Fleet Feet Sports

I have recently been diagnosed with a neuroma in my right foot. So I went to Fleet Feet to see what they could recommend. Amy was a great help to my friend and I. She asked me a few questions and asked me to walk (i am not a runner). She said my ankles turn a little when walking so I need more support. So she brought out 4 pairs of shoes (after asking my colors) and I instantly fell in love with the asics that I have had good luck with before. She told me to go with my gut feeling as one pair was okay but they didn’t quite feel right. This time she added a insert to help my neuroma and after 1 week I feel such a difference! It was just what I needed. I then asked her about when I work out. She then brought out an adidas cross trainer which felt like a slipper on my foot. I love both the pairs that I bought. I know they are quality and paid for that. I was glad for the knowledgeable help and will be back!

Im a new runner and from the online reviews this was the place to go to get fitted for my first good pair of shoes. I spent time in both the main store and the women’s annex and found the service to be supreme in both locations.
For the shoes, he asked lots of questions to understand my specific needs (bad knees, stability concerns, run/​walk, how long running, how often I run and for how long, anything I’m training for). Then he put me on the treadmill where they film you running to see if you are neutral or need any type of correction. After that he started bringing out shoes. He encouraged me to jog around the store, on the treadmill, or even outside if I wanted to get a feel for the shoes. We slowly narrowed it down to 2 pairs (I think I tried on around 10 or so total) and then put one of each of the last two on. There was no question which pair was the winner.
After paying for the shoes I headed into the Women’s annex to get fitted for a sports bra. First thing I noticed was a very new, popular pair of nike running tights that are sold out most everywhere (my brother ordered a pair from Europe for my SIL for christmas because he couldn’t get his hands on them). After I let the sales clerk know what I was looking for I think we tried about 20 different bras. I’m on the larger size (38DDD/​40E) and still they had numerous options for me to try on. With each one we looked, talked about what I liked and what I didn’t and then she found me more to try on. In the end I found two that fit beautifully and are much more supportive than the ones I get at Target. And one actually was quite flattering and will be great for errands to gym days.
Because they had so many good options for bras in larger sizes I asked her about compression socks or calf sleeves for larger girls. She walked me back over the main store (with the bras I’d had yet to buy) and measured me and then we started looking for good options. When she found the ones she thought would work she pulled them out of the packaging so I could try them on, and in fact they did fit! I’ve tried about 4 different kinds so far and its the first time I found a pair that works for me. I’m thrilled!
All in all was a great experience shopping and I highly recommend and will definitely be back.

I first popped into Fleet Feet when my ‘go to’ running shoes were staring not to work for me anymore. I moved from the desert and blamed everything else first – humidity, temperature, old age – before finally realizing that the equation that I had come to rely on simply didn’t add up. The staff simply couldn’t be better. My salesperson discussed my current shoes, my running needs, my foot, and my form and presented me with several suggestions. In the end, I was fit with the most amazing little shoe that I would NEVER have considered on my own. And we are having the best love affair, this shoe and I. I no longer feel old – and that’s something. :)
Subsequently, I have accompanied my husband to the store for a fitting and a new shoe love and then my teenaged son (who is a really tough fit and an even more reluctant runner – he loves his shoes). My experience was amazing, friendly, efficient and price appropriate each time.
I recently decided to turn my shoe affair into a marriage which meant that I needed a second pair of the same shoe in a different color so that I could alternate pairs. I noticed that the shoe came in several different colors online, so I dropped a quick email to the store to see if something might have come in since my last visit. My email was promptly answered with the news that, while they didn’t have the shoe I was seeking in the store, they would be happy to order it and then deliver it to my home if I couldn’t make it in (I live a couple of blocks away, I can’t say that this is a service they would offer to someone outside of a ¼ mile radius). The price point was EXACTLY the same as the big national online money grabbers and I got to keep my money local and in the pockets of people who serve my community with a stellar attitude and a passion for what they do. LOVE THIS PLACE.

