Michaels

Don’t forget your coupons!
Great place for all your crafting needs. Large selection and fair pricing!
My go too place for my corporate holiday wrapping and gift basket products.
The large rolls of cylophan are the best and go along way making gift baskets.
The large rolls of wired ribbon are the best and often on sale 2 for 1!
The draw back here is always a long line to check out.
Friendly and helpful staff!

I love me some Michaels. This store located in the Fallbrook Center. There is a lot of parking but the place is typically pretty crowded unless you visit early in the day. The store itself is large and well-​organized. I like the layout of this one and have not had problems finding anything. There is one line that you queue up in and available cashiers call you up when they’re ready. The line can get long and it can take a while to check out. I don’t particularly like their register layout as it appears tight and you can’t always see the cashier that’s ready to help you while you’re waiting in line, but the cashiers have always been friendly and helpful, whether I’m there for a purchase or to return something.

I came here to look for some cross stitch kits but they didn’t have a very big selection to choose from, so I passed.
But I did enjoy browsing all the baking and cake decorating stuff and made a mental note to come back here for all my baking needs in the future.
I also couldn’t find little pocket calendars in the front section of the store. I dunno if they carry them anymore, but I used to like buying them every two years in the Torrance store on PCH. Hopefully they’ll have them next month, but well see.
The great thing about this location is that it’s located in a giant strip mall that also has lots of other retail stores and restaurants – and even an AMC movie theater, so it’s a really great place to come for lots of shopping and entertainment.

This store is amazing, they have short lines and amazing service. I bought a bunch of oil paint and the person who was helping me gave good advice. The store is pricy but They have coupons and sales on many different things which makes the products affordable! :)

Horrible to nonexistent customer service! I bought a small can of spray paint yesterday that had no spray nozzle. I tried to exchange it today I stood in a long line to be told when i got to the front that i had to go find the paint in the store again myself and then find someone with a key to open the cabinet. 10 – 15 minutes later i finally get the new can and am told they will take it up front, but i have to stand in the even longer line AGAIN to make the exchange. Seriously? 12 minutes later i get to the front. Now apparently they can’t do an even exchange but have to go through a refund and then i can buy the exact same thing again in another transaction. I didn’t bother at that point and just took the refund. The whole thing should have been a simple exchange of a defective product for another of the same thing. I asked for the manager and was pointed to her. She basically just shrugged me off, couldn’t have cared less. I guess i am now a loyal Joanne’s customer. I have a website about to launch where i reference Michaels and Joann’s as sources for supplies. Am so annoyed i will edit a lot of text to remove Michael’s. Oh, and if you go to Contact on the Michael’s website and click on customer service it goes in a loop you can’t get out of so you cant really contact them. They really don’t care about customer service!

Hate going to this store. They never have enough employees and the lines are always too long. Never have what your looking for and the store is always a giant mess. Store to crammed and not organized well. Parking sucks.

I give 5 stars to Carly in framing. She helped me out on a project for the school and I so appreciate her kindness, patience and help that she gave to me. Will for sure go back and have them frame the next project!

Love the store but don’t love the attitude!
I shop at Michaels all the time. They have a variety of arts and craft materials, frames, paints, etc. I’m the type of person who wouldn’t mind killing time and shopping at Michaels. However, this particular location loses its stars for having a few RUDE employees. Don’t get me wrong there are some employees here who are very polite and I wish I wrote down their names because they deserve some appreciation for not drinking the hateorade.
For example, I walked in before closing today and the lady blocking the front door rudely said, «we close in 2-​minutes». Ok, that’s perfectly OK except she said it with an attitude! I wasn’t going to be rude and take my sweet time shopping thus, having the employees work later… Nope! I was just going to quickly grab something… I can’t help but feel that she has a preconceived idea that I was going to be a rude costumer therefore, motivating her to give me attitude which was uncalled for because I was never intending to do her wrong in the first place… 30-​seconds later a different employee approached me and politely said, «we’re closing please make your way to the front when you can». See, that wasn’t too bad! I then decided that I should probably grab more things and to not be a rude customer, do my shopping at an earlier time tomorrow… As I was walking out the lady blocking the door sarcastically said «thank you have a good night». I couldn’t even say anything back… But if I did I would have said, «Lady, you may be having a bad day but so was I, and it’s never okay to displace anger on to your costumers»
Anyway, I didn’t catch her name… I’ve had a few other encounters with rude employees at this location and would like to thank those who have been nice.
There wasn’t much of a selection in this store but it carries the usual Michael’s items. It’s smaller than the other locations and it may be a bit disorganized.
Overall, good place to shop but be weary of some employees who might have drank their dose of hateorade.

The employees were rude and unaccommodating and the store is incredibly messy. They posted 40% off signs all throughout the floral department and when I got to the register, none of the floral pieces I had picked were actually on sale because the discount only applied to a very specific item. As a loyal customer of Michael’s, I must say that I was incredibly frustrated and am not likely to return to this location.

Got what I needed for my son’s school project. Thanks to Anthony he was great help, he knew exactly what I needed.

we come here to do kids crafts on saturdays, Julie is in charge of the crafts and she is super nice, has all the patience in the world for our lil ones, who can get crazy at times.
Julie always lets the girls take their time and she is very helpful.

