Burke Williams Day Spa

I have been going to this location of Burke Williams for at least 15 years. It’s a classic of spas offering all types of treatments with consistently good service. Although I only come here 4 to 5 times a year it is always great. I really enjoy having the options of a dry sauna; steam room; jacuzzi and the misting room. All great!

Gorgeous facility unassumingly tucked away in a mall. The staff was very welcoming and helpful. They have hot tubs, steam rooms, vanity rooms, free tea and fruit and ice water to be enjoyed before/​after massages. My actual massage was 25 minutes (they didn’t have same day availability for a longer massage) but felt shorter. The masseuse was talented, focused where I wanted her to focus, and applied a strong pressure just how I like but she lectured me immediately about my bad posture and how I needed to be coming in for massages every week. Made me feel guilty and down not pampered. I went with a friend who had a similarly gifted masseuse but no lecture so it’s probably style dependent and I know my woman was trying to be helpful

I have been coming to BW for many years. Santa Monica, Pasadena, and San Francisco are my favorites. Don’t go to Hollywood if you like the jacuzzi (they dont have one for women and its a smaller location feature. Customer Service here wasn’t luxury like the others, usually only 1 person up front helping you. 2 stars because all the other locations are great. If I had the money, I would become a member but I love the free spa passes with gift card purchases during the holidays

Okay let’s talk about spa and massage day. I get massages often and have been to different spas around the world. I have to say in LA this place cut it for me. From the second I walked in I was in heaven. It was clean structured organized. The waiting area was amazing it was comfy couches that you can sleep on. And the lemonade was dreamy.

I came here with a couple girlfriends who had flown in from out of town, just for a fun girls trip. We each got facials independently, and I was assigned MORGON — he was great! Customized everything to my needs, added in a few extras and gave me tons of tips from skincare to makeup. His passion for all things skin/​beauty is clear, I felt like I was milking him for all kinds of advice and he definitely was happy to chat about anything and everything! He even helped me out with my brows, which was absolutely amazing and totally unexpected. Also, his skin is super clear and radiant, but he told me that he had not always been like that… it was nice to find out how someone cleared their skin up. I’ve met enough facialists who have never had skin issues… that said, I HIGHLY recommend MORGON! He’s so knowledgeable, attentive, and just an all around pleasure to talk to.
As for the facility itself, it’s top of the line. Everything is so clean, staff is so friendly, and it’s just a really calm environment. Definitely coming back!

This place has taken care of me on my best and worst days. I adore their wet room treatments and try to have one @ least every other month.

I absolutely love coming to this spa! I’m always greeted professionally and made to feel like I’m a valued guest (side note: I’ve been coming here for years, so I AM A VALUED GUEST^_^) Everyone who works there from the clerical staff to massage therapists and estheticians have always carried a bright smile from the moment you walk in to the moment you walk out, they go beyond to take care of their patrons which I completely appreciate. I love Amanda at the front desk, we always seem to get carried away and talk about life! My favorite massage therapist is Sebastian (Amazing) and I love to go to Melka for my facials (Pure perfection) these two really take care of me all the time.
If you are considering a relaxing day for yourself while you’re pampered in the finest of facilities I would give Burke Williams a chance. You won’t regret taking the time for yourself to indulge in a little treat or two! Once a month, twice a month specially with the membership – which makes life so much easier and affordable, such a no brainer! Consider it.

What an experience! My husband and I got a very generous gift of a couples massage to celebrate our anniversary and I couldn’t have imagined a more amazing experience than what we shared at Burke Williams. First off, we received amazing customer service upon our initial entrance by Avi, who was professional, genuine and really wanted to make our experience at BW the best. This was our first time, after all. We told her we were there to celebrate our anniversary, and she went above and beyond our expectations by offering us an anniversary plate with wonderful chocolate cupcakes and strawberries, and a glass of sparkling wine which we enjoyed after our massage! What a great surprise! We were also assisted by Janyce, who was very friendly, professional and just made our time there even more enjoyable if that’s possible. I know I’m gushing, but this gushing is well-​deserved.
Now onto the massages… My husband and I both asked for deep tissue specialists and we were blown away by the sheer artistry of our massage therapists. I had Luis, who had the amazing skill of going very deep, releasing all the toxins in my muscles, but never hurting me or having that sore feeling after the massage. I really thought I would be sore afterwards, but the only thing I felt immediately after and days after the massage, was that my body was happy and much more centered than it was prior to my session with Luis. I’d have to say that Luis’ massage was one of the best deep tissue massages that I’ve had in my life! My husband’s therapist was Cooper. I’ll let him vouch for his massage more in-​depth, but he did mention that after the massage he told Cooper that Cooper performed a masterpiece on his body and it was an amazing experience.
Overall, we were extremely satisfied and the above folks really went above and beyond for us… which made our special day even that more special. We are looking forward to another session soon!

