West Covina Family Dentistry

The staff there is garbage they tried charging my insurance for work that was not done. Also tried to push work to be done on my daughters teeth that was not needed…

I can speak regarding adult dentistry. I’m not sure why the reviews are only 2.5. I have experienced nothing but excellence. Bashara, Dr. Bhatt and Dr Robbi are the most compassionate and gentle team of professionals. They are great listeners. They specialize in managing my feelings of anxiety and dental phobia. They explain everything in a way I can understand. Access has never been a problem even when things are urgent. This is my place. The office staff get along well and that is what I look for… teamwork, mutual respect, and courtesy among the staff. The environment is happy. This is also important to me. They seem to appear to like their jobs. I feel safe here.

They are always trying to sell me medication I do think really need and overpriced. I have duel coverage. My wife stopped coming here because she said that so many times they said our PPO insurance doesn’t cover certain items when in fact it does. We called to verify.
She’s right. Although staff assistance is very nice polite.

I’ve been coming here for a little over 3 years. I love it. I have always hated going to the dentist, but the staff here makes my visits so comforting and they’re all so sweet. The dentist (dr bhatt and dr Robbie) have both worked on me and they are so awesome. They both have such great personalities and make me laugh all the time. They definitely make it a comfortable and less nerve wrecking experience for me every time I come. So far so good, I am one happy patient.

Second time here, this visit was for an extraction. Particularly, my wisdom teeth. I’ve already had two wisdom teeth extracted from a different dental office so I was familiar with the procedure and dare I say it, the pain. This time I had my wisdom teeth removed by Dr. Bhatt. I was so pleased! I literally only felt a pinch from the anesthetic and nothing else. I had to ask if he was done with the procedure because he was that gentle! It was quick, easy and he was so nice. The staff again was amazing as usual and I would 100% recommend anyone and everyone to come here. Great place!

Don’t go here unless you want to be the next writing a negative review.
** WARNING: Lengthy but worth the read.****
In July 2014 I my went into West Covina Dentistry for a cleaning and consultation for my wisdom tooth extraction. They recommended I remove 3 of my wisdom teeth, in which all of them are impacted and horizontal. They assured me that they are capable of doing extractions since Dr. Bhatt has done many before. Many people tell me about how they go to Oral Surgeons (in which the dentist needs to refer me to) but being that the dentist and staff reassured me they are capable I proceeded. I mean I don’t know as much about this as they do.
During my extraction in which Dr. Bhatt performed, he started on my bottom left wisdom tooth. This is all happening with local anesthesia, so I was fully conscious. He told me he was half way done with removing the one tooth. The tooth broke and he was DIGGING for the root. HE PUSHED SO HARD THAT I FELT LIKE MY RIGHT JAW MUSCLES WERE ABOUT TO TEAR… And as I was about to stop him, he stopped and told me there’s bleeding. And that he’s no longer comfortable working on me and said they’re looking into an oral surgeon to send me to.
All a while I was freaking out inside, my mouth was filling with blood. I couldn’t speak correctly because my tongue and left side of my mouth was numb from anesthesia. I had to ask to use their suction and then proceed to sit there for 20 mins suctioning my own blood until my bleeding was under control. To make matters worse, while I’m in a state of panic, Dr. Bhatt told me that this was most bleeding he’s seen in his over 20 years of experience. I definitely didn’t need to hear that.
I had to drive myself to the oral surgeon. After the oral surgeon finished his assistant told me that I went through a lot so I need to take the strongest pain killer, although I only asked for prescriptions for the lighter one. After the sedation wore off, it turned out that I didn’t even need the norco (pain killers). Why? BECAUSE MY LEFT JAW, GUMS, LIP, CHIN IS NUMB!!!
I believe 100% the DR. BHATT ruined my nerves. Even over 1 ½ years later I still don’t have feeling in that part of my face, jaw, chin, lip and gums. When I put pressure on my left jaw, i feel sharp pain and waves from my left chin on through my lower left part of my lip.
They called a couple months later and told me to come in and complete my extraction of the other 2 wisdom tooth. I avoided their calls because I was traumatized. When I finally called them back I told them what had happened, that I still had no feeling and that I believe that Dr. Bhatt was in the wrong. There wasn’t even an apology.!The office manager just said that they can refer me back to the oral surgeon. It’s taken me 1 ½ years to go back to any dentist because of how traumatic my experience with them was.
All I have left to say is negligence and use of excessive force. Anyone that has met Dr. Bhatt knows he’s not a small man, easily 2−3x my size and to have that pressure push down to the point where my jaw muscles were strained and even through anesthesia i felt the digging… there’s something wrong with that.

