Sila Heating and Air Conditioning

I’m very conflicted here. I actually had my high velocity AC system installed earlier this year by another company which gave me a better price with less pressure by the salesperson. But that company (Valley Mechanical) was unresponsive when it came to making a small fix — they aren’t local. Sila responded quickly and are closer to me but the cost for about an hour’s work and few inexpensive parts was SO STEEP that I really felt gouged!

— Dennis Diagnosed why my A/​C wasn’t working. He even showed me pictures of the problem. Dennis also told me how old my unit is. He arrived on time, put booties on his feet and went about his work. He is thorough and courteous. Without me asking, Dennis took the time, in the rain, to write down the serial numbers so that I would know how old my unit is. Dennis is much more informative and helpful than the guy from bruni campisi whom came yesterday —

We had our SpacePak AC System installed by Sila about 3 years ago. It is one of the best things we’ve done for the house (besides redoing out entire kitchen) in any case both getting the SpacePak and redoing the kitchen has drastically improved our quality of life. It’s amazing how fast the system cools our 2500 sq ft house. There is a large filtered unit that sucks all of the humidity out of the air of the house and immediately you feel a difference. We keep our unit at around 78 °F when it is hot and the house feels awesome. I love how it dissipates the humidity and at night we can generally switch off the unit and just have ceiling fans on. As for SILA the company you couldn’t ask for a better more professional company. From the beginning their attention to detail and customer service has been absolutely the best. They did a bang up job installing. We haven’t had one problem in 3 years. Earlier in the summer when I panicked because the system wasn’t turning on (first time using this year) I called them in a panic and left a message late at night. Of course then the unit turned on as soon as I hung up so I left another message saying it was actually fine. They still called me back minutes later just to make sure everything was cool. These guys are friendly pros and I know you would be happy with them.

I had a Sila ductless system installed 3 years ago and it hasn’t cooled my house sufficiently. I thought perhaps we needed coolant or our air wasn’t circulating so I installed ceiling fans. When that didn’t help I called Sila and they sent an engineer to remeasure the house to make sure I had a unit powerful enough to cool the house. The manager called me back the same day and said my home was on the border of two sizes. Since I had called previously and it seems other remedies did not work they decided I needed a bigger unit. They apologized and said that their warranty guaranteed my satisfaction!!! I could not believe my ears! They will be here next week to install. I am so happy with Sila and their promise to all their customers to make things right!!!

Amazing service, called this morning and got a same day appointment. Mike showed up and was awesome, even put on booties to protect the floor, great customer service !!! Will recommend!!!

Mike just completed an AC tune-​up and did a great job. He arrived on time and was polite and courteous — he brought his own booties to not track dirt in the house which I thought was a nice touch. He did a thorough inspection and explained everything to me. There was no pressure or upselling. Highly recommended!

I tried Sila out after years of feeling ripped off and dissatisfied with the service of Bruni & Campisi. I made an appointment for a service of my air conditioning system on short notice with a narrow window of availability. I was given an appointment within my window and waited to see what would happen.
The following morning I received a call from Sila telling me that my technician would arrive within 15 minutes. Doug, the technician arrived exactly on time to perform the service.
Doug was the most thorough air conditioning technician who ever set foot in my house. He spent time asking me about my concerns and spent a lot of time going over the system. He pointed out a few issues and I think spent well over two hours at my home. The Bruni & Campisi guys were never here longer than a half hour.
My big problem was that the air flow from the upstairs unit was uneven and in my son’s room particularly weak. I had been complaining to B&C’s technicians about this for three years and even paid for a «repair».
Doug pulled the duct that was servicing this room and discovered that the valance was 80% closed. As a result only a paltry amount of heat and air was getting to the room. He corrected the problem in a minute and I believe the problem which baffled B&C was solved.
I had a little gripe at being charged $ 99 for him to diagnose that a valve vent on my unit needed to be replaced. But based on the overall cost and time spent I thought the service was outstanding for the price.
I would give 5 stars but I want to see how the system works for the rest of the heating system and during the summer.
Overall I was very satisfied with Doug and Sila. If this service was indicative of the usual work they do, they are top notch.

The technicians arrived exactly at our scheduled appointment time (even on a cold snowy morning) and were friendly, professional and thorough. We just moved in to our home 3 months ago and they answered all our of our questions about our boiler, hot water heater and chimney. Their maintenance check & chimney sealing ensures we are ready for this season. In addition they offered us great next steps on how to keep our home safe and warm for the future. Will definitely reach out to them again!

