Eric Swartz, DC – Back to Total Health

The doctors and staff at Back to Total Health have been extremely helpful with my scoliosis. I have been in discomfort for years, but even with just a few appointments, I was noticing alleviating progress, and extremely easy to make appointments with them.
Dr. Gino is an educated, respectful, and warm individual. I always feel well-​taken care of when in his care. Dr. Christopher, the acupuncturist, is the same. He enlightens me in acupuncture, answers all my questions, relates to me as a person rather than just a patient, and makes me feel comfortable.
The staff has always been friendly and courteous. The facility is spacious, clean, and aesthetically pleasing. I have yet to experience any problems with billing, scheduling, or any other administrative duties.

Went here for years and sent them multiple clients. This review is not about the doctor but the billing department. Every time I came into this office I had my insurance pre approved because I could not afford more than a c pay. I went in many times with no issues. I just paid my co-​pay and got my adjustment. After coming here for years I got a bill for $ 150 because the billing department obviously did not submit two of the many claims properly and they did not go through. I called to let them know that it must have been an error on their end because all of my other appointments went through insurance and I could not pay the bill. The women screamed and me, call me «boo-​boo» and hung up on me. It was so unprofessional and disrespectful. I should not have to pay because someone there misfiled nor should anyone speak to a customer that way.
I love Dr. Eric an would love to give him 5 stars but could not consciously send anyone else here after the way I was treated.

Dr. Eric, Gino, & Carrie have all provided me with excellent treatment and care. My upper back constantly goes out of place from my occupation and they always fix me and make me feel better. Even my hips or legs sometimes go out of place and they put the back, I literally walk more straight after! No matter what problem I have, they always know how to treat it. Thanks to all of you!

I can’t begin to say how amazing this place is. I’ve been seen by both, Dr. Eric and Dr. Gino. Both are patient, listen to your needs, and provide excellent care.
My heath plan is changing next year, but they are so great I am going to keep coming. It’s hard to find a good chiro in LA. AND– there extended hours are awesome.

This is with a heavy heart that I have decided to post this review.
I was a long time patient at back to total health and there have been a series of unfortunate events that has caused the need to post this review.
About 3 years ago I had a car accident and went to Dr eric Schwartz and the back to total health team for treatment. After being hospitalized and way over my deductible I started treatment. Dr eric said he was going to file against the personal injury claim instead of using my insurance to this I questioned why and he said sometimes you can get more than the 20 treatments that my insurance would allow. While in the middle of my treatments dr eric continued to get more and more sexually inappropriate with each visit (telling me how hot I looked, then commenting on my butt, then commenting I shouldn’t shave my chest etc) all seemed harmless until he actually exposed himself showing me how he doesn’t «trim» his pubic hair. Like I said it was harmless but at this point in my treatment and how bad I was injured I didn’t appreciate it and was very uncomfortable. I started scheduling my treatments with dr Gino and the female doctor Schwartz. After my case was settled and it settled for the minimum liability insurance dr Schwartz was never listed as a creditor and had never filed his personal injury paperwork and contacted me about his settlement and I made him aware that my attorney had settled everything and paid out all creditors. Next thing I know I am being contacted by a bill collector saying I owe 2200 dollars. All of the treatments were covered under insurance but since his office did not file then they were past the deadline to claim. So his bill collector tried to tell me I saw the doctor all of these visits in 2014 when my accident and claims were 2013. Their bill collector calls me screaming telling me I am scum and need to pay my bills. Cigna is investigating this all currently. I feel like this is all because of me stopping because of the sexual overtones that doctor eric pushed my way.
STAY AWAY FROM THIS CHIROPRACTOR SINCE THIS INCIDENT I HAVE HAD MULTIPLE PEOPLE SAY THE SAME THING.
I AM FILING IN SMALL CLAIMS COURT, BBB AND CHIROPRACTIC BOARDS.

Love the Staff! love the atmosphere and i have never felt more Comfortable with DR. Babcock, Gino, Carrie, Eric, Kyle and LVN Garrett. I was introduced to The amazing B12 complex Shots, I also get the Fat Burning Lipolene shot once a week! Its a full wellness Center so you can see a massage therapist, Chiropractor and acupuncture all in one visit! Also the nurse Garrett giving the shots is really Sexy! GO CHECK IT OUT!!!

Gino is fantastic!

I have been going for a couple of years now not only for my Vitamin Injections but for my Chiropractic issues. The team is friendly and had some early and late evenings which have been of great use. My insurance was accepted here without a problem.
There was an upfront fee of $ 135 on the first appointment but part of this was refunded to me after they had all the details confirmed from my insurance company. This really has become my go to for my wellness. The Dr’s were able to book a massage and speak to the therapist about my specific conditions, it does make it feel like I have a team who are all on the same page about my health.

I was unable to make an appointment. They wanted to charge me $ 135just to schedule an initial appointment. I have great insurance which they accept, but the receptionist stated they don’t pre-​authorize insurance. I have never heard of this, and will not be going to this doctor.

