Lafayette Storage & Moving

I needed something moved from one city to another. This is the only company I found that would do so at a reasonable price. Their customer service was great and they always returned my calls with any questions I had. I will definitely remember them for the future!

Just went through an awful experience with this moving company, who subcontracts locally for Atlas.
First off, their customer service is non-​existent. Phone calls to determine moving dates went unreturned, and their scheduler was condescending and standoffish once I actually did get a hold of him.
Secondly, for a moving company that supposedly orchestrates cross-​country moves on a regular basis, they did not provide for our very basic needs of moving from Rochester to Chicago. They were reluctant to commit to a delivery date, they did not conduct an in-​person estimate, nor did they explain insurance or pricing policies.
When they gave me a three day window for delivery, I asked if they could kindly give us a few days notice once they knew which day so we could alert the building’s management company. I was told they could «maybe» let me know 24 hours in advance. I then asked if this was the industry standard and was told that it was.
Funny enough, the only question that they had an immediate answer to was how I was supposed to pay them (certified check, no cards taken).
Also funny, we found another moving company within an hour that was polite, professional, and committed to a move-​in date.
The last thing you want to deal with when faced with a relocation is a less-​than-​good moving company. Would NOT recommend.

I called to get a quote and asked if movers were available to donate furniture to the Salvation Army. The lady who I spoke with was extremely rude telling me June and July were the busiest season and recommended I hire labor from a truck stop (whatever that means). She then hung up on me. I was not rude with her or anything and I just can’t believe she talked to me this way considering I am trying to donate items for charity. What’s worse is she never even asked me the moving date. From the customer service, I would not recommend this place to anyone.