Worst dental place number one! I did my filling last winter here and still hurts now and I could not use my right side to chew or eat food, went back twice to get it fixed but they could never fix it right! They even said the worst thing that could happen to me is to get root canal and remove my nerves and I will have dry teeth for rest of my life if I insisted to remove my pain, WTF?! Who did not a good job to my teeth at the first place?! Come on! All I remembered is the doctor who did my filling literally said «oh shit» for three consecutive times during filling, he must fucked up on his end and he could not even hide his feeling when I was actually there! DO NOT GO TO THIS DENTAL OFFICE, worst nightmare ever!

I’ve been bringing my family to this office for years. My son got his braces here and so did I. The experience was great for both of us. The staff is very friendly and helpful. The office is always clean and I’ve had no issues here… I just assigned my 2 year to this office because I’m so happy with it. He can start his dental work here I wanted to say that Natalie in the ortho dept is thee BEST! Excellent customer service and her smile is always so welcoming! Thank you West Covina Family Dentistry.

This place is the worst dental place to go and thats coming from someone in the same field. They rip you off with money be careful what they diagnose you with be careful what you are agreeing to sign. they will diagnose you with something you dont have just to get money from you and your insurance. They tried to make me pay for something i didnt agree on and harrassed me for at school and work along with my whole family sent me to collections for a tooth i said i didnt want. They make you sign documents to protect their ass from being sued please read carefully. they ruined my posterior teeth to the point im afraid to eat my fillings are so short i fear if i bite something all three my teeth will crack and half

I had some dental work done with Dr. Rabie and he made me feel comfortable, relaxed and the fact that he has a sense of humor made me feel better with my Anxiety! Also, Shelly his assistant is very friendly and made me feel comfortable as well! Definitely recommend Dr. Rabie

Really it takes an hour? (And I’m still waiting) just for X-​rays? That’s so ridiculous. The reason for appointments is to have everything handled and figured out. I was the first and only one here when I came. 7 – 10 people have came after and have all gotten called already and didn’t have to wait no more then 10 minutes this is horrible. I got here 20 minutes before my appointment just to finish all the paper work because I’m a new patient and I am still here an hour after the time I had my appointment! This is ridiculous get it together.

WARNING: This place is called «Family» Dentistry, but DO NOT take your children here. The dentist was completely unprofessional, uncaring, insensitive, and demeaning towards our daughter during our visit today. We will be filing a complaint with our insurance provider as well! If you are looking for a dentist who enjoys working with children DO NOT visit this place. We have had the same problem on two occasions and this will be our last. Dr. Tazbakhsh, in particular, should be ashamed of herself. Never going back.

My dad called to set up an appointment, but was placed on hold for 10 minutes.
He hung up and called again only to be placed on hold for another 5 minutes.
Finally, being the patient person he is, he tried one more attempt and asked the receptionist why he kept being placed on hold with no response. With that remark, she finally didn’t place him on hold.
Yay, right? WRONG!!!
He had just changed providers effective beginning March 1, but she told him that he wasn’t in the system yet and to try again next month. As a dentist in this struggling economy, you would think that new customers would be more welcomed. However, they didn’t even attempt to contact Delta to verify if he was or was not covered under their services.
The only good thing to come out of this ordeal is that because of the receptionist’s crappy customer service, it prevented my dad from getting ripped off with their unethical payment practices and a possibly crappy/​less than mediocre dental treatment (based on other reviews). I wish I had read Unilocal!before hand before signing him up for this provider.

