Butler Equipment

West Hartford, Vereinigte Staaten

3.3

Jetzt geöffnet

11 Bewertungen

Akzeptiert Kreditkarten

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Telefon:
+1 860-233-5439
Webseite:
www.butlerequip.com
Adresse:
631 New Park Ave, West Hartford, CT, 06110
Umliegende Haltestellen öffentlicher Verkehrsmittel
190 mElmwood Station
1.3 kmFlatbush Station
2.1 kmNewington Junction Station
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Kreditkarten akzeptiert
Ja
Rollstuhlgerecht
Ja

Heute

Heute 08:00 – 17:00
Jetzt geöffnet
Ortszeit (West Hartford) 08:22 Mittwoch, 11. Juni 2025

Geschäftszeiten

Montag 08:00 – 17:00
Dienstag 08:00 – 17:00
Mittwoch 08:00 – 17:00
Donnerstag 08:00 – 17:00
Freitag 08:00 – 17:00
Samstag 08:00 – 13:00
Sonntag –

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11 Bewertungen zu Butler Equipment

Keine Registrierung erforderlich
Rating des Ortes: 4
Newington, CT
I recently purchased a new Ariens Snowblower. The purchase was not a normal smooth transaction as they had some odd phone issues and could not print a receipt, However, they did resolve this. Shortly after, a plastic knob on the snowblower was loose. I called Service and spoke with Anthony. This was when I learned the value of Butler. The service manager Anthony was outstanding. He phoned each day to check on the machine. He sent people to my house to check on it. Service has been phenomenal. I could not be more pleased with my choice of Butler. I highly recommend Butler as I am confident that they will stand behind the products they sell. If you are purchasing a higher end machine, Butler is a solid choice for confidence after the sale.
Rating des Ortes: 5
Hartford, CT
Butler was very helpful to me in getting my small mower working again … they serve the big guys like contractors who use huge Terex machines … to the weekend yard guy like me … it is a hassle if your mower breaks … luckily I found Butler and they fixed my mower right!
Rating des Ortes: 5
Wethersfield, CT
Recently broke a chain drive on a very expensive lawn mower. I’m mechanical inclined, but was sure I was out of my league here.
With a $ 2 part and direction from a gentleman at the parts counter, I made the fix. A bit more to this saga, but I would only be embarrassing myself.
Great customer service Butler !!!
Rating des Ortes: 5
West Hartford, CT
This place has slowly improved to a situation of exceptional service. I will confidently recommend it to my landscaping customers and my colleagues going forward. The responsiveness and mindset of the customer service staff has noticeable improved. Management seems to have chosen to proceed in a profitable direction by listening to customer feeback, expanding their range of arborist and mowing equipment and hiring a new sales and marketing manager.
Rating des Ortes: 2
West Hartford, CT
I have bought a mower, trimmer, leaf blower, and hedge trimmer. All good equipment. They are the only store in the area of its kind and they most likely realize this because their customer service sucks.
Rating des Ortes: 2
West Hartford, CT
I dropped off a snowblower Dec 26th and didn’t get it back until Feb 7th, as it took all that time to get my replacement carborater in stock. The next day I go to use it at the beginning of that insane storm and it died in 5 minutes. Took it to Sears where the warranty is still good and in 4 days I had it back working after they adjusted the carborater that Butler just installed. I will NEVER go back to Butler again.
Rating des Ortes: 5
West Hartford, CT
I have bought multiple pieces of residential equipment from them over the years. Their prices are the same as the big box stores, and you get the benefit of dealing with someone who actually knows about the products that they are selling.
I am writing this durring Hurricane Sandy because I am so thankful of how helpful they were today. My generator broke down yesterday and I thought I was going to have to ride out the hurricane without it. I brought them the generator and they did not have the parts in stock to fix it. They were able to locate the parts last minute and get it fixed right before the storm hit. If I am not being completely clear, they stayed open late in a hurricane to make sure I had my generator for the storm. That type of service is hard to find these days and they now have a customer for life.
Rating des Ortes: 3
West Hartford, CT
As a follow-​up to my last review, I did not even need the part. As I was changing the part, I saw the problem: It turns out I had to brush clean a couple of tabs that were not retracting. So now I have a custom ordered part. I was not expecting Butler to take the part back. However the service rep did after I explained the issue and he realized what had happened. So a little better service the second time. I suggest next time do a quick google search to become familiar with the issue before going in for service.
Rating des Ortes: 2
West Hartford, CT
Customer service has been unfriendly and unattentive. Can’t fix any mowers other than the ones they stock. Find another place to have you’re repairs done.
Rating des Ortes: 2
West Hartford, CT
I have been bringing my lawn mower (s) to Butler for almost 20 years and over the past several my snow blower as well. I generally have been pleased with them, however recently the customer service aspect has really gone down. I brought my snowblower in for repair on 12/​27, and it was finished 3 weeks and 3 storms later! Further, when I called I was told, «you really shouldn’t get your snowblower serviced during the winter»! It was in for a repair. What really bothers me the most is hearing, you should really have a Toro or Husquevana (which they sell) rather then the MTD which I bought at Home Depot 12 years ago! Why, cause they don’t stock MTD parts! Seriously considering going somewhere else this spring. Unfortunately they’re the only game in town.
Rating des Ortes: 1
North Truro, MA
I have had nothing but trouble with this repair business. I have brought three items in for repair, all three had problems afterward. They gave away TWO of my things to other customers. My snow blower has been in twice and still not working correctly. They do not seem to care. The service guy just wanted to argue with me.