I have been buying my running shoes at Fleet Feet for many years. Great service and very knowledgeable staff.

This place is fantastic. The person who helped me was SO patient and let me try on like every possible shoe. A month or so later, I am still in love with my purchase.

Where do I begin? Customer service is stellar! Selection is on the smaller side but you will always find something. And the classes are a blast!
The staff is passionate, knowledgeable and very friendly. We have gone in with below average knowledge of running gear, form, etc and always walk out of this place with a new tip on how to enhance our running experience. If you come for a fitting, I would suggest during the week as it is always packed with fleet feet addicts (you’ll be one soon too). I was wearing a smaller size than what I should have and my running life is completely different… meaning, I enjoy it a tad more than before which isn’t a whole lot.
Check out their website for classes, fun tips and other fun stuff. I participated in the stores 5k class one summer and had a blast. I would definitely consider doing it again. Oh, and you get cool fleet feet swag when you complete so many classes. Great way to meet other people in the area who want to start running or already running religiously.

Great customer service. I was greeted immediately despite the store being quite busy. I came here for new running shoes because I read on-​line about their fitting process that includes a «gait analysis» amongst other things and was not disappointed. I was helped by Jason who was very attentive and knowledgable. Great overall experience. Very satisfied with my purchase. Would highly recommend to anyone that runs, not just marathoners.

I felt a bit intimidated to go to a running store as I’m very overweight, but I couldn’t have been more wrong. The customer service here is absolutely amazing. It was very busy on a Saturday but I received quick service after signing in and looking around the store for only a few minutes. The person who talked with me started off by measuring my feet and observing the alignment of my ankles as I walked. It turns out I was wearing an entire shoe size too big! She then had me walk on a treadmill (optional, you definitely don’t have to do anything you aren’t comfortable with) and took a short 10 second video of it to analyze as well. After this, she picked out a pair of shoes for me to try on. At first they felt a little weird to me since they provided significant support for the arches in my feet. She then brought out 2 other pairs for me to try, and let me walk around for a bit to see which one felt most comfortable. I found that the first and third pairs ended up feeling great after trying them out for a bit, and the person helping me also told me that my ankles seemed a lot straighter when walking with those pairs.
Overall it was a really great experience, I was treated just as any other customer of any fitness level and my initial fears were completely unfounded. I’m so glad that I went since my feet feel so much better when walking outside. I cannot recommend this store enough, and have already recommended it to several of my friends and family!

The customer service here is really above and beyond anywhere else I have gone. The employees at Fleet Feet are really welcoming and want to make sure that they get the best shoe possible. To do this, they watch you walk (to see how your foot turns when you walk), they fit you in a few different shoes, and they watch you run on a treadmill to make sure the shoes they selected for you are working as they expected. They do everything possible here to make sure you are happy! I am now on my 2^nd pair of shoes from Fleet Feet and could not be happier! I also had a great conversation with the sales girl about ways to speed up my 5k time — so nice of her!

I loved Fleet Feet Sports! Coming here to get fitted for running sneakers has been the best decision I have ever made. The employees were extremely knowledgeable and helpful, making sure to fit me to the exact perfect shoe.
I would definitely recommend this place for anyone interested in running, fitness or comfort.

Came to this store because it was a sponsor/​vendor for the NU Hartford Marathon, which my boyfriend will be running tomorrow. He needed a hat for the race since rain was in the forecast. The store itself was very small compared to what I was accustomed to in the West Coast. It’s clean, staff is friendly & helpful. They have a small selection of the newest styles of clothing & shoes especially geared to runners & tri-​athletes, but any fitness level could shop here. My boyfriend & I both checked in on Unilocal & received a «20% Off Purchase» coupon but upon purchase was told it was expired (was only valid Nov-​Dec 2012), but they honored it anyways. That was really nice!
Would come again… prices are very reasonable!

