Christian Louboutin

I went in to buy two pairs of heels, I was super excited… Not only was I not greeted, but I was not approached to at all for sizing. I had to wait until all the sales associates helped one person who was I guess spending a ton of money on shoes. Im sure he didn’t need help from all 3 of them. I am no celebrity but I am a customer. To not be treated like one at an upscale luxurious boutique where customer service should be top notch? No. I bought what I had to buy and I wish I was more excited leaving then I was going in. I left the store being sad. I decided to go back a few months later to buy another pair … different employees but same poor customer service… Horrible.

I love them. I saw a pair of crystal echoes but they were pre-​order $ 4395. They said they were for the wedding collection. I’m like please I’ll wear those to Whole Foods grocery shopping. That’s my single life

I got my first pair of Louboutin shoes for Christmas and I love them. The store looks great and I was very well advised so my overall experience was great. Everyone was friendly. I’ll definitely go back!

I had gotten my first pair of lady peeps as a gift and went to exchange them because they were a little too snug and the staff was beyond friendly and accommodating! Also, the store was impeccably clean! I’ll definitely be back.

I tend to enjoy my high end stores once in a while (louis vuitton, Gucci, burbberry) Decided to go and buy myself and my fiancé shoes for our upcoming wedding. We were excited to get our first pair of louboutin, with the thought it was a nice touch wearing the same shoes that stand out.
Now let’s start with why the 3 stars. When the average customer is spending over $ 2000, sales associates are dealing with most likely high end clients. The employees look like they just walked in from the local bar, dressed casual in jeans and t shirts. Don’t have the customer service you’d expect! Not that they were rude or snobby since we came in our casual clothes. They were very quick at getting size and style you ask for they just had no advice and or opinions. I’ve had better customer service from nordstroms shoe section buying $ 100 shoes then here.
Furniture and design! I walk into Louis Vuitton I see a beautiful store high end furniture employees dressed to impress, same with Gucci and Burberry. Chairs looked like they picked them up from the local flee market (broken and worn out) floors look like the cheapest carpet they found at their local flooring store. At the women’s store the railing was made of plastic that was broken and taped together, cheap tacky décor on the stairs same with the furniture as the men’s store (cheap flee market)
I see the near future in this brand, and that is very unfortunate. High end brands have been around for around 100 years because of the service and way they make their clients feel. Louboutin asks for the money but will not supply the service. Same way Von Dutch, Ed hardy tanked after a few years of fame.

Bought my first pair of shoes here yesterday! Loved the shop, it has a small quaint lay out. The store has a good variety of shoes. The gentleman that helped me was very helpful! He pulled everything he had in my size to try on… I just wish he would have been a little more detailed especially for the price you are paying. All in all not a bad experience… and i really do love my new shoes.

My new fave shoes was on hold here since OC Louboutin did not have my size. Happy I came and got to check out the location. Exterior appears residential. Interior is large unlike the Brentwood location. This store has more shoes on the second floor. Parking may be tough but was able to find one easily. Restaurants in the area.

This place never disappoints!!!
Customer service — check.
Location — double check.
And Prices — will likely take up your check.

Markus is outstanding The best customer service Patience at it’s best Thanks for taking the time to help us & answer all of our questions We’ll be back to see you soon

Excellent service, thank you Chedia! She helped me out on my purse, wallet & a pair of shoes, she’s the best!!! Definitely going back for more, loving the studs

I’m a luxury shoe lover, but unfortunately I don’t like the people work at robertson location Christian Louboutin hopefully they make changes on their service and staff or open new location with completely new people well trained thank you

Still the best location in SoCal with exceptional customer service. Leaving satisfied every time …

The gentleman who helped me was such a doll that I literally hugged him before I left. I had to!
He was a tall black man with longer curly hair, unfortunately I didn’t get his name.
He was extremely knowledgeable about the women’s shoes and answered all of my 1000 questions and even gave me advice that really really helped me and saved me money and pain in the long run.
I noticed people think that just because they didn’t look like they have money they got bad customer service… not true! I walked in with leggings and a random comfy long sleeved shirt, no makeup and a mid-​level purse… basically a mess! But you know what I was wearing… A smile and humbleness! Sometimes its not your clothes but your attitudes people! Just because its Christian Louboutin doesn’t mean you have to act like snobs. Hehe
A+ for his customer service!

Will I continue to be a fan and purchase more pair, most likely yes.
But… for sure I will not be visiting the store again. I had a question in reference a pair of shoes I had purchase at Costa Mesa Store, I walked in to make sure my concerns were answer as what I notice in this particular shoe I never seen on my other shoes.
Even thou I am not a celebrity or a Billinare, i do enjoy a good pair of good red sole and would appreciate to be treated as purchasing customer at the store. The service i receive was way below expectation. I did not go in there just to try on shoes or browse around, i was in the store with an actual purchase. The person, which later i came to found out was the manager did not close pay attention to my needs or concerns and did not offer to further assist with options. As i was so disappointed with the service i turn around and left contacted the customer service who than assure me they should have assisted me with my concerns at the store. Surprise, i had to go back in the store to order a new pair as the ones i had purchase did not met the C.L. standard.
C.L for sure does not need to cater to a soul but i do believe as a flag store ship they should be aware of the service they provide as you will never know who this customer may be. As for now, i will take my business to Saks or Neiman, so sad to say i cannot rely on s flagship store to make purchases. Customer Service is customer service which should be provided at a high level specially at a high– end store no matter if you are not a typical customer.
After all, it because of customers employee have a job right Mr. Manager.