I was a member here for over 2 years. I usually only came in for massages and most of the massage therapists were REALLY WONDERFUL, with a few exceptions. Some of them really put their heart and soul into the experience, without just going through the motions. I would especially recommend ELI and COOPER, who combine A grade professionalism with a tremendous sense of humanity — also Deidre and Louis. Kai showed a lot of promise, despite being a bit younger than the others, and is extremely friendly and great to talk to. Among the few massage therapists who did NOT measure up to standard was Chase — who seemed to just go through the motions, and usually came across as sullen and morose, in marked contrast to the very appealing and engaging personalities of most everyone else.
I’ve also had a few wet room treatments, and there was a girl called Monica in particular who was incredible, both professionally and personally. 90% of the front desk and office staff are AWESOME INDIVIDUALS, who truly care about the customers, and will go out of their way to make your stay a pleasant one! There have been a couple of occasions where I was running behind schedule, and whenever possible, they always adjusted the appointment to make sure I got the full 50 minutes or 80 minutes of my treatment. On the whole, most of the folks were so warm and nice that I would look forward to running into the office/​administrative staff as much as I would look forward to the actual treatments with the therapists. Once, Julian even surprised me with yummy cupcakes, delicious fruit, and champagne — and it wasn’t even a special occasion, but he wanted to show their appreciation to me as a customer.
Now the ONLY reason I’m giving a three star review, as opposed to 4 or 5 stars which I otherwise would have after being a member for so long, is because last month I had a facial with MORGON — who came highly recommended — but this man completely ruined my face!!! He recommended a peel — he said it was going to be a Vitamin C peel, which a lady who no longer works there had performed back in 2013 — but I found out later that he had done something else known as a Pumpkin peel, but whatever it was, he had been SO AGGRESSIVE with my face that it left me with all kinds of fine lines and creases that weren’t there before (which are still there!!), totally dehydrating my skin and turning it into a desert, also resulting in horrible itching and tightness/​soreness that would wake me up at night and which I can still feel from time to time. This man also volunteered his phone number, saying he was «not supposed to», but would do it anyway — which in and of itself was strange. I should have seen the red flags when he mentioned to me, early in the treatment, that he had worked with a plastic surgeon before (in other words, this is one of those people who can’t leave well enough alone, and feels compelled to mess with skin that didn’t require more than cleansing, exfoliation, and hydration!!) After I complained about him, one of the janitors said that a lot of celebrities came to see him — yeah, must be people like Joan Rivers! The general manager, Danica, was very helpful and sympathetic after I complained — she booked me 2 consultation sessions with their lead skincare specialist, and also put me on the phone with their Director of Skin Care, who collectively gave me a stone crop mask and facial recovery oil to help with the recovery process. Unfortunately, my face is still far from healed — this whole thing REALLY REALLY STRESSED ME OUT since I had the facial/​peel last month, practically nullifying all the positive experiences I’d had at Burke Williams before, and the only thing that has enabled me to not to fall into total despair is the fact that I’m male, with a darker complexion, and hence people are not as likely to notice what has happened to my face the way they might have if I were lighter skinned and/​or female.
I would absolutely recommend Burke Williams as a spa, but PLEASE STAY AWAY FROM MORGON — that man is as toxic as they come, and having a session with him was one of the absolute worst experiences I’ve ever had, and one that I will regret forever! I hope I can spare as many people as possible from undergoing what he has made me undergo. For him to do what he did to me at the age of 27 is unconscionable — but please, no matter what your age is, unless you want to go down the Joan Rivers path — avoid this man like the PLAGUE that he is! I would still be a member at the spa if he hadn’t ruined the whole experience for me. Hopefully you, at least, can enjoy everything else the spa has to offer in abundance — the whirlpools, the pampering and the indulgence that even the office and administrative staff will strive to lavish upon you, and of course, the fabulous massage therapists they have such as the ones I named in my first paragraph. Look for ELI if you go for a massage during the day, and COOPER if you go in the evening.