I have been going to Dr. Carrie for a couple of years now because I can’t find someone else that can adjust my stiff neck and shoulders without hurting me like she can. She is always pleasant and on-​time so I have no complaints! With my busy work and school schedule I can usually call one day (or less) in advance and 99% of the time they can get me in. I would definitely recommend her to anyone!

I just read a couple of the bad reviews below and I am shocked. I can only think that someone had a personality clash or has some sort of vendetta. I have been a patient for 3 years now and I have had nothing but attentive effective service. Dr Eric is incredible and very caring and concerned with my well being. His treatments are integrative of; hands on, ultra sound, traction and electric muscle stimulation. cannot be faulted. the office staff greet you by first name and always extremely friendly… I can’t recommend this clinic enough !!

First I want to say that I did not go into the office. I was purely checking them out to see if they would take my insurance.
When I called to see if they did, the first thing I was told is that I have to pay $ 135 first time office visit. If my insurance was accepted, then the fee would be placed into my account and drawn down from there. Being used for the co-​pay.
When I asked the person on the phone why, her response, and I kid you not «I spend too much time on the phone checking the insurance out, making appointments for people and they never show. You know the insurance companies are busy during the day and I have better things to be doing with my hour.»
HOLY CRAP! If this is the way they treat people BEFORE they walk in the door, I am concerned about the treatment once in the door.
First impressions are really important. You blew it.

Thank you Dr. Pucini!!! My back feels so much better!!!

I absolutely love this place. After I was rear ended in an accident my neck was in terrible shape and Dr. Gino Pucino took excellent care of me. I wasn’t even able to move my neck at all! After my first appointment I already saw improvement. Great staff too. Amiel Garcia in the front desk was so polite and helpful. I’m getting my boyfriend an appointment too!
I love how Dr. Gino takes his time and answered all of my questions and took his time and made me feel very comfortable.

I’ve been going to Back to Total Health for five years now and I love this place. The front desk staff is always friendly and professional. Eric is an excellent chiropractor. He has fixed up my ailing back many times. The other care-​givers there are also top-​notch.
I highly recommend them!

This is a great office with an incredible team! I’ve been a client for almost a year, think that both Eric and Carrie are fun, friendly and fantastic at what they do. I also want to recommend William, he is an incredible massage therapist.
Simply the BEST!

Eric has a background in sports training and sports medicine.
He is very hands on «a real back cracker» and you will walk away with exercises to do at the gym to help correct your problems.
He is honest and has a great personality. If your a avid gym goer this is the place for you.

I cannot even begin to tell you how amazing Dr. Eric and his staff are.
First, the extras. Every person in the office greets you with a smile. I’m mortified that I can’t remember the receptionists name but she is an absolute sweetheart. So before you even start your treatment you’re made to feel relaxed and at ease. And I love that you can print out your paperwork from his website before you even go in. I’m always that geek sitting in a doctor’s office frantically going through my wallet and iPhone trying to get all the numbers and stuff for those forms. This time I walked in fully prepared and didn’t have to worry about a thing. And as a sidenote, the website is well done and really helps you feel prepared for your first visit. Very much worth checking out.
Now, the good stuff. Dr. Eric couldn’t be nicer. He is so warm and welcoming when he greets you and before your first session he tells you all about what he does and makes sure you know exactly what you’re getting into. And once you start talking about why you are there you never feel like he’s giving you some sort of cookie cutter treatment out of a book. He makes sure you understand what he’s doing and why. I’ve only seen a few chiropractors in my life, and they’ve all been good, but I’ve never felt so completely comfortable as I have with Dr. Eric.
If you are going through Unilocal looking for the right chiropractor don’t even bother. You’ve found him. Trust me.

Dr. Eric is great! The office is clean and comfortable, the staff is professional and organized, and the Dr. is truly a healer. I began visiting Dr. Eric because I wanted to find more balance in my life (physical, mental, spiritual) and I began looking into chiropractic, massage, acupuncture and pilates. I was able to visit Dr. Eric’s office for each of these services and each of them was such a wonderful service. Dr. Eric accepts my benefits; however, when the coverage ran out, he was still extremely affordable. I believe that Dr. Eric really cares about the well-​being of his patients… he taught me stretches and techniques that have improved my every day life.
Also, the building has free parking for patients so that is a great perk in LA!!!

I LOVE Dr. Eric!
Every time I walk into his office, I’m greeted by his fabulous staff and co-​workers and taken in right away for my appointment.
The treatments I receive have done wonders for my neck and back. And the stretches he has taught me to do have also been extremely helpful.
Even when I disappeared for months and came back was he ever so helpful in getting me back on track with my treatments. He even made sure everything was ok, and to this day still asks me how my life is going.
When Dr. Eric is not available, Dr. Carrie Schwartz (his partner-​no relation) also takes very good care of me. We also have great small chats (about the weather, Disneyland, etc.) which makes it easier to relax for my neck and back adjustments :)
Some of the additional perks about this place include:
* Quick and flexible availability for appointments
* Free underground parking
* Good music always playing
* Small bowl of free candy on the counter
If you are looking for a chiropractor in the WeHo/​Hollywood area this is your place…