Rain Gutter Specialties

These folks are the worst! This is the first time I have ever posted a negative review. Because they are expensive and wildly unprofessional, I think it’s important to take the time.
They came in for the bid and I was confident that they would do a good job, so I put down a deposit and booked the work for 5 weeks later (first week of December). We pass that, and even the next week. No call, nothing. I finally call them and they tell me that their fabricator (for my custom gutter) went out of business and they are in the process of buying them out and doing the custom gutters themselves. Ok, these things happen. They should have called, but things may be chaos with this transition, so I can be understanding. I do indicate that with all the delays, a discount should be applied and we will be manually busting out ice because of this. The women says she will talk to management. They fail to show up again, a couple times. They do not call us, we have to call them and push. They finally show up and the custom gutter does not fit! The standard gutter and ice melt tape were applied to the front and look great. I’m told that someone will call the next day with a new plan and schedule, nothing! After another couple weeks, we call them to find out what’s going on. We get the usual «we’ll be out next week.» Once again, no show, not call. We call them and get… You got it «we’ll be out next week». They finally show up and install the custom gutter. It’s 2/​7, 2 months later. We have been busting out ice manually this whole time. They give me a bill with no discount! I blow my top and they offer me a $ 50 discount. On a $ 2000 job, is is an insult. They just lost the big remodel job of the exterior planned for the spring which involved all decorative copper gutter work. Hopefully Unilocal will help me find a reliable contractor for this job.