Recently visited both the Men’s store and Women’s boutique (Which are conveniently located right in front of each other).
My fiancé and I dropped in looking for a particular pair as my wedding shoe. Unfortunately they told me the SHOE is currently sold out. So we went around the store looking at their selections.
Janene and Matt were very welcoming and accommodating. They even sang Ready for the world’s «Oh Sheila» when they found out my name. The sales associates did not at all pressure us. They weren’t snooty and they didn’t judge us. They we were so easy to talk to. In a nut shell I found a pair that caught my eye and let’s just say the purchase was very easy and pleasant. (not easy on my wallet but delightful cause of the costumer service)
The fun doesn’t end there. We made our way across the street to see the men’s selection. My fiancé always wanted to step into a pair, we figured that time would be an appropriate time. We were greeted and assisted by Andrew.
Andrew, by far was the sweetest sale associate I’ve had the pleasure to meet. He asked us what we were looking for and we let him know we were wedding shopping. He said with the biggest smile, «I Love Weddings». He helped my fiancé find a nice & comfy pair for our special day. Once the staff all found out that we were wedding shopping, they provided us with complimentary champagne as we looked around.
With our experiences with high-​end designer stores they’re were several that will always be remembered for their lack of costumer service, rude attitudes and their only willingness to help if you’re a serious purchaser. Being our first time at CL and as well purchasing our first pairs of Louboutin’s, it will be always be remembered as a special day because of the great service and staff.
Thank you Christian Louboutin management for picking REAL, very welcoming and pleasant staff.

Always elegant, always stylish… and always a pleasure. They send me emails at least twice a month letting me know when I get the latest style I buy for my girlfriend and myself. 5 star although I wish the parking was a little better

There is no way I can drop the amount of cash I dropped here and not give the place 5 stars.
An ample waiting area? No. A complimentary cup of coffee or tea while you wait, or shop? No. Free parking? No.
But what do they have? Amazing (–ly high priced) shoes that every woman in the world (who does not care about comfort) wants to wear (if possible, only on carpet).
Brian was totally nice, but each time I saw him I thought he was shopping there and did not work there — and that is a compliment. He has such a wonderful and casual vibe, it really was nice.
So, all the snark aside (but still included), a nice shop.

My boyfriend and I came in here in September 2014 to get me my birthday present, Black Biancas :). Yes, they are uncomfortable but it’s because the shoe is so narrow and not wide. I was looking for a person who worked on the 2^nd floor but it was hard to find one, when I finally did I asked questions about the different shoes they had and what runs smaller/​bigger on average. I’ve worn my Biancas twice so far, first time was deadly, 2^nd time I was standing more and had pantyhose on, which of course made the shoes more manageable.
I’d say buying a pair of loubs is definitely addicting, you always want and can’t wait for your next pair!

I went in last Saturday to exchange some shoes I got from the Christian Louboutin store out in Cesar’s palace, Las Vegas.
The guy on the floor was great. I explained to him that I got the shoes 2 weeks earlier and I simply wanted to exchange the size. The exchange policy apparently is 10 days, and not 14 as the lady in Vegas told me. He was fine with that, after all it was never worn and I simply wanted to exchange the size. That was until the lady behind the counter with the short blonde hair got ahold of the receipt. She was very abrupt and rude and told me to call Vegas! Like what was that supposed to do. Would they remember me?! The shoes are brand new and I simply wanted to exchange the size! I will buy my Louboutin’s from Saks and Neiman Marcus next time and not deal with an unprofessional, and rude sales associate.

Janene the sales person was so sweet, helpful and humble. Loved her and her great customer service. Made it 10 minutes before closing and she really made feel so comfortable and welcome. She was very knowledgeable about the products and knew right away what I needed. The only reason why I gave it 4 stars instead of 5 is because the parking sucks! Sorry :/
6÷26÷2015 I am so disappointed in these shoes, I wish I never bought them! I’m currently trying to sell them if anyone is interested. They have left calluses, blisters and scars on my toes. I took it to the mall to try to get the front part a little wider but it didn’t work (took it in twice). Keep in mind that my feet are not wide. I’ve forcefully worn them because I’ve paid a little under $ 1,000.00 I wanted to get my moneys worth out of them but I’ve learned that it is not worth it. I can’t last more than 15 mins in these shoes, even those 15 minutes are very painful. My expectations were much higher, and I gotta admit I’m so disappointed :(I left the 2 stars for Janene and the overall appearance of the store. Other than that, I give these shoes 2 thumbs down!