Enterprise Rent-A-Car

I have used this location on 4 occasions and was pleased with the service each time. I reserved on line and the cars were ready and very nice. This last visit we got an upgrade to a brand new Jeep with the Sirius radio still active. The counter guys are friendly and professional. One suggestion — more counter staff. Each visit I had to wait a bit for service, it is a process doing the paperwork, an only one or two people working the counter, people get backed up. I’m happy and will continue to use them.

Was hesitant to use given the reviews here, but took a chance. Very professional, very friendly, overall a great experience. There was no requirement to be a ‘local’, as I am not, so that’s not an issue you should be concerned with.

Hi Marie
Glad to hear you did well there but as I mentioned they only rent to local residents. You had a local license so they rented to you. I am a business traveler so of course I don’t have a Connecticut license let alone one from West Haven. I rent Enterprise all over the USA these folks are nuts! I wrote them and their regional Vice President Mr Eric Stone stated that there was no way for them to know I was coming even though I had a confirmed reservation !! How do you explain that level of stupid? Enterprise rental car, good… West Haven Enterprise, BAD!!! They suck, what more can I say…

Speaking to the previous review about the proof of local residence, I’ve personally never had this experience. I do live in West Haven and have never been asked to show a bill. Only my driver’s license as with any rental agency.
I have rented cars at this location for the past few years and have always been pleased. I always rent online through their website and it works like a charm, and they always have my reservation when I arrive and a car all ready to go. The cars have always been recent models, within the past few years and drive and ride like new.
My most recent rental was a month ago and on a weekday I got a nice Ford Fiesta for $ 20 a day! Unlimited mileage and a fully equipped electronic panel with Sirius included! Where can you get a car like that at this price in CT? Nowhere.
Service has always been friendly, fast and on the ball.
*NOTE!* Check your receipt carefully when you return your car. I’ve only had one issue, which is what makes my rating a 4 instead of a 5. The last time I rented I was quoted $ 20 a day but when I returned the car, I was charged $ 26.98 a day. I was in a hurry and didn’t notice this until after I walked out. But I did notice it quickly and walked back in within 5 minutes and was told they would be happy to refund the difference, but the computer had been shut down as it was closing time. I was told that it would take an hour to reboot the system but that they would refund the overcharge on Monday, and even made a note of this on my bill. I thought… ok…mistakes happen. No problem. A week later I still had not received the credit. Bottom line… I had to call back THREE times as each time I was told the credit would be made but when I checked my credit card, it wasn’t. Finally, three weeks after the initial rental, the credit appeared on my card.
This was extremely annoying, but in the end I’m not upset as the credit was made. This is the only issue I’ve ever had at this location, so it won’t stop me from going back. Just be sure to check your bill carefully before you leave the counter.

This is the worst enterprise site I have been to. The customer service was awful. Doug is the employee we dealt with. I was coming all the way from Middletown and hit traffic got the the store only to have Doug say he was closing up and wont rent me the car. I even called to say I was on my way and he said he would be there but in the end he refused to rent me the car. I would NEVER go to this site again, no customer appreciation!