamas and papas stroller that was defective and I tried to do an exchange with a member of management and they were not of any help so I contacted the store manager directly a few days later and I think his name was Albert which was more than kind to take care of me. I have been shopping here for almost two years and I’d honestly say that I have always had a good experience with purchases or returns bed we all know not many of us save receipts these days so use apply for they’re reward card and they can track your purchases for you

This store is flipping hot. The air is set way to high to be comfortable. My family would have bought more at this store, but we were sweating our tails off so we left. The sales lady said that its like this on every hot day.

Heather is AMAZING she was so helpful, and knowledgeable about all the baby products. We came down from reno Nevada, she helped us on Monday pick out And inform us and get all the great baby gear, and furniture we need for our new baby in July. Heather thank you so much.

I don’t where this surge of low expectations is coming from, but seriously. If a customer is talking to you, don’t answer your phone. If a customer has a complaint, don’t ignore him so you can talk to your friends. The staff here is rude and do not care about their customer’s and it shows in the store! The store is a mess! The items are misplaced everywhere throughout the store and litter throughout the aisles. I went to use the bathroom, just to urinate, and that is a good thing, because There is NO SOAP IN THE MEN’S BATHROOM. The soap dispenser looks like its been ripped off the walls for sometime now. I purchased my mis-​priced item, and then complained to cashier 1 274 944, who seemed like she just hated her job. She referred me to talk to Andy about my concerns. Apparently Andy was too busy joking with co workers and friends that paying attention was just too much to ask for. I don’t mind paying premium for a service, but I want my monies worth! And Toy’s R Us is not cheap!

Lines are 2 hour long. Broken dwn computer system. Avoid! !! 12−22−14
Shelves not stocked and got hear very early. Not enough customer service! Wow Its Christmas come on

Came here to pick up a online order. The girl that assisted me was rude not a hello how are you good morning anything. She just can you show me your email so I did then she says zoom in no please or thank you. Then she pulls it up and the order is not ready so I have been sitting here for already 15 minutes as I’m typing this again no apologies for the delay or anything!!! Rude people for sure here! I won’t come him anymore!

The store is clean, well organized and has lots of cool stuff. I can typically waste 2 hours at a time here deciding on gifts for friends, friends’ kids and myself. Customer service is almost nonexistent because just 2 people work the entire store, one working the customer service desk and one organizing the store displays. This isn’t really a problem if you are can make your selections by yourself.
I picked up a Lego set and an Ever After High doll for my buddy’s twins on my most recent trip.

I don’t go here often, as most of my kids are too big for it, but yesterday I had to get a last-​minute kid gift.
Within 5 minutes of entering, my cart was taken away while I was looking at something.
I then attempted to locate an employee on the floor. One was rushing past and completely ignored me. I caught another one’s eye as they were unpacking boxes, and asked for help, so they pointed to where this item was supposedly at.
After wandering around a bit, I still wasn’t able to locate the item. I saw a woman with a name tag on, so I asked her (she looked like maybe an inventory taker) She literally ROLLED HER EYES AND HUFFED and pointed in the direction of an employee. (fond of pointing, I see) Nice. Note to management: This person, whoever she is, should never be in proximity of customers… she should be working at 2 – 3 am when the store is closed. Horrible. But, at least I was able to find an EMPLOYEE. He started to Point too, and I Finally had to say: Just Take Me There… He did. (Thank you)
As I was heading towards the registers, I found where all the employees were at, quite by accident. No less than 5 – 6 women, huddled together near the front, loudly laughing it up and socializing. Gee I am really glad y’all are having a good time, but there are customers that, um, might need your assistance? Ya think? I am not the only one who notices this lack of service, this is why freestanding stores go the way of the dinosaur. Still ignored, I had walk up to them and interrupt their party to get some assistance at the register, which didn’t seem to be appreciated. The lady who drew the short straw and rung me up was nice enough, but just a little condescending. I really don’t like being called «Honey» by anyone but my hubs, OK?
I got the heck outta there are soon as possible and vowed next time to leave enough time to complete my purchase online, where I can do my own «search» of the product, have it delivered to my door, and not feel like an annoyance.

Unfortunately, the prices at ToysRUs and BabiesRUs are terrible. Better prices are available at Target, Amazon and Walmart. The sales are also not usually great deals. The customer service is lacking. Even when the store is empty and there are no other people waiting in line, it takes a painfully long time to check out.
There is a wide variety of toy items for both genders and all ages. There are educational toys, classic toys and trendy toys. Special sales or clearance items are located in the middle of the main aisle going through the store. Unfortunately, the packaging of these items are often marred or ripped. The selection of children’s clothing items is terrible.
For me, this is a last resort in shopping for children. With so many options close by at the mall or mass merchandise retail stores or even the internet, it’s amazing that this store gets any business.