I came back to this place, because this was in my neighborhood, and I finally decided to ditch the olé running on a track to run on streets. Hey when in Rome…
*300 Spartans yell in unison as I raise my sword*
*suddenly a Persian shoots an arrow at me Achilles heal*
Ouch!
There was a staff at this place who helped to revive the state of my feet. I normally have not a clue to what a good or proper shoe for my type of feet. Caitlin, the staff member at Fleet Sports was here to save my Achilles heel.
Caitlin was a sweetheart.
She measured my foot, made me run on a treadmill and walk back and forth to check out what my stride and form was for a shoe. When she made me do the «model runway walk» assessment, she crouched down, like a golfer would eyeing the angle of how the golf ball may go into the golf hole. She even encouraged me to walk outside of the store to see how the shoes felt feel, before purchasing them. Caitlin was very knowledgeable. I had to ask if this place only employed podiatrists, or athletic trainers because of the vast amount of knowledge and assessments they make a customer go through. I loved it! I left this place comfortable, as well as enlightened. I learned to put my Foot in my Mouth!
*In a Mr. Belding from the show «Saved by the Bell» laugh*
At the end, I left the store seeing victory over Dee Feet (said in Patua or just plain ol’ American).
*spartans raising sword to me as rose petals are thrown on my cape, phalanx shield and sword*

I’ve visited Fleet Feet a few times now and yes, I am a fan! I’ve recently begun training for my first half marathon after several surgeries on my feet (annoying).
Each time I’ve visited, the sales associates are very knowledgeable, they don’t push products on you, and they assess your running form and give you recommendations based on that. I have enjoyed talking with the sales people about their own personal running.
The store is clean, organized, and not overwhelming. Everything is laid out in a well conceptualized format. Parking is hit or miss as the store is nearing West Hartford Center, but there are spots right out front for customers of the store.

Michael was a great help to myself and my mother on Saturday afternoon. I learned that my feet are not 8 ½ as previously thought, but 7 ½! Crazy. He fitted our feet and really talked to us to see what we needed sneakers for and what our preferences were. My mother and I both found multiple pairs that were comfortable and exactly what we needed. I wore my new sneakers for the first time today when I moved my business office (my FitBit told me I walked 5 miles in the course of the work day) and now, at the end of the day, my feet aren’t throbbing or painful. The prices were fair and the service was great. I will be buying my sneakers here from now on.

In the age of technology and 24 hour on line shopping — there are still some things that I would rather try on at a brick and motor store.
Take running — which I love almost above all things. When it comes down to it, running is a pretty low tech sport. You can pretty much throw on some clothes and head out the door for a run any given day no matter what the weather. The one thing that I won’t mess with and won’t skimp on, which I have learned through much trial and error is my foot wear and that is why I love this store.
From the first time I entered the store wearing shoes that were «cute» but not functional at all to my most recent shopping experience, I always know that I am going to be assisted by a smiling and more likely then not a knowledgeable sales associate, whom I know shares the same passion I do and will make sure that I leave in shoes that might not be «cute» but will make sure that I am able to keep pounding the pavement.
Within the past year Fleet Feet Sports has also expanded their location allowing them to showcase a larger variety of footwear, clothing and accessories catering to runners and tri athletes of all levels. This is both a blessing and a curse for my wallet.
Additionally — in the summer the store hosts weekly Thursday night track workouts, various training groups throughout the year, and weekly runs of varying distances.
Great place and great staff that I (and my wallet) know well.

Fleet Feet is my favorite place buy running shoes. If you’re looking for $ 30 shoes you are better off at Target or somewhere else. If you want quality running shoes and knowledgeable staff you come here. I am a big fan of the community events Fleet Feet put on such as their Wed and Thursday free runs and runs on the weekend. This is what I think sets Fleet Feet apart.
Thank you Fleet Feet for creating a community of runners. I think that’s really important and all the weekday and weekend runs you do really help accomplish that.