XFINITY Store by Comcast

Being East of the River, I was spolied with the Bolton office and the quick service. Then that closed and it was off to Bloomfield which was not pleassnt by any means. They say that the third time is the charm and today I hit the West Hartford location and must say they «got it right». Easy check in and moments later greeted by a service rep who handled my matter in a few qusick minutes. I have since been back several times and experinced the same great service!

Eh, if you HAVE to go to a cable store, might as well be here. There are some pretty nice seating areas, and the displays are arranged nicely– definitely a huge improvement over some of the old Comcast locations.
However, it’s still them, under a shinier exterior– when you first enter you stand in line to «check in» (you have to wait to tell the person standing there why you are checking in, even if they then just direct you to check yourself in; they are trying for self-​service but not quite there). This hostess station is close enough to the front door that the line starts to awkwardly bend around or go out the door when it gets too long. If you are returning equipment, it’s briefly checked there and then you are given a sticker so that the official equipment checking people (I guess?) can come accept it. I’ve done this twice so far, and once it was about a ten minute wait, and fairly tolerable. The other time it was horrendously long, probably because it was busier– it seemed odd to have to wait that long to return equipment, especially after having already met with someone and had them look over the equipment.
Overall, why I think the hostess station they have added has its benefits, there is still some operational efficiency to be had here.

Pretty good situation if you accept the notion that you’d rather go there then have them come to you. Service was pretty quick and responsive to what I needed. The happy surprise that they responded to my grumbling about perpetual slow internet despite paying for blast with a sincere desire to send a tech the next day within an hour window at a convenient time. I also had some confidence I wasn’t going to get charged if they decided the visit wasn’t required.
The service appointment was confirmed 3x, 2x by the tech and once an automated call. The tech arrived on time and was upbeat, well intentioned, generally helpful and went beyond by showing me how the Internet servers off their backbone can be a big part of the dreaded lag.
All in all a pretty good interection.

Waste of time, I walked in looking to get service. No one could help. Then they took my phone number telling me it was going to be a long wait and never called me back. You lost our interest for good

The physical space itself is fantastic – plenty of parking, large interior, movie playing in the waiting area. Service itself is also not half bad… After you’ve been annoyed out of your mind with the wait.
You walk in and there’s a station with a person greeting you, as well as an iPad to check-​in. You put down your name, as well as the reason of why you’re there. It seems a little silly to me that there is a person manning the self-​service check-​in station. You sit down in the waiting area, where there’s a movie playing as well as multiple screens that shows the queue of the names of the people waiting, including where you are in the queue.
I went it today at around 5:30 PM to start service for my new apartment. When I first got in, I was the tenth person in line, with only one rep helping customers. I was told that the wait time would be 30 minutes. About 10 minutes into the wait, there were finally two more reps to help with the customers.
After the long wait, the customers (including myself) were obviously annoyed. The service was a toss-​up – from an unhelpful, clearly disinterested and annoyed greeter at the check-​in station, to the rep that was helping who was as friendly as could be and didn’t take the customers’ annoyance personally.
In theory this is a good set-​up – actual human interaction for cable and internet service, instead of calling into some 1 – 800 line. Unfortunately, due to staffing issues, it didn’t go as seamlessly as it should have.

Nothing but hassles with Comcast, as usual.
I had to drive over 30 miles to a service center, because they closed the one near me. Then, a couple of days later, when I needed to call the store back and speak with the manager I spoke with before, I find out Comcast refuses to give out the phone number to the individual service centers!!! Or, even connect you!!!
Are you kidding me??? So, if I want to talk to the same person I spoke with before, who supposedly was a store manager, I have to drive 40 minutes back to the location!!! This is complete BS!!!
Only Comcast could screw up customer service in such a stupid, fundamental way. I can’t call my local Comcast service office, but I can reach India through their 800 number anytime I want. Great, Comcast. Thanks again for nothing!!!

Rude, rude, rude. Imagine, Just imagine getting a nice person at Comcast. That would be a surprise for everyone. Unfortunately this is typical Comcast customer service crap crap crap and more crap. It’s not like it was busy, I was the only person in the store yet she had to bring the attitude and makes you feel like you just want to leave unfortunately you’re stuck because you have to return the equipment.
Man do I hate this company.

Huge space, very new comfortable surroundings. Wait time for me was about 10 minutes to change out a box and minor changes. Parking is kind of tight, extra spaces in the back of building. Big screen TVS with different shows running. Comfortable seats and convenient pay stations on your accounts. Only drawback I think to the place are the older generations who are much more used to hands on customer service, so that does account for the longer lines. Another problem was I didn’t know they opened this new place up after traveling to Bloomfield and finding out they closed that office. A card in the mail could have saved me a long trip. Looks good so far.