I have came here a number of different times as I always try to give businesses a few chances. Over and over again I am disappointed in the service here. They are always running late; and not just by 20 minutes I one time waited over a hour. On my last trip I called to see if they had any cancellations because I got out of work early; the receptionist told me to come in right away and she would take me. I ended up waiting a hour and twenty minutes to be until I was seen. They took me in for x-​Rays and then had me wait another 40 minutes. I don’t have much of a life but it’s annoying spending three hours at the dentist for a cleaning, which they forgot to schedule.
They have done the same thing to me when it comes to treatments. They said I needed a deep cleaning and then charged me and wouldn’t do the second one. Another time they did a crown that same year it came out and the dentist told me I just wasn’t enough cement.
No doubt the staff is nice here. I just dread coming to this office now days because of the wait and because you don’t know if they are really doing the best for you or trying to get more money out of you.

This place is horrible. I’ve tried coming here serval different times and giving them chances and it always shows that they are about the money and nothing else. After getting a dental exam one of the ladies comes out and says my insurance doesn’t cover deep cleaning and that’s what I need. It sounded odd that not even a basic cleaning was covered. I declined to have the deep cleaning because it was 400.00. I called my insurance to see why a regular cleaning was covered and they told me it was! They even provided the billing code! I immediately called back and I told the woman «you told me cleaning wasn’t covered and it is. Basically you are refusing my regular cleaning because you would like to force me to get a deep cleaning.» I told her this wasn’t fair and I should still be entitled to basic care. She said they would not do a basic cleaning until I got a deep cleaning. This is denying patients basic care. Not everyone has hundreds of dollars sitting around. I was trying to do what I could with the basic coverage until I could get the deep cleaning.
The thing that gets me instead of telling me upfront that they refuse basic cleaning if you need deep cleaning, she lied and just said my insurance wouldn’t cover. There’s another Unilocaler that also mentioned them lying about what’s covered. This is unacceptable to force people into the treatment of their choice by lying about coverage.
Will never come here again! Unacceptable!
PS. After finding a dentist that would do the basic cleaning. I came back the same day within 1 hour and they wanted to charge 25.00 for my X-​rays! So they refuse to do basic cleaning, now they are keeping my records until I pay 25.00. You would think there would be some level of understanding and customer service so that I can get my treatment started. This just shows they don’t care about the patient. It’s clearly all about money as mentioned above. If they cared one bit as a courtesy they would at least email my records to the new dentist so I can start treatment.
Majority of the 5 star reviews are ppl who only wrote 1 review about the dentist or only 2 reviews total. Real Unilocalers write about various experiences and have more than 1 – 2 reviews. Real Unilocalers also have at least a couple food spots. I find it suspicious that all the good reviews mentions Terry’s name. It’s also suspicious that when you go to those ppl’s profiles they have no other reviews. It’s very likely they created profiles to enhance their star rating. Even with these bogus reviews they still only have 2 ½ stars. That’s sad and really says a lot about their true rating and poor customer service.

great place! Always Nice! Great Work/​Care!!!

Nice dentists. Love Dr. Gandhi.
But these people are trained to rip you off! I have one message for you, CHECK YOUR DENTAL COVERAGE/​COPAYS BEFORE YOU PAY these people! It happened to me on numerous occasions. I kept going because I liked the dentists and gave them the benefit of the doubt.
THEY WILL TELL YOU YOUR OUT OF POCKET COPAY IS MORE THAN IT ACTUALLY IS! And pocket the difference!