I got a gift certificate for my Birthday and decided to try the BW 80-​min massage. Kelly was excellent! She knew exactly how to release my tense shoulders and lower back. Her manners were great, she adjusted the pressure accordingly to my requests, was very pleasant and patient with me. If you are a young tired mom with lots of tension — come to see Kelly.
Veronica at the front desk was also great: polite, helpful and very friendly.

This was the best experience I’ve ever had the spa! Ever. I was surprised and chauffeured to this spa by a new television show called the Fab Life. Upon arrival was told that I had a noon appointment for three different treatments. The first was done by Lila, it was the Burke Williams massage, (50 minutes) full Body with heating pads on my back. It was super awesome and Lila was so good, she massaged all the areas that were giving me the blues AND she gave me the names of the muscles as she demonstrated with her touch the directions that they travel. She was great! Then they walked me over to Monica to the H20 room. This was a wet room with eight shower heads above it. Monica proceeded to scrub my body down with a sugary scrub and the room smelled like coffee (my favorite smell). After each full
Body scrub the showers came on, nice and warm and soothing along with what seemed liked buckets of warm water to rinse me off. It was the best feeling I’ve ever felt. It was about 25 minutes. My third and final treatment was a facial by Kay. Included with the facial, my hands were dipped in hot wax and slipped in plastic with warm gloves on top as well as my feel wrapped in warm towels. That lasted about 30 minutes. I mean, it was a lot. A truly beautiful day of relaxation. After my final treatment, they walked me over to their private lounge where lunch was waiting for me. The show let me pick from three restaurants and I chose Wockano’s. The spa gave us desserts of brownies and sweet strawberries. I couldn’t have asked for a
Better day. My only qualm is that it was a special day and I would have loved to be able to use my phone more, not for calls, I understand it’s a getaway and disconnect on purpose thus I put it on silent after my second treatment but I would have like to have taken more pictures and posted on Instagram but there was no service at all and there were signs posted that said no cellphone usage allowed in the spa.

I’ve been coming here for years and randomly switch masseurs. Today I met Sebastian. It was probably one of the best massage that I have ever received by far. He’s very professional and makes sure you feel amazing. along with Sebastian here are a few others who are also amazing that I’ve been to there. Kenny, Cooper, Harris and now Sebastian!!!

I can’t really understand the negative comments I’ve read about this place. Sure — sometimes it’s hit and miss to find a therapist you like — at ANY establishment — but when a place is this well appointed, luxurious, clean, and friendly — it’s a pleasure to keep coming back until you do.
There’s absolutely nothing like this place in the area. Just give it a try. And becoming a member is a great savings.

I had a great massage by Mitzi!
She’s awesome!!! Professional, warm, asks you if you have any areas of concern, asks about pressure comfort level periodically
And just left me feeling marvelous!!!

Long over due for a full on spa day. Got out the gym and headed straight downstairs to Burke Williams. Got there right at 9 am to avoid the crowds. I booked an 80 minute shiatsu/​swedish combo preceded by a muscle tharapy spa bath.
I had read online that burke williams had some kind of deal for crunch members, 15% off treatments or something. Super friendly front desk associate Avi informed me that there was no specials for crunch members but started explaining the membership program the spa offered. 89 bucks a month for a 50 minute treatment at any BW location, access to all the amenities and special pricing on all services. Shit, Sign me up !!! Lovely Avi Even went as far as to comp my bath for joining ! Great customer service.
Spa:
The mens spa area is perfect. Steam, sauna, 2 hot tubs and cold plunge… extra points for that. Usually have to go to korean spa for a cold dip. Plenty of showers, fresh fruit and infused water. William was the spa concierge/​attendant and was there at all the right moments to offer a cold towel or water.
Spa bath:
Had my awesome muscle refresh soak. Bubbles, jets, and a special blend of aromatherapy oils for helping muscle soreness. Topped off with banana drizzled with chocolate, crisp grapes and orange slices and lemonade. I only wish it was more private. it sits in the middle of the other hot tubs. But no biggie.
Massage:
Lila was my therapist and was fabulous!!! Very good at shiatsu. Perfect combo of deep, point work and firm swedish strokes. I will so be booking w her again.
After, I chilled in the quiet room. (dim room with a row of recliners separated by curtains) If I didn’t peel my carcass out of that chair I would’ve stayed in there all day.
Total of 5 hours spent
Thanks staff of BW weho for such a great day!