Mike was here today and did a stellar job. Gave us sound advice and was very upfront about future expectations of our system.
I would highly recommend Sila in the future.
–Evan

The Techs Arrived On Time! Very Courteous, Diagnosed Problem in Minutes, Price Was Good To Fix! Thanks Elliot, Would Recommend, Westchester Ny

I am thrilled with Sila and their service… their Tech (Dennis) was really on it with our project and took care everything, leaving the house in great sharp… we are so glad we pick Sila to take care of our AC units and heating needs…

I live in Greenwich, CT and only post positive reviews on Unilocal.Not today. In all of my experience with Sila, they are never (not once — over years, 2 properties and multiple visits) on time, nor do they bother to let you know. They are expensive and the customer service «manager,» Rich, is actually quite rude. So if you are trying them for the first time, brace yourself and try to clear your whole day — that «service window» is entirely fictional. They will show up when they show up. Just relax, get a great book out, don’t make any commitments for the day and everything will go just fine. If it doesn’t go just fine, forget about speaking to «customer service.» That too is a fictional concept at Sila.
I also feel dumb for not calling Northeast Radiant — they have been our plumbing and radiant heat vendor and they are seriously professional. I didn’t realize they do a/​c but they do. If you are looking for a/​c, call them or anyone other than Sila, that’s my best advice as a fellow Westchester resident.

I called Sila when we had an issue with our hot water heater.
In summary: After initial hick ups, the work was performed well. Chris, their office manager, went out of his way to help!
1. Setting up appointment– Initially, it was a little difficult to set up my appointment in November, after Thanksgiving– with the folks at the desk not returning calls, or Andreas not being able to touch base to see if they work on my model with their servicemen or manager. Eventually, I escalated. After speaking with Chris at their office, he sorted issues out and sent out a serviceman, Yan. He asked me to put in a good review on Unilocal,but I thought I’d wait until the issue was resolved.
2. Service call– Yan was on time for the appointment. I was surprised that after he worked on my unit for 30 mins, he still did not read the name of the manufacturer, and was using another name for the unit. Anyways, he was polite and courteous, even if he did not seem to know what he was doing.
3. Follow up– A few hours later, Sila sent out an office worker to my house to make a sort of «sales-​like» call. He introduced himself politely and said he would follow up. I think his name was Marcos. When he called a day later, he quoted me a very high number for the labor of the service ~$ 700. I knew that my part was under warranty, so only labor can be charged. However, the price quoted for labor so so high that I could put in a brand new system. I told him that I was very busy over the next month, and I would follow up, and to please not close my file with the hot water heater company. (Actually, I was leaving town for 1.5 months, and my home was unoccupied, and I did not want them to know.) However, he persisted in calling, and I told him to wait to order parts until Jan. I called the office 2−3x in Jan and left messages, but no one bothered to return calls. I thought may be it’s the weather? Who knows? It seemed like November all over again. When I finally got through to Andreas, he tried, for more than a week, to try to figure out my case. Apparently, he is the service manager. I told him that Marcos was very familiar with my case, and was my case worker– but apparently, he was away. Again, lost to follow up. Now, I called again after a week, and Andreas said that he is up to speed on my case and wanted to charge me for parts and labor. Again, I told him to please check around with Marcos– my parts are under warranty. Now, Andreas checked and quoted me a quote for labor that was $ 550 higher at $ 1250 @ $ 300/​hr for labor.
I spoke to Rinnai and to exchange out my parts is less than 2 hours. I’m not sure why Sila wants to charge me 2+ times the labor. Anyways, I will follow up with Andreas and also call around other HVAC companies. After speaking to Chris, work was completed by Sila.

always on time, courteous and knowledgeable.

Sila gets my ultimate compliment: I have recommended them to several friends and neighbors, who have gone on to use them.
I had Sila install a high velocity central a/​c system in my 1920s-​vintage home and I could not be happier. Not only was their quote the best of several I received from other a/​c contractors, but they were the most impressive.
The estimator was a true pro and the installers were great. They put in long days to make sure that our system would be up and running in time for the summer heat wave… and exceeded all expectations!
The best. Hire them.

Just moved out from California to NYC, so I know very little about the gas/​steam heating system in my house. Eric from Sila came out today and not only fixed my problem quickly but gave me a much needed over view of how the system works so that I can feel confident at pinpointing any problem in the future. It seems that they also have an array of cooling systems as well so I will definately be going to thm for that in the future. Well done Sila!