This place is ok. The reason being is that if you have insurance, it covers the basics such as cleaning, cavities, and xrays. What they dont tell you is that they dont even try to get in contact with your insurance. Instead they try to make it so that you pay out of pocket. One of the ladies at the desk told me that my insurance didnt cover my wisdom teeth extractions when in fact it did (I called my insurance). all it takes is a simple call but they are just too lazy to check and just tell you that you have to pay out of pocket. I waited for a month and went back to check the lady at the desk still hadnt contacted my insurance. Really?
The dentist was very nice and respectable. It was just one of the workers, the dentist’s assistant who troubled me. At first she was nice and tried making conversation but as the place was about to close (it was 5:40pm and it closed at 6pm) she started rushing everything and made me feel anxious. I felt like she was going to screw up my teeth while the dentist was filling in my cavity! I know that youre trying to go home and youre tired but come on! Its someone’s teeth at stake here. Very unprofessional. The lady’s name was Elba.
The only good thing I was happy with was that my fillings were ok and they didnt mess up my teeth. I dont recommend this place but if its your only choice, go for it.

Thought this place was great then turns out they are a rip off not only that they have NO PATIENCE FOR CHILDREN. Of course kids are scared if you don’t have compassion or patience then don’t treat kids!!! Of you are going to lie and add on unnecessary treatments but then turn a kids away cause he’s crying well thanks at least you saved me money i didn’t need to pay in the first place! I agree they do have some really nice staff but i guess when they are ripping you off and the dentists are jerks they should be nice to make sure they get your money…

I found this place after getting a recommendation from my mom back in January 2011. She really liked Dr. Goslieb (I think I spelled it right and whom is no longer there) and has never had any problems. I had an HMO at the time (I know, shame on me) so I made them my primary doctor because of my moms experience.
Anyway, I called them and checked them out and got this doctor and everything seemed fine. I agree with JK, place is modern, clean, staff is friendly etc. so I really liked it at the time. I have always taken great care of my teeth but haven’t seen a dentist in a few years due to insurance so I was a bit surprised when they told me I had Periodontitis and two cavities. I figured maybe it was because I didn’t have a professional cleaning in a few years so I trusted their diagnosis. Well they told me my insurance doesn’t cover this and it would be $ 500 each side ($ 1000 total) for this medication I needed to put the periodontitis in remission. Also my two cavities would be $ 150 because only silver fillings were covered. I also needed a deep cleaning (not covered, only basic cleanings they said), So now all this is going to cost me almost $ 1300 out of pocket. They told me the only thing that was fully covered was the X-​rays. I trusted them and like an idiot, I agreed.
Well after a few weeks of sessions to get all this done, I went back 6 months later for my regular cleaning and guess what? Two more cavities appear and now I need my wisdom teeth removed. They never said anything about my wisdom teeth 6 months prior so now they are a problem? Well you guessed it, wisdom teeth removal is not covered so $ 400 for that and another $ 150 for the cavities. Now I’m thinking, what the hell kind of insurance is this where nothing or next to nothing is covered? I drew the line right there and declined the services and told them I’d be back.
Well I never researched this place. If I had, I would have seen the bad reviews (my fault). So I came on here and found a dentist with great reviews in Walnut that offered second opinions free of charge so I gave him a call and met with him. Well I don’t have Periodontitis and have only one cavity. Oh yeah, that medication, I mentioned earlier? It’s used in extreme cases and only runs $ 250 total! They ripped me off $ 750! I was so pissed because I didn’t even need it. A’holes, but it was my fault for not researching first. Also, I checked my insurance and the teeth extraction was covered a percentage and it wasn’t needed either. Good thing I didn’t do it. Well I have a PPO now and a new dentist and am happy but the 3 lessons here:
1. Don’t ever get an HMO.
2. ALWAYS know your coverages, don’t trust anyone to tell you what’s covered and what’s not.
3. Most important one. Don’t EVER step foot in WC Dental, shame on them for screwing and ripping off customers.