Extra Space Storage

Great facility. Staff was very nice and helpful. Moving is stressful and they helped make everything run smoothly. Wendy called within 2 hours of my making the reservation (it was a same day in a panic kind of a reservation) and everything was handled. The elevators are great. The facility is clean and safe!

This place has the worse customer service I have ever seen in my life. They steal your money. They lock you out of your unit just so they can a have a power trip. The manager waited for me hours after closing time just so she could verbally attack me. She mocked my speech impediment, made racial slurs towards me plus she mocked my sexuality by calling me a «faggot». DO NOT GIVE YOUR MONEY TO THESE PEOPLE. They are crooks and thieves just out to steal your money. YOU HAVE BEEN WARNED.

This place is WAY BETTER than Public Storage and WAY MORE SECURE. Ray was really helpful on the move-​in day. Everything is really clean inside and it smells nice. I would never use another place to store anything besides Extra Space Storage for as long as I’m in Los Angeles. Highly recommended for the area!

The service and price at Extra Space Storage can’t be beat! Jose and Michael treat their customers very well and made everything as seamless for me as possible. The process of getting set-​up was super easy and you can tell they value their customers. Thanks guys!

Easy and fast reservation system, friendly staff and the document signing process was fast, all electronic and 100% hassle free. The space is just perfect for my needs but slightly expensive but then again, the location is maybe worth it since it’s pretty close to my apartment.

Wendy and Ray are really nice and helpful. I kept my stuff at Extra Space for almost four years and everything stayed clean and safe and getting stuff in and out of my unit was really easy.
I would definitely rent there again. Rates are decent but they do fluctuate (mostly go up) for long term rental, so every five months for newer rentals/​customers or every nine months for long term rentals/​customers.

I had to quickly search and secure a storage space and Extra Space’s online prices caught my attention. Not only was their customer service friendly and accommodating but they also honored the online prices when I called to book. So relieved I found a good unit with such personalized service :)

Beyond Excellent staff… professional, informative, and helpful in so many ways. Very happy with my experience and my storage space. Thank you Raymond and Wendy for going out of your way to make sure I get the right spot, location and price. You guys rock.

I shopped around for the most affordable storage facility. Not only was Extra Space the cheapest, it has the best customer service hands down. Ray was so friendly and helpful. He helped me find the perfect size for my needs.
The location is also a lot nicer than some of the facilities I have seen elsewhere.
I will definitely be recommending this specific location to friends and family.

I Unilocaled Extra Space Storage and I read all the reviews that were written. I have to say that if I need a storage facility again I would use Extra Space Storage. Wendy and Ray are so helpful and very professional and extremely nice. The service and prices are GREAT!
Wendy was so, so nice and went over the contract agreement showed me the units and helped in every way! I would recommend this company to anyone who needs to store their belongings. I felt very safe storing my items there for a short time. It is a pleasure finding such a good company with great management and great customer service.
Wendy get’s extra stars on my chart.

BAD CUSTOMER SERVICE. Manager is rude and unhelpful. Their operation is disorganized. I was turned away for business past 5:30pm although the office is supposed to be open until 6pm. The rude employee advised that he’s there alone and plans to be out of there by 6pm and to come at 5:30pm. Call center gave the wrong hours information. Why deal with such a place when there a so many other options? Also their price points are not competitive. AVOID THIS PLACE if you value good helpful service and cooperation. BAD BAD BAD!

I was referred to Extra Space Storage by another vendor that dld not have space at their location.
I liked the email confirmations from Extra Storage and my initial visit to the site was stress free. Raymond orientated me to the billing process, took me to see the unit and assured me my move in would be stress free.
On my moving day I was able to have my movers park in front of the entrance and load off my contents and load into my storage unit in about an hour.
I recommend this site for storing your personal belongings for a short or long term period of time.

Ray and Wendy are amazing!!! I would definitley use them again! I had a small issue and they helped me out out of the kindness of their heart! I had no issues with the place!!! LOVE IT!

