Spotless Laundry

This is an edit of a previous review. After the business saw my review, they basically refused to do a laundry pick up for me. I took down the review but since I don’t intend to use this business again and I don’t think people should be silenced into deleting negative reviews, I wanted to repost some feedback. If you want to see other people who feel similarly, scroll down for the «reviews not currently recommended.»
Pros: very very reasonable prices, laundry comes back nicely folded and smelling nice, people who run this business are friendly (or at least were to me until the negative review). They will occasionally go out of their way to do same-​day laundry if you need it and make an effort to come at times that are convenient for you.
Cons: I would have given this business 5 stars if not for the difficulty of communicating/​scheduling (or possibly 4 stars if they hadn’t refused to serve me after my prior review). I personally found them hard to communicate with/​schedule with – would get last-​minute texts like «10 minutes away» or «here» an hour before scheduled or «home?» and I would try to rush back to be available. For me, the whole purpose of a delivery laundry service was the convenience factor, which includes not having to text back and forth about drop off/​pick up. In full disclosure, I’m not home all day and am fairly busy, so I don’t doubt that I’m one of their less available customers, but I’ve never had any problems scheduling a Peapod delivery with a scheduled time slot or other deliveries. I just operate with a tight schedule and can’t balance last-​minute arrivals or lateness with my other commitments.
Possible that none of the communication stuff will bother you or you have a doorman, in which case this is a great option, but it was a problem for me, as was the business’s response to my criticism.

My mind was blown when I found out such a business existed. Someone coming to your apartment, taking your dirty clothes and returning them clean and folded? Sounded too good to be true. But it’s not! This is a business that exists for lazy bums like you and me.
Dave delivers time and time again. You shoot him a text or call him, arrange a pickup time, and he takes care of the rest (I mean it. I just waited in my apartment and he would climb up 6 flights of stairs to pick up from my unit). The service is also cheap. Since moving from New Haven, I’ve tried to look for a similar service, but everywhere charges at least 1.5x the rate here. The rate is $ 1.05/lb with a $ 15 minimum. If that means nothing to you, around 3 weeks’ worth of laundry would come out to $ 15 – 20 for me.
That might seem like a lot, but if you do the math, it really isn’t.
The amount of laundry I mentioned above is around 2 full loads, and a load costed $ 3.5 at my apartment. That’s $ 7 total (I won’t even include the cost of detergent and dryer sheets). If you get the Unilocal deal of $ 30 for $ 50 of services, that amount of laundry will come out to $ 20 of services at most, which translates to 12 real dollars. Take the difference between the amount you pay Spotless and the amount it costs you to do laundry yourself, and you’re paying less than $ 5 for the service. That amount of laundry usually takes me at least an hour of active work, so unless your hourly wage is less than $ 5, the service is worth it.
^That’s how I justified my laziness…
Oh and one star off because he would often arrive 10 – 20 min later than he stated. If you’re fine with him dropping it off when you’re not there, it’s not a problem.

A lifesaver for folks without laundry on-​site or just anyone who wants to leave it to the professionals. They’re always responsive and can usually accommodate last minute requests for pick up and drop off. You can TEXT THEM to coordinate everything which is amazing. My clothes always come back in perfect shape and quickly. Plus they’re surprisingly affordable. I can’t recommend spotless enough — all of the stars!!!

WOW — Spotless Laundry is amazing! I’ve done their pick-​up/​drop-​off service for dry cleaning and I am so impressed. This is not only incredibly convenient and reasonably priced, but they do a great job and the guy doing the deliveries is SO friendly. This service really is going to change my life. Though I don’t need dry cleaning that often, when I do, I need it and it’s so inconvenient to drive somewhere. Thank you Spotless Laundry!

I’ve used Spotless Laundry multiple times for pick up and drop off wash-​dry-​fold service. I continue to be impressed with the high quality work, as well as the incredibly low prices. Dave is very responsive and friendly. I highly recommend this service!

They pick up and drop off next day! I put hangers with my clothes and they came back all hung up and folded so nicely! Love this service!

Terrific. Does an excellent job cleaning, drying, and folding your clothes. Great customer service. Highly reliable. Changed my life, laundry wise.

I e-​mailed Dave around 5:30pm about a pickup service, afraid it was after hours and I wouldn’t hear back until the next day. He e-​mailed back within an hour and scheduled the pickup for 9:30am the next day. I hadn’t done laundry in a month, so he picked up all 32 lbs. of clothing (DON’T JUDGE ME!). Dave got my laundry back to me 24 hours later smelling great, folded, and even sorted. Yes, he paired my socks. A month’s worth of laundry cost me about $ 33, which is only about $ 10 more than I would have paid to do my own laundry with a coin-​operated service. Thank you Dave for keeping lazy laundry-​hating people like me from being so lazy that we buy new underwear instead of washing old underwear.

