Candela Frank C MD

Colleen who worked for Dr. Candela in the Thousand Oaks is just terrific. As I have problem getting an authorization from my insurance, therefore I have been calling Colleen 3 — 4 times a day to check if I got approval. I felt sorry to call her so many times a day, but she encouraged me to do so, and was very patience with me. I really think she needs to be appraised for her work ethic. I am thankful that she is so responsible, as we know not all employees work their 100%, some of them dont even care… Thank you Colleen.

It’s now a year and half since this quack operated on me. I still have pain. I still cannot enjoy life to the fullest. I was doing more before the surgery. They have the unmitigated gall to keep calling for payment though. «Hi, this is so-​and-​so from Dr. Candela’s office. Just wondering when you were going to pay the $ 4500 you owe us?» The answer is never. Your doc/​surgeon is a quack. Where did he graduate? The Philippines after 5 tries?

Amazing experience .Not only did the office call me twice to check on me before surgery… I was a mess 2 stacked hernias incarcerated. I was up and around next day feeling healthier then ever minimal pain and scarring.2months later it’s like nothing ever happened!!!

Stay away from this office! Surgeons and their staff should be particularly SENSITIVE and these people are cold and heartless. One week after we verified insurance coverage and made the appointment we showed up and were kept waiting for 90 minutes after our appointment (they could have called us since they already knew the Dr. would be late to come later or reschedule-​but they didn’t). After we sat there waiting for an hour and a half, the Dr. finally arrives and after a half-​hearted apology for being late, looks at the file and exclaims «oh, wait, we haven’t verified your insurance coverage». We sat there for 90 minutes; giving them plenty of time to re-​verify what they said they verified a week earlier. When we had the courage to confront the Dr. about this failure to provide concerned, caring service to us, he got an attitude and walked out in a huff. This was no way to deal with patients who came to him obviously needing his help. Instead of comfort and concern, the Dr. and his staff gave us a hard time!

Dr Candela worked on me when I was in West Hills Hospital and my appendix burst. The surgery came out great and have had zero complications from it.
I was in West Hills Hospital for 6 days and every morning he came in and checked on me. His bed side manner was top notch, he answered every question I had and never seemed to be in a rush.
After I got out of the hospital I had to visit his office a week later to make sure that everything was ok. His office is located right next to the hospital.
My appointment was at 2:00pm. I arrived at 2:10 and there was about 6 people in the waiting room. The receptionist who was really nice said that Doctor Candela was on time. I expected to wait for a while, just because you always do at the doctors office and I was late.
No more then a couple minutes after I sat down my name was called and I was taken into a patient room. I was only in the room a couple minutes before Dr Candela came in and examined me. He was really nice, went over everything took his time explaining as well.
He is probably the first doctor that has been on time and I was in and out of there in 20 minutes.
I hope to never have to see him again, that would me I am sick… but if I need general surgery I would want Dr Candela to preform it again.
Thank you for saving my life Dr Candela and doing an amazing job.

What a rude surgeon! I went in for a consultation, waited over 45 minutes and he spent about 4 minutes talking to me. Treated me with complete disrespect. I would encourage people to stay away!

Dr. Candela performed a minor surgery on my abdomen (a small open wound from another surgery). He did a beautiful job closing things up with minimal scaring. Although he has an office in West Hills, the surgery took place in Westlake. The facility was very high end; very clean, beautifully designed, with an excellent staff. My GP uses Dr. Candela for his family. I would definitely recommended him as a surgeon.