Car Craft

Stay away from this business! I took my car here in late January on a friend’s recommendation. All I needed were brake pads and rotors (or so I thought). Within a week, I started hearing a grinding noise when braking and brought the car back. They didn’t have time to look at it, but the owner drove it and assured me it was safe to drive to NYC in February.
The longer I drove, the worse it got. I asked to bring it back in after work (4:00 p.m.) or on a weekend, but they wouldn’t accommodate me and I couldn’t take time off work. I continued to drive it since I was assured it was safe (and I figured it was just either loose pads or something caught in the wheel).
Fast forward to April, and I was getting more concerned because the steering wheel was starting to vibrate and the car seemed to be pulling to one side. I had a day off from work, so I brought it in today (4÷18÷14) They simply replaced the new pads and rotors (since they were under warranty). The mechanic drove it and said there was just some «tire noise.» As I drove away, I should have turned right around because, every time I hit a bump, something sounded like it was rattling.
Just now, my son called to say that something was seriously wrong with the car and it was now un-​drivable. I’ll have it towed to a Honda dealership tomorrow. I know nothing about cars, but a quick Google search has me pretty convinced that it’s a failed ball joint. Considering the serious risk of having one of these fail at high speeds, I’m VERY upset to know that the guys at Car Craft didn’t recognize this and told me I was safe to drive the car.
So, in my opinion, this business should be avoided, not only because they clearly don’t know cars and don’t perform routine safety checks, but also because they were not the least bit flexible in accommodating my schedule to check on work they performed.