Wendy and Ray manage this property extremely well, and I found them both professional and likable. I had nice chats with both of them. They take pride in the upkeep of the location. They were always eager to answer all of my questions (and I had a lot!), and returned phone calls in a prompt manner. The place feels very secure.
When I left before my first month was up, Ray asked if there was anything they could have done better to keep me as a customer, and I quickly reassured him that they were great, but that I had found an apartment quicker than I had anticipated. I would use this location again. I even got a great discount on my first month!
Thanks, Wendy and Ray, and thanks, Extra Space! Highly recommended.

This extra space storage is great because of the people that work there. Wendy and Ray are amazing and the only reason why they are getting a lot of customers. I’ve been going here for over a year and seriously I really love Ray and Wendy. They are personable and kind and very accommodating. They also keep the facility very clean which is a huge plus and always have a can do attitude. The only reason why it’s not getting a 5 star is because the damn elevator hasn’t been working properly for over 5 months now. They need to fix this ASAP. I highly recommend this storage location due to the amazing customer service and it is so clean.

This place is amazing. I found out I had to put my stuff in storage about 24 hours before I was supposed to be on a plane and gone from LA for 2 months. Ray in their office got me set up with a bigger space than I needed for only $ 1/​mo more, gave me the first month free (a walk-​in special), and gave me the internet prices even though I was a walk-​in. Best of all, he gave me 24-​hour access for one night to get moved in. Usually 24-​hour access is only available to commercial accounts. Wow! Ray is the best! He also waited patiently as my insurance company took nearly an hour to verify my preexisting renters insurance.
The unit itself is very clean. It’s not lighted, but there’s plenty of light to see. Ceilings are very high – unit is extremely roomy.
Couldn’t be happier!

It’s clean, great location and Wendy the manager is very gracious. A few things I don’t like is that it’s not air conditioned which during the summer it’s very warm in the hallways. The other thing I don’t like is that Wendy charged me the highest rate until I told her I looked online, then she went online and gave me a better rate.
I was also very dissappointed to find out that after only renting for 5 months my payment has now gone up $ 15 more! I think that’s not fair, especially since I upgraded in the middle of my first month. I paid to start over, and I paid more for the 2^nd unit. I have rented storage units before in the past and I believe each company is different. My last company was far more flexible price wise. I would tell friends to compare other companies.

This is the thing:
Positive: I feel like the unit is safe.
Super positive: Wendy who manages the site is an angel.
Negative:
Damn Expensive!
Got the first month free.
Unit started at $ 89/​month for 5X5
Now 15 months later my rate went up to $ 149/​month!
I called for a discount, the lowest they brought it to was $ 139/​mo.
I’m out.

Been using Extra Space Storage on Santa Monica for my job since September and I’m a pretty satisfied customer thus far! Took a couple stars off for a few minor things, but you should know that this place is pretty rockin as far as storage spaces go and the staff members are really excellent.
PROS:
–Right off the 101
–Wendy and Ray are the BEST! They call every time we get a package!
–They let me bring my puppy Mikey (and even remember his name)
–Clean restroom in the office
–Lots of security cameras
CONS:
–The dumpster is locked and you need to get permission to open it/​throw stuff away.
–Found anti-​rat/​mouse stuff around there multiple times. I HATE rodents and this makes me fear that they are around there somewhere even though I have yet to see one. Let’s hope it stays this way.
–Random bugs that are gross have been spotted once in a while. Ew.

I’m not organized. No matter how hard I try, it just never works out in my favor. I mean, I can keep up with it and know where things are or how I did this and how I did that, but if anyone ever needed an explanation of my filing or working process, it would never make sense. Enter Extra Space Storage. They allow for my excessive «stuff» to be packed away and then they do this wonderful thing like give me access to it any time I need it! They help relieve the amount of stuff in my immediate vicinity, which is money in my book!
Wendy is a doll and I get a call every time a package arrives for me there (yep, one less trip I have to make and one less signature I have to give!) and a confirmation that I would like it put away for me in my unit.
It’s close to the freeway (which is convenient) but the entryway isn’t from a traffic light, so that can be a bit tricky during a busy time of day on Santa Monica Boulevard (oh, that’s right, that’s every time of day, humph).
Extra Space Storage makes storage easy peasy.