BEST WESTERN New Baltimore Inn

Clean, comfortable, quiet. We stayed on the top floor with our two little dogs. There’s a nice grassy area to walk them and they made themselves right at home in their beds. The room was spacious and clean and the beds were very comfortable. The hotel is convenient to the thruway and easy to get to. There are also several places to eat nearby. Staff was friendly and helpful. We met the manager, David, who was very pleasant and asked how our room was and if there was anything we needed. Breakfast was good, especially the waffles. The staff in the breakfast room was friendly and even offered to make my waffle! We will stay here again next time we’re in the area.

Average to sub-​par. Room was nothing special. 2^nd floor required a stair climb, bed was squeaky, room smelled as though it had once been a smokers room. For me, a big negative was no outlet near the bed without moving the nightstand and unplugging a lamp. Could hear the highway, though not terribly. Shower was nice, though the floor creaked so bad as I shifted I was afraid I was waking the neighbors. For a quick, «nothing special» stay, this will work. But, if you’re looking for a nice weekend or vacation getaway, I would look elsewhere.

No problems here. Pretty average hotel with ok prices, clean room, and a small pool and nice hot tub. Right off the highway and easy to get too.

Nice room, clean and organized. Staff was nice. The best part of our stay was the breakfast, which included eggs and sausage as well as a waffle iron, very tasty. However, do NOT stay in room 102 (which is where we stayed) because it is located between the breakfast room and the exercise room. Starting at 4:45am, someone used the treadmill for 45 minutes and it sounded like a helicopter landing. We couldn’t get any sleep due to the extremely loud noise coming from the next room.

My room had bed bugs, and they treated me like a leper like it was MY fault. They lied to me saying that they didn’t have a room to switch me to. I know for a fact that they did. They just didn’t want me staying there and infecting other rooms so that was their way of kicking me out. I had to take out all of my belongings in trash bags and wash EVERYTHING. Don’t stay here. This place is infested and they’ll treat you like crap.

Noisy and it doesn’t feel clean or well-​kept. There is a fly in my room as well. I stay at a lot of hotels with various ratings and this is the worst one yet. I do not recommend it and it is worthwhile spending more money for a cleaner, quieter stay.

If I could rate this seedy motel with negative stars, I would. Not only was the room we stayed in disgusting in terms of décor, but it smelled like raw sewage when my wife and I woke up in the room in the morning. When we spoke with management at the hotel to inform them that the room obviously had plumbing issues, initially they agreed right away and asked us to come to the front desk for a credit. When we went to the front desk, David (as he would not provide a last name when asked), offered an insulting $ 20 credit. When we said that the $ 20 credit was not really a genuine offer, an Indian gentleman, the property owner, came out from the office where the door was opened, and said «that’s all we’re going to give you». Being dissatisfied we decided to take the issue up with Best Western corporate, only to find them unable to ask the property owner to do more. Best Western corporate did offer $ 25 of their own, which made the ordeal, somewhat bearable, with the hotels $ 20 credit included. UNTIL, we noticed that not only did the hotel NOT credit anything to our credit card, but they also took it upon themselves to charge another credit card we used to hold the room when we made the reservation!!! They had the audacity to charge the full friggn rate twice!!! So, not only did we receive zero compensation for a horrible stay, but we also got charged 2x for the pitiful experience. Please try to stay at the Holiday inn express nearby, or even bring a sleeping bag and sleep along route 9W before staying in this rats nest with the poor business people who own and work this location.

This place was clean and up to date enough. It was much quieter than the holiday inn express. The walls have clearly been insulated in this building. Coffee was good and there was a decent breakfast selection. Good value for the price.

Nice rooms, comfortable beds, great breakfast!

This was my 2^nd stay at this location and I’m just as pleased as the first. There is a STRICT no smoking (or you will be fined) policy so the room did NOT smell like smoke. Bed was nice and it was a great convenience to have a microwave and refrigerator in the room. Front desk staff were friendly and price reserved online matched my bill exactly. Breakfast is included and not just standard bagels and cereal– scrambled eggs, sausage and make ‘em yourself waffles were included too. I will definitely be staying here again when I come through this way next year.

Room reeked of cigarette smoke. We left the window open for five hours (in the winter), and it still reeked. Desk clerk apologized, saying that construction workers had ruined many of their rooms. They could not offer a room that did not similarly smell. They still insisted on charging for one night, in spite of the fact that no one stayed there. The Holiday Inn nearby is more expensive, but brand new, and the management are more accommodating.

Comfortable beds.
That’s it.
F.Y.I
No elevator!

Lousy service.
I reserved (and confirmed) a price of $ 107 for the night. We got there and were charged $ 119. Fuckers.
I reserved (and confirmed) a room next to my brother. We got there are we weren’t even on the same floor. Double fuckers.
Accommodations were fine, for a Best Western. Nothing special, but it wasn’t horrid either.