Horrible, horrible customer service! The lines are long when checking out && some of the girls that work there have no idea where anything is at. I would understand if they were new but I’ve seen them for over a couple months.
The ONLY thing that keeps me coming back is the framer Francisco. He’s GREAT! He makes my canvases into glorified art! He never fails to amaze me. Keep up the good work

This review is for the cake decorating classes with Mary. She actually keeps the pace of the class and completes each lesson as stated in the instructional manual. In each lessons I’ve learned amazing techniques to create professional looking cakes and cupcakes. Mary teaches many good techniques that may not be in the book but that she has learned from experience. She’s pleasant and patient with her students. I highly recommend her classes.

I love this Michael’s. It’s huge and has a great inventory. I can walk around for over a good hour. They have a great baking section now with stuff from Duff and Cakeboss. And they have classes for kids and adults for different kinds of crafts. There prices are a bit high but they always have great coupons that come in the mail. Also you can get the Michaels App and that has coupons lots of times too.

This is a good Michaels. Nicely stocked. Prices are a bit competitive however. Purchased my own frame and bought their matting to make the photo look as custom as possible. Used a coupon to complement the purchase. Use coupons, its the only way to save here. Like ALL Michaels, its hard as hell to find an associate. They need to do better with hiring more to help. This is NOT the first experience I have had with needed associate help.

I was having a shipping emergency and needed to find some spray for a pastel drawing in order to ship it out safely. I found that Michael’s carried the product so off I went.
When I got there, I was not sure which product was the correct one, so I went to the back and spoke with the framing department.
As it turns out, it was recommended that I refrain from using the adhesive and instead they directed me to some low cost frames and spacers which ended up saving me some money.
Every employee that I spoke to was very helpful as well as the cashier. And very friendly as well. It was very nice to be at a place where the employees are actually present and helping rather than hiding in the back, never to be seen.
I will go there again, the next time I have some artsy need.

Every now and then when I need some basic arts & craft or floral supply, I visit this store. It generally has things that I am looking for, but I would never visit here to do a whole laundry list of shopping. I’ll leave that to the Joann superstore in Porter Ranch or the Michaels in Encino.
It’s a smaller store, often unkempt and dirty, with items spilling out of each section. The employees aren’t particularly friendly or helpful and yesterday I had to stop in twice to get a refund of something I was overcharged. I purchased 35 of their discounted ornaments and was charged for 37.
I didn’t have the best experience at home going through the receipt and matching the UPC labels to the ornaments to figure out exactly how much they owed me. My time and gas already lost, I received exactly what they charged me extra for. I miss the days when stores or employees screw up and they make it up to you. They were very indifferent about it here.

I used to avoid this Michael’s because of lack of customer service when you could find it. I expected the same shitty service that I have experienced many times in the past but was happily surprised with Michael’s this time around.
This Halloween season (2013) I needed fabric paint and fabric brushes.
I called ahead of time to ask if they had the items I needed and the lady on the other end was friendly and very polite. She let me know that they had my items in-​store before I made the trek in.
While at the store after but a few minutes a sales woman noticed me wandering about and guided me to the correct aisle. Not only did I get what I needed, I ended up saving myself a trip to another store when I came across black v-​neck tee’s ($ 2.99) and long sleeves ($ 2.99) that were well priced for the same project.
Checking out use to be a process, never enough cashiers and they’d leave there posts at the busiest of times, never made sense to me. Ladies in line would usually get fussy and I always hated getting stuck in that scenario. This visit was entirely different, there were two cashiers– they were fast, efficient and super friendly doing so.
I departed Michaels West Hills with an entirely different experience. From my initial phone call down to checkout, everything worked out.
Kudos on these new changes, Michaels. I won’t think twice about shopping here next time around.

I really enjoy going to Michaels. Usually we go here for picture frames, but just walking up and down the isles you see so many fun projects to work on… bird houses, beads, jewelry, painting, cooking, home décor etc. The possibilities are endless!
As far as checking out, the line moves slow. The place is usually not busy, but they often times have just one clerk checking customers out. Not a huge deal, but something to note.
The store shelves are fully stocked and parking is plenty.

As I am starting collect more and more autographs, a black sharpie can only do so much. I’ve seen hardcore people seeking autographs have special paint pens. I had searched at office stores, Home Depot, and someone told me to go to Michael’s.
I was in the West Hills area and found a Michael’s Art & Crafts Store on the same lot where Burlington, Ross, and Wal-​Mart are located. I walked in and an employee directed me to the Paint Pens. The Paint Pens ($ 8.99) are locked up in a cage because Paint Pens are dangerous… lol. I know… I know… its to deter taggers. I grabbed the Silver and Gold Package because my balls deserve the best. (You make up your own joke here)
I was in and out of there fast since I had just one item in mind. Now, when I am at an autograph session, you’ll know that I have my Paint Pens ready to be signed on my balls… OR…you can ask for my autograph when you see me walk down the street. Please ask for my autograph… PLEASE!
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