Cellular Sales, Verizon Wireless Authorized Retailer

Imposter. This is not an official Verizon store. They tried to charge us a 40 activation fee which is total BS. Stories kept changing, they are a very deceptive business posing an a official Verizon store. Avoid this business and drive the 15 min to the actual Verizon store on new Britain ave.

It is unfortunate that I did not see these reviews before conducting business with Cellular Sales of CT in West Hartford. It would have saved me time and money, as I was charged fees that I am actively contesting. I felt that the Sales Representative, even when directly asked, was untruthful and misleading when he failed to disclose all charges/​fees for services and equipment. I would not recommend Cellular Sales of CT in West Hartford.

Keep the Sales name in their business in mind at all times! Over past 6 months have had two experiences with Cameron & Tim that cause me to say «Stay away!». I had a family plan with myself & two teens — all purchasd through Cellular Sales. My daughters phone «died» after 19 months into a 2 yr plan (not dropped, etc, just would keep rebooting & saying DROID DROID DROID…) and we went in a year or so ago to get a new one. At the time, my son’s phone was fine, so the rep said «we can use his line for the upgrade». OK to me! So she has an iPhone & we’re on our way. This April, we want to upgrade his phone but he now would have to wait another 5 months so Cameron says ‘you could buy the Sony phone for $ 600+ or I could add another line and its $ 150′. I ask more questions & mention my wife on ATT is out of contract to which he says «perfect! you can do this until Sept when you have another upgrade, move her over to this line and you’re all set». I ask «can she keep her phone # as well» & he says «yes!». So here we are in Sept… go in to move my wife’s failing Iphone5 over & specifically ask about using our extra 4^th line. I have no idea what they are doing on the keyboard, they’re in sales mode making small talk, etc. & saying — «this is a good deal, you can go on this new plan where you pay $ 27 for the phone, but get a $ 25 line credit so instead of paying upfront, you’re paying $ 2 a month for 2 years… etc.» We agree & get the phone with the «included» case & new «glass» screen protected which adds up to $ 140…I’m a little annoyed that «included» meant we paid for the case & shield, but think «hey, they put it on, etc.» so just go with it at his point.
I get home & over next few days get a variety of «deal» texts from Verizon… one of which says «thanks for adding a new line» which concerns me. I login to my account & realize we now have 5 lines (vs the 4 I expected). I call Tim who answers (but is clearly on his day off, but that’s the «service» they setup when they give you their name & cell) who says «text me & I’ll look into it tomorrow». Next day he texts back that I could remove my daughters line but not the original extra line (I’m not telling my daughter that I’m changing her phone #…). I keep asking via text & call him, but never talk live. This continues until today when I say — «this is not what I wanted & I’m coming in». I now have to go back to the store & the immediate comment is «hey — you never told me you didn’t want an extra line» (we only chatted there for almost 90 minutes while they setup the phone, copied the old phone data over, activated the acct, put the case & shield on, etc and I several times said there were 4 in our family as I know he has a 5 year old child, etc)…something should have clicked in his mind in addition to my initial request, but he was in Sales mode.
So I say, «what options do I have?»…& he says… well you setup that new line on Verizon Edge which has a payment plan attached to that line which can’t be moved. I said, well I was told otherwise & he says «not by me, by Cameron perhaps who sold you that other phone so its not my problem» (Another Customer Service opportunity in all of this — don’t you represent Cellular Sales and Verizon as a team?). He says «So you can’t really do anything except cancel one of your existing lines.» I’m very frustrated now so say «or I can return the phone (I’m in my 14 day return policy period)» which he says «yes, that is an option». So i’m now very annoyed & thinking I’m returning this so this sales guy won’t get any commission on this — which I do & then I see I“m getting a $ 35 credit. so I say «help me understand this… I paid $ 140 & I return it & get a $ 35 credit?» He says «let me walk you through this»…slowly…like I’m someone who doesn’t get it… basically, they charge a $ 35 restocking fee, won’t credit the $ 29 screen protector because its used, won’t rebate the tax & say there’s a smudge on the phone «are you sure it was in the case the whole time». To which I say — «in 5 days? Yes & on a case you put on with a screen protector you installed?» well… sorry…“it is not in perfect condition.“
I now have Matt the managers name & will go to the regional manager as this is embarassing & shoddy. STAY AWAY FROM THIS STORE!

Bringing customer experiences to life!!! I went to this location with the intent of just upgrading my phone and left with so much more. They were able to meet my every need and also cut my bill considerably. These guys know there stuff!!, The level of customer service that I experienced was exemplary and the best I have ever experienced. Every rep in the store assisted me in some type of way and was extremely professional. I will definitely be returning to this store for all my Verizon needs.

The combination of incompetence, rudeness and poor customer service was truly staggering. I went to purchase a pair of iPhone 6s and start a new plan. Filling out all the paperwork and signing the appropriate contract took about three hours. I discovered later that they had not done what they said they had, but instead had signed me up for two completely separate plans, one at a wrong address that I did not provide, and they bundled in the insurance that I specifically stated I did not want several times during the purchase process (on both the plan I had purchased and the second plan I never asked for). Upon return to the store, the manager (George) was incredibly unhelpful and rude. I worked matters out (over another hour and a half) on the phone with Verizon’s support while I was at the store, and they spoke to him twice to ask why he could not apply the refunds that were due to us from the second plan, which he continued to refuse to do. Ultimately their phone support worked out the problem. They told me that he should have been able to apply the credits and they did not know why he was saying he couldn’t. Avoid this store and go to a real Verizon store, not an «authorized retailer» who won’t take responsibility for their own errors.

I just went in to buy an iPhone 6, and after making an agreement on the plan, the salesman refused to sell it to me without a $ 10/​month insurance plan. When I said I didnt need insurance because I had it already through another company, he said that was idiotic! He became visibly annoyed with me and told me how stupid I was being multiple times.

Went in there to pay my bill on a Sunday. And was told they’d be with me in a few minutes. 20 minutes later the guys still taking his sweet time gabbing with other customers about god knows what. So this makes me late for work and still without cell service for another day. I pay cash only. The next day I go back and when I specify that I’ll be paying cash the woman says that her cash system is down and they can only accept charge cards. System? It’s cash. I give it to you. That’s the system. Place is useless.