I actually had a really amazing massage! My guy was really excellent! And the cleaning crew plus the managers were AMAZING! So why the low stars?
1) Facilities were small and felt old and outdated. For example, the room where you can do your hair and makeup… man, a bunch of us women were just crammed in there. It was terrible. The showers were meh. The stalls actually had cheapy looking shower curtains and the shampoo and soaps were eh too.
But the biggest reason I had to give lower stars was the terrible interaction I had with one of the employees:
2) One of the front desk girls (Asian girl at the evening Saturday shift) was remarkably rude. When we went to the front to pay and get our parking ticket validated at the end, I said to her, «I have a ticket to give you.» She looked at me and said in the most condescending manner, «I have NO idea what you’re talking about.» And I swear she was glaring at me. It was a really nasty tone. At first I thought I was being overly sensitive but 2 of my friends said they absolutely agreed that she sounded hugely bitchy. Really? You had no idea what I was talking about? People give you their parking tickets every time they check out…
Here’s what she could have said:
1) Oh, I’m sorry, I’m not sure what you’re talking about. Did you mean parking ticket?
2) What kind of ticket? Do you mean parking parking?
3) Do you mean parking ticket?
4) I’m sorry. Not sure what kind of ticket but could you please explain?
I mean you get the idea, right!!!

I’ve been going once per month for about two years.
I went through 5 or 6 therapists before finding «the one», although I enjoyed all but one of the other masseuses as well.
It’s always clean. The staff is always attentive. Making appointments is easy. I once had to cancel last minute due to sudden illness and customer service was very accommodating.
It’s usually very relaxing. I like that they prohibit people from making calls on their cellphone and tell people who are talking on their phones to please respect the other members. They have big signs on the inside of every locker for this. However, one time there was a customer in the spa area using his laptop while talking on two phones simultaneously and the staff just walked around him and didn’t say anything.
Overall, I’m a fan and would recommend it to friends and family.

The rating and information provided is not based on any spa services. It is only based on the cleanliness and condition of the Men’s Sauna facility, and offerings.
Spa Type: European
Admission:
— $ 45 (Mon-​Thurs)
— Free with any service
Vanities (3)
— Lightly stocked with standard essentials
— 1 sink, detached from vanities
Showers (5)
— 4 Standard
— 1 Handicapped
— All stocked with Shampoo, Conditioner and Body Wash
Saunas (2)
— Wet/​Steam
— Dry
Pools (3)
— Hot (Jacuzzi)(106°F)
— Warm (Jacuzzi)(104°F)
— Cold Plunge
Quiet Room — Dark room with 5 recliners separated by curtains.
Overall Impression: Very clean and comfortable facility, and one of the busiest I’ve seen. Might not be a place you want to spend the day, but perfect for it’s intended use of before and after treatment relaxing.

Okay, so this is a little crazy and surprisingly violent. I got a gift certificate for 7 deep tissue massages at BW. All were okay, some were great and others were subpar. But I know it’s relative to which masseuse you get. Last night was my last massage on my gift card and I had a lady masseuse who I have never had before.
I don’t remember her name, she was older and had a foreign accent. She really was rough on me but I need it, my back is a mess. However, I kept feeling like I was getting scratched my her long, sharp nails. I thought maybe I was being sensitive but I ended up saying something and it was fine or whatever. Now I’m home and my back is on fire and I just looked in the mirror to find deep scratches ripping down my lower back! Aaaahh! I’m kind of shocked and disturbed. I’m going to take a picture and post it now. I want to contact the management at BW to recommend that she cuts her nails shorter but in the meantime, steer clear. No massage should end up like this, especially when it costs so freaking much.

The spa is always clean, the staff members are always professional and polite. However, you just never know what quality of service you are going to get when it comes to the massages. I’ve had a few incredible ones and a lot of okay ones and one horrible, horrible one.
I feel like the massage therapists used to be better trained, but I’m talking like 15 or so years ago. I’m sure it’s an industry with high turn over and it’s difficult to stay on top of all of it.
Would I recommend it for a spa experience? Sure, since it’s difficult to find an affordable competitor. But I caution that you just never know what you’re going to get when you go.