R & S Heating & Cooling

Thanks, Scott, for your prompt attention and service to our ‘new’ home HVAC tune-​up needs. We had no idea what was going on with unit (s), and you checked the system, diagnosed the problem with the compressor at the Trane heat pump (lo-​and-​behold, the last service person from another outfit had placed too much freon in the unit!) causing it to cease up and shut off prematurely. While I was not home at the time of the service, you explained to my fiancé how the [heat pump] unit should now stay on, run better and most importantly, be efficient. You’re a Rock Star.

Scott has installed new thermometers, a solar attic fan, and a A/​C compressor sound-​suppressing shroud for us, as well as done an annual «tune up» to the furnace. The quickness of scheduling and prompt arrivals are welcomed. Scott’s a quick worker and takes great care in his work and his attention to your needs. Great locally owned/​operated business.

It’s easy to write a review when everything goes according to plan. It’s a little more difficult when an installation goes awry. Long story short we had Scott install an new central air conditioner last June. Shortly thereafter it started making a periodic buzzing noise. The culprit ended up being a bad compressor. This was absolutely no fault of Scotts, but he came out no less than 6 times to take a look at and never maybe us feel like we were being a pain or crazy. He, in fact, sat with us in our dining room once for over an hour testing the system and waiting to hear the sound that we only heard. Finally, after witnessing the sound himself he reinstalled a new unit no questions asked and handled all the paper work. The electrician who handled his end of the install commented on how neat all of Scott’s wiring was compared to other HVAC installers, to boot. Great price, fabulous service, this is exactly the type of small business that you want to give your business to.

Scott was prompt in responding to my initial inquiry for a bid. He also returned emails or phone calls within the same day. When it was time for the work to begin, he did a great job, explaining the venting system in my home, and how he was improving it, along with the new furnace. He is a friendly and personable guy who takes pride in his work!

R&S TO THE RESCUE!!!
On the first day this season that I actually needed my gas heat, my furnace was non-​functional :(Despite my best efforts to solve the problem, I was stumped. The next day was in the 30’s, winter storm setting and my house was 48 °F!
I live in Hillsboro, I called everywhere, but everyone was booked out days. After being referred by a family friend to R&S, I thought a company in West Linn would be a long shot… boy, was I wrong.
Scott Draper put on his snow tires and trucked all the way across the Portland metro area and was at my house within an hour. He had my furnace running in 20 minutes. Total bill was $ 136. Scott was professional, polite and was willing to let me send my bill to my landlord for payment.
My family thanks Scott and R&S for saving my family from a blistering cold storm!

I’ve been going through a 3 month renovation on a 102 year old home in John’s Landing. We had an oil furnace wrapped in asbestos that took up our entire basement. It looked like that Octopus creature in The Goonies.
Scott and Russ came in and completely blew us away with all the great work they did. They were able to set up a new high efficiency gas furnace and A/​C Unit. They had to run ductwork throughout our entire basement because we were finishing that space. They also had to run all new ductwork to our main floor and the second story of our house, which never had anything up there before.
Our worry was that we’d have exposed ductwork in our upstairs, because there wasn’t much space up there to begin with. They were able to hide the ductwork in the least invasive way possible, keeping the aesthetics of our living space completely in tact.
Now my wife and I get to enjoy a 102 year old house with entirely new heating and cooling. These guys went above and beyond our expectations, and I would recommend them to anyone looking for work on their heating and cooling systems.
If I could add a sixth star to this review I would.

Like finding a great and trusted mechanic to work on your 69 Porsche, a great heating and cooling guy who will now plow a hole into your checkbook ranks right near the top of «gotta have» connections.
My family woke up to a 60 degree house this morning after the «furnace igniter» gave way in the middle of the night. Not normally a huge problem, but it was below 20 degrees outside (coldest night of the year in Portland). Thanks to a neighbor who had worked with Scott (the owner) before, he was out right quick. As Scott was getting underway, he mentioned that he always hits the houses whose furnace dies overnight. Could have been a line, but I gotta believe based on the small amount of my bill and the speed in which he did the job he was serious and on his way to the next poor soul whose house was turning into an icebox by the minute.
For me, this was a ¹⁰⁄₁₀ experience because not only did Scott fix the issue, but he completely vacuumed out the furnace and swapped out the dirty filters without even telling me ahead of time. He just did it and I stood there stunned, waiting for it to show up as a line item on the bill, but no, it was not on the bill and like I said… he was done in 15 minutes and the house was on it’s way to warm again!