Spotless has kept me and my roommates spotless for almost 2 years now. As grad students living in an apartment without onsite laundry, the amount of time the Spotless crew saves us from having to trek to a laundromat is simply amazing. I question whether Dave is a robot though, as he has responded, multiple times, to my frantic 2AM emails regarding pickup the next day.
The one time a white sweatshirt was stained from the washing process, Dave scheduled a pick-​up the next day to clean that it free of charge. Prices have gone up a bit more than I expected though – it would’ve been nice to have some financial benefit for loyalty!
I don’t think I know how to fold laundry anymore. Darn you, Spotless, for taking away what my parents have so relentlessly trained in me. Darn you.

Great experience — I called from NY to say I would be in NH for the day and ask if I could drop off laundry at 10 and pickup at 4. They said ‘no problem’ and sure enough it was no problem.

I used the drop off service at their Captain Thomas Boulevard location. It was worth every penny. I paid $ 16.80 for 16 lbs of laundry. I picked it up the next day, and my clothes were folded nice and flat. When I opened the bag, my clothes smelled fresh and there were no wrinkles in my clothes. Thanks so much for helping busy people like me. Greatly appreciated and recommended!

Spotless is AMAZING. I lived in a building in New Haven that did not have laundry machines, and so for some time, I had to lug my clothes by bike to a laundromat. Finding out about Spotless changed my life though – they can pick up at virtually any time of day, even when you’re not at home. (I would leave my laundry in the foyer for them.) They would drop it off promptly the next day, sometimes even the same day, for me. And the prices are totally reasonable. Highly recommend it!

I’m happy to be able to second Kristin’s rave review of this service. I was first looking for a shirt laundry that would pick up and deliver. I came across Spotless, read the earlier review, and gave them I try. From the first contact, they were prompt, courteous, and fairly priced. My shirts come back nicely ironed and even the sometimes pesky collar stains are gone. I recently added wash and fold laundry to the order. The bundle came back impeccably sorted and folded in a neat package. I’ve got a somewhat unusual pickup and delivery location and the folks at Spotless have followed my instructions perfectly. They are always available via any form of communication: phone, email, and text.
This is a wonderful find and lets me spend more time on work and having fun in New Haven!
Keep up the good work.

Like another reviewer, we signed up for this service right after having a baby. It has been marvelous. The delivery and dropoff service is seamless, and Dave who answers the phone is friendly and accomodating. The laundry comes back carefully folded, protected in a plastic bag, and smelling fresh. I can’t say enough excellent things about this wonderful service and I’ve recommended it to friends whose businesses generate laundry and to friends with busy households like mine. Thank you!

I second Kristic C’s review — this service is absolutely wonderful. My fiancé and I just moved to New Haven and wavered for weeks trying to decide on a laundromat to try, worrying about our tight budget. Luckily, we never had to pick one because we found Spotless Laundry! They do impeccable work for a great price, and pick up & delivery is free — pick-​up is usually same day, delivery is the next day or the day after! Shirts arrive hung on hangers, all else is neatly folded. They use a detergent that smells clean but isn’t overpowering and doesn’t bother my (sensitive) skin. The card Kristin C. mentioned allows for special instructions and bonuses like automatic repairs. He even provides a generously sized laundry bag for you to fill each time, with your special card attached!
Dave is super responsive via many methods of communication (text, e-​mail, phone call) and I seriously could not recommend his service enough. I made a Unilocal account specifically to rave about this. Doesn’t that say it all? :)

Sweet, I get to reveal to you the wonderful secret of Dave’s everfabulous Spotless Laundry! This service has been a godsend since we had a baby. Their laundry prices are great — under $ 1/​pound. Their cleaning prices are average, but they have free pickup and delivery for both. They’ll keep your card on file and make everything as easy as possible for you.
The phone number on the web is Dave’s cell, and he answers it any time you call. He learns quickly to recognize who you are, and is happy to hear from you. Normal turnaround time from door-​back-​to-​door is 2 – 3 days, but if you’re in a rush let him know and he’ll do his best to help you out. They do a decent job with stain removal, and a great job of folding. The laundry even comes back sorted by owner, if they can guess what belongs to whom. I was cautious about using them for the baby’s laundry, but she never had any problem – and if I had wanted to use my special laundry soap instead, they probably would have obliged. There was a weird indent on my husband’s shirt a couple of times after they pressed it, but Dave was super nice when I brought it up and it’s never happened again.
Thank you, Dave, keep up the great work!
PS Here’s one more secret, Unilocalers — Spotless has coupons online too: spot​less​laun​dry​.com/​c​o​u​p​o​n.htm

I love this laundromat. It’s never crowded and they have coin dryers. I hate the ones that only allow u to dry your stuff if you have washed there also. Change machines are always in service and the woman who monitors the place is nice.