Four Points by Sheraton West Lafayette

Disgusting hotel! I travel frequently and stay at Starwood properties 50+ nights per year and this hotel should be dropped by Starwood. We stayed 2 nights for a Purdue college tour and nobody cleaned our room during our stay even after multiple calls to the front desk. They couldn’t even provide us new towels. I found half eaten pizza on the floor near the bed from the previous guests. There was only a partial roll of toilet paper, no tissues, amenities, etc. I complained multiple times to the front desk and never got a response from a manager. Avoid this hotel.

Unilocal makes me assign at least one star… unfortunately.
I have been staying here nearly every other weekend for the past five years and it just keeps getting worse and worse. The only reason I continue to come back is the location is absolutely imperative for my travel and the price difference to stay farther away from my destination does not make sense with the sheer number of stays per year.
I have maintained at least a Gold status and often am a Platinum member of the SPG program and the rates make it affordable. With that said: more than once, I have prepaid for a room and been double charged (I find it on my bank statement several days later when the hold actually rolls over to a charge instead of falling off). The weekend breakfast buffet is pricey and used to be worth the money because the food was fresh and there was an abundance of choices — including an omelet/​egg station where a staff member would make your eggs to order. That is no longer the case. The food is old and hard and the price is the same. The coffee tastes like dirt and good luck getting a refill on any drink, let alone the dirt-​tasting coffee. You may be asking for the moon if you need non-​expired creamer or clean cups and plates! As a perk of my reward status, I qualify for a late check-​out time of 4pm. I use that time every stay. When checking in, I make sure to remind them that I will be checking out at 4pm, yet every time, a housekeeper will knock on the door at 11:30 — 12:00 and ask when we are leaving. They must not communicate with their staff. Additionally, it’s a roulette game as to whether or not our keys will work if we leave and return after 12:00 on the day we check out. Sometimes our keys work until 4pm like they are supposed to and other times they quit working right at noon and we are stuck trying to get into our room and have to go get new keys in order to have access to our suitcases. It’s just crazy to me that some can make it work and others tell me that it’s impossible.
Overall, I am so very disappointed in my last few stays! They used to care and have great customer service. It seems as that is just no longer the case.

Terrible, terrible! As an SPG Platinum member, I’ve seen it all, and this hotel is the worst. Checked in to a room that had not been serviced, garbage on floor and bed torn apart. Put in 2^nd room next to barking dog. Carpets in hallways appeared not vacuumed for days, dried cereal or something crunchy all over. Front desk under staffed and inexperienced. Platinum «benefit» was coupon for breakfast buffet, but then told only good for the dry cereal and toast. .. not the hot food items. SPG should be embarrassed to include this in family. .. bad for the brand. Never again.

This hotel gets one star mostly because it is the worst beds we have ever slept in. We ended up with a 2 double bed room, and both beds creaked anytime we moved (I weigh 145 lbs so on a bed by myself, the bed should not make a noise). The pillows are so uncomfy that both of us woke up wishing we hadn’t tried to sleep on them.
In addition, when we checked in it hadn’t been thoroughly cleaned… There were minorly gross things (the shampoo and body gel in the shower were leaking and left green stains in the shower, a hair on the bed, etc.) but the big one was pee (not ours!) on the bottom of the toilet seat. Gross!
On the plus side, the front desk staff was incredibly nice and all went out of the way to be helpful. We had a stroller and they kept out offering to open doors and were smiley the whole time. There are also Dohm noise makers in every room (at least the ones we walked by next to the pool) which worked for us to drown out all noise from the pool.
Overall, we will definitely not stay at this hotel again despite visits to the area a few times a year… We hoped it would be decent enough but will find elsewhere to stay.

Great customer service. Jordan and his team are awesome! The hotel reminds me of something off Vegas Vacation. The pool is in the middle of the hotel with rooms overlooking the pool and a café near the pool. A lot of plants and string lighting. I am an SPG member so I’ll definitely be back.

Soft bed and top 5 nicest bathrooms I have ever been in my life. Awesome staff, clean rooms, and don’t get me started on breakfast, biscuits and gravy, fresh fruit, bacon, and omelettes made to order!!! Had an amazing omelett and the sweet lady making them was a champion! Thanks again.

This hotel is not the SPG luxury standard I’m use too. However, it does meet the SPG customer service standards without question. The facility is out dated, cleanliness could be better but it’s ok at best. The rooms are updated with its furnishings but the HVAC units could use to be replace. For the area I guess expectations are met. I wouldn’t write it off but next time if I’m in the area, I’ll explore my options.

Don’t do it! NO SLEEP! If you enjoy sleeping in late or going to bed early, or, really, sleeping at all, DO NOT STAY HERE! Maybe a different room would have been ok. If we’d wanted to party all night, that would have been ok. But we get a hotel room to have a place to SLEEP.
This is super expensive for what you get. A loud room with no windows to the outside, so you can’t have natural light in your room unless you want others to be able to look in as they walk down the hallway. AWFUL!
SO NOISY! You can hear EVERYTHING from the courtyard, even every dropped piece of silverware of the breakfast cart that’s down the hall from you. There’s a white noise machine in the room, but it does not block out the noise from pool parties or coaches giving motivational speeches to their players in the restaurant.
Aside from the noise and the awkward windows to the hallway, the room is really small. The king size bed takes up most of it, and then there’s an arm chair and a desk with huge chair crammed in there as well. The bed is old — way too soft. The wifi is slow. Not good for working people traveling. I would never stay here again.

I too wish I had consulted Unilocal before booking. Between the pool noise, the mold, and the rooms in dire need of renovation, never again will I even consider it.

Pretty bad experience all around and easily one of the worst hotels I’ve stayed at in recent memory. Rooms overlooking the interior pool are permeated with a strong chlorine smell and uncomfortable mugginess. On top of that, whether you want it or not, your morning wake up call will be little kids screaming and splashing in the pool. The rooms and cramped bathrooms are badly in need of repair – if not major overhaul – and in no way resemble the pictures posted on Unilocal.The lone (somewhat) bright spot was that I had a decent sleep on a reasonably comfortable bed… using a towel to cover up the stains on the sheets.
Also, who doesn’t have eggs for their Easter Brunch? The answer is Four Points by Sheraton West Lafayette.