2ND Time Around

The store called and issued my a credit for the stained blouse, I think after seeing my review. Thank you.

This used to be a fun place to shop and consign as they had fresh, nice quality, interesting stuff that was well organized and in good shape, but they’ve changed their consigning policy and now only accept high end bougie labels like Lilly Pulitzer and Tory Burch. You can’t even find or sell perfectly nice and functional J. Crew or BR wardrobe standards, nevermind any of the cute, unique pieces they used to curate. It’s now just a place where basics can get their bland uniforms. Boo.

In it’s new location STA feels like a high end boutique. Even prior to the recent move it was my preferred consignment store because it was organized well and, most importantly, there was an absence of that gross musty smell that is present at many stores of gently used items. This place not only looks nicer, smells nicer, and has nicer things than the other consignment shops but the staff are friendly and helpful which makes the experience even better.
The prices here are higher, indeed, but do as my friend Lesley M. says and hit them up during a sale when prices are reduced significantly. Even with the higher prices I would much rather come here than other consignment stores that are less clean and require a lot more digging to find quality pieces. Sure, sometimes I walk out with nothing, but days like today I scored a Splendid tank top perfect for summer and a J. Crew pencil skirt that will transition well from work hours to happy hours for $ 16! I had a credit from clothes I consigned last time and they gave me an additional 10% off on top of that.
Since the move they’ve become even more selective with what they’re taking and reselling. All of my Banana Republic pieces got rejected today as they no longer will resell that brand (with the exception of one black and white checkered blazer). Expect brands like J. Crew, Talbots, Lilly Pulitzer, Vineyard Vines, Michael Stars, Gucci, JBrand jeans, Kate Spade, Michael Kors, Cole Haan, David Yurman jewelry, etc. Two levels, with the bottom level being last season stuff on major sale but I didn’t find much down there that I wanted with the exception of a too small cashmere sweater.

This is a top of line consignment store and not a bargain basement thrift store.
I have found some really unique items for more than half of the retail prices.
It’s an opportunity to get some fabulous designer items for less than retail.
For example, I have purchased ‘Equipment’ silk blouses at full retail ($ 208) and I just found 2 there for approx $ 65-​$ 75 each in perfect condition. To me that is an absolute bargain!
I also found a Marimekko tote bag (priced at $ 19) and the best part is, not the price, but it so darn cute and I know I won’t run into another person with it any time soon!
Then there was an Orly Kiely bag, gone before I can even look at it. There is something here at all price points.
You have to appreciate the designers they carry and if you don’t recognize them then it’s meaningless to you regardless what it is priced at .
The girls here are super friendly and great! They won’t tell you it looks good to make the sale because they are not pushing the commission. Go check out Nordstroms…
Less is more ladies– I personally don’t want a closet full inexpensive clothes.
Look like a million bucks & only pay a fraction of the cost. But then again if you can’t appreciate it, it really doesn’t matter what anyone says.
It is definitely worth checking out the new store.

My review is from the customer standpoint.
I recommend the only times to go to STA is during their Black Friday and Day After Christmas sales when the whole store is 50% off!
On Black Friday, I purchased two never worn Italian wool J. Crew dress coats for $ 50 a piece. Retail, these coats costs normally $ 350.00 each and sell out before they go on sale.
I agree with the other reviewers that their prices are high for consignment. To get the best deals, I suggest you sign up for their e-​mail notifications. STA will send an e-​mail when a good sale is going on in the store.
I would still not purchase their stuff at original consignment prices.
The young cashier there is very upbeat and warm.

The prices are CRAZY high for used clothing. I don’t care who the designer is, if it looks like it’s at least 10 years old, then there’s NO WAY you can charge what this store is charging for this stuff. If you’re looking for a deal, this is NOT the place. I literally laughed out loud looking at the tags.

I love to shop consignment, and I’ve been to many of the consignment shops in CT… never have I seen such outrageous prices. To me the whole point of shopping at a consignment shop is to get a bargain… some of the used items here are priced higher than I’ve seen the same items new. I went in when it first opened, and I returned a while later to see if they’d gotten any better, but they didn’t, so I won’t be shopping here again.

I’ve been here several times and have just given up. It’s so strange as I’ve been to STA in Boston and in Fairfield County and it’s a completely different vibe. The prices are ridiculous for consignment, and when they get to their sales, what’s left is overpriced even with the discount.
Not sure how their franchises work, but they should look to the Fairfield County store for a better sales strategy. I’ve consigned there but I just don’t think they get enough traffic to make it worth it for me. I’ll stick to my fave consignments stores since they get way more business and have a better sell-​through rate.
Too bad as it’s a great location, and West Hartford could use a good consignment place. I cannot imagine how they stay in business since their rent must be high and they are always practically empty when I’ve been there.
Some changes would be great.

I wish there was an option to give this place no stars. I dropped off my items for consignment and was told after I signed the agreement that the store keeps items that it doesn’t put on the floor an donates them. This is contrary to what most consignment stores do. Then, I was told that I would get an inventory list within a week of dropping my items off. Well, one month later, still no inventory, I went back and was told that my items still had not been reviewed. I promptly took then back. The only nice thing that I can say is that the employee was very polite about it an apologized for the delay.

I just dropped of jewelry and I’m really nervous about it. The girl working looked like she had no idea what she was doing, I had to keep asking questions because she didn’t give me any information about how it worked. She even asked me how I should price my jewelry because she didn’t know.
I gave them nice jewelry and I’m considering asking for a back because I’m worried the cashier screwed it up :(hoping for the best and that they’re honest but we’ll see. Word of advice: make sure you’re comfortable with and can count on the person looking at your stuff. If they don’t seem well informed, don’t give them your stuff.

Rude staff and cant even call this place a consignment store. They well jcrew and banana republic clothes for 60dollars and up. You can totally buy new jcrew on sale cheaper at the mall. They have few designer pieces but super grandma style or they are damaged. The whole store is on «sale» but crazy overpriced for something rediculous. New hermes scarf at the hermes store is $ 410 but they sell it for 390 at this consignment store. WHAT KIND OF CONSIGNMENT is that? When i confronted her she said“oh the seller must have wrote that”…uh so you guys basically dont do your research? Once saw this knockoff hermes being sold at the store. Dont trust anything being sold at this store. Probably not genuine stuff. Totally predict this place to be out of here in a year or two. Just visit goodwill in a year theyll have everything theis store has.soon.

Terrible customer service. I dropped off clothes on Sunday; the clerk said that they would sort through them and call us back by Monday. By today (Wednesday), we had not gotten a call back so we called them instead… after a lot of fighting, they finally found the clothes we had dropped off and threatened to give them away to a thrift store if we didn’t pick up the clothes today.
The clothes are terribly overpriced anyway, you can find JCrew clothes cheaper at an actual JCrew store during a sale then you’ll find here. But seriously, who pays $ 80 for secondhand jeans?

For a consignment shop, the prices are a bit high — even with the discount tags. With that said, I don’t mind paying a little bit more if I can find pants that are stylish, in good condition, and actually fit me right.
The store is set up nice. Definitely does not have a thrift store/​Savers feel to it.
Employees were helpful and friendly.