Circle Infiniti

My favorite place for service for 6 years so far. Customer service is great. Pam in Service always takes good care of me. They call me when they say they will call me. Loaner cars are very convenient. They don’t pressure me into getting any service that I don’t want but they do go over in detail everything I do need to know. Definitely the best in Monmouth County.

I had a great experience purchasing a used vehicle at Circle Infiniti! They treated me as I was purchasing a 50k car, they had me sold & written up within an hour, only thing left is to pick up car the next day, & I could of left the same day, their pricing on the used cars are great & Dom «my salesman» was great. They are bringing a new meaning to Car Salesman especially when you can be in & out is such great timing! Great Job, hope to be back to buy that $ 50k car some day, lol!

After receiving a rather scathing response from another dealer after reviewing my lease contract with Circle Infiniti, I was more than upset and previously wrote a review expressing my dissatisfaction. Within days, I was contacted by the General Manager, Dave Difilipo asking if he could address my issues and clear up any mis-​information I may have received. I also happened to have needed maintainence (oil change plus a nail in my tire) which Dave took care of for me right away which was very generous. He then took the time to examine the terms of my lease with me. I realized there was a miscommunication between myself and the sales person rather than a deception. Clearly the other dealership that gave me the aforementioned review was looking to discredit Infiniti in order to gain my business. As the GM I know he has a million things on his plate. It was nice to feel like I mattered enough as a customer to take the time. Thank you!

When dealership goes the extra mile to help a damsel in distress you MUST scream it from the highest mountain. Girl friends 2012 SUV had a wiper situation, me being dutiful boyfriend looks at it and see’s it just a simple fix of tightening a loose nut. Called Infiniti roadside assistance & they only would come out for dead battery or a flat or if we wanted a tow to dealer. On presidents day you know dealership is swamped and they weren’t sure they could get her the car back in time for her to go to work. Because it’s a leased vehicle & I didn’t have my tools I called Circle Infiniti & the GM jumped in & sent out a gentleman who lived nearby to make the quick fix. girlfriend was happy, gentleman refused t take a gratuity I offered and said «We are Circle Infiniti It’s what we do for our customers» Great job guys !

I have truly never had a better experience at a dealership. My salesman Evan was not only efficient and as fair as he possibly could be, but also very patient. I didn’t exactly give him an easy time, since I’ve had such horrendous experiences and have been treated horribly by dealers in the past (see Windsor Nissan review, east Windsor NJ). Evan remained patient and professional and got me as close to the payment I wanted as he could. He followed up with me throughout the process via text on his own time and assured me the car would be mine, and he followed through. The day I went to purchase the car, Evan wasn’t there but he set me up with Don to finalize paperwork. Don was also very friendly and thorough. Upon test driving the car, I noted that upon breaking the car felt a little shaky, Evan suggested that it may be the rotors needing to be resurfaced. After talking, Evan said he would make me an appt to have them serviced free of charge. The service appointment was about a week after my purchase, and it was also a very impressive experience. I was given a beautiful loaner car to get around in while my car was serviced, and the staff was great (John). My only gripe is that the front desk receptionist is rude, and not knowledgeable about the car buying process… But overall I am very impressed with this dealership and I love my g25x !

I’ve been utilizing the services of Circle Infiniti now for about 10 years and have always been extremely happy with their service and professionalism. I have never felt taken advantage of and always feel as though they are dealing with me in an honest and forthright fashion. That is what I need and what I expect from my local car dealership.
As for the Infiniti vehicle itself — I think the quality of the car speaks for itself. I am currently driving my second Infiniti and I am sure whenever I’m ready for a new car five years or so down the road, Circle Infiniti is exactly where I will turn.

I’m a business owner and I am a stickler about things being done a certain way. Circle Infiniti has been my dealership of choice for my last 5 Infinitis and I couldn’t be happier. Irwin Lieberman is my absolute favorite person!!! Please tell him Erica sent you. He is very calm and sweet and down to Earth.
The service department is great. They value your time and your dollars! Go, get a car at Circle!

Great service dept! Worked with me until I was satisfied with the result!
Bought a used EX (as is)… and within a few weeks the front end shimmy was making me crazy. Brought it in an they repaired it and split the cost with me. Few weeks later– had to go back for some flashing dash lights, fixed at no cost to me!
They are customer service oriented!
My car was recently totaled (not my fault) and I plan to purchase another vehicle from the because my salesman was great! (mark bahary). No games, no gimmicks and no funny stuff!
Highly recommend this dealership!

I am extremely pleased with the level of professionalism and quality of service. The pricing is fair, the diagnosis of your vehicle is honest, and it is done by the dealer which is just more comfortable when you have a lot invested in your car like me. Special thanks to John in the service department. Even the guy who gives your loaner car is friendly and is always n a great happy mood. Thank you circle

Been awhile since i was there but when i bought my new infinity there a few years ago everything was top shelf. Sales, service, follow up top notch. No games I bought the car over the phone and picked it up the next morning No games. One of the better Auto dealers I ever dealt with. Would def go back again

Great dealership! Especially Jason! Love my Infiniti & their service!

I don’t usually write these reviews, but I’m feeling the urge to do so for this dealership because I was, quite frankly, surprised by how they treated me — especially their parts manager Jim Russo. I was driving around in my 2002 Nissan with the «Service Engine» light on for a few weeks. As I was driving down Rt. 36 to Red Bank, I spotted this Infiniti dealership. I figured they should be able to figure out the issues with my car since Infiniti and Nissan are the same thing. I had actually gone into a few other shops previously to diagnose what the issues were. They all told me, «It could be this, or it could be that, or it could be a combination of this and that; we need more time to figure out what’s wrong with it; etc.,» which all sounded to me like they were going to replace everything and charge me for them. I pulled into the valet at Circle Infiniti, and was standing outside my car for a few minutes because I didn’t see anybody around and I wasn’t sure if I should just leave my car there. Jim came out and asked me if I needed help. He was very nice. I explained to him about the «Service Engine» light and all the things other shops told me, and Jim said it would take about an hour for him to take a look at what’s going on. I was going to wait around, but, to my surprise, Jim offered me a loaner car. It was around lunch time, and he said he thought I might grab something to eat rather than wait around at the dealership. I mean, I wasn’t even driving an Infiniti, and Jim treated me like I just bought a new Infiniti from him! So, I left my car with Jim, and took the loaner car to Red Bank to take care of business. Within an hour, I got a phone call from Jim. I was on my way back to the dealership, so I told him I’ll be back in about five minutes. When I came back, Jim took the time to explain what was going on with my car. It wasn’t one of those, «It’ll be anywhere from $ 300 to $ 1200 to fix the car» — he actually explained in details and told me what my options were. And the estimate he gave me was lower than the estimates other shops gave me as their «best case scenario.» It’s not true that dealerships always charge premium — at least not at this dealership. For the kind of service I received, I’d have been happy to pay double of what I paid to fix my car. I’m going to recommend this service department to everybody I know. Thank you Jim!

I get my car serviced here and its a decent dealer.
Pros:
–The service itself is alright i suppose, nothing to write home about (People are fairly friendly, mostly…)
–The few times i actually had trouble with my car they were nice enough to schedule me in for an earlier service to fix it.
–Compared to what my friend has to pay for his regular service at ray catena’s lexus its fairly cheap here.
–Complimentary car wash.
–Dude actually remembered my name when i went in to pick up my car, small thing but it matters sometimes.
Cons:
–You have to return loaner’s with the same amount of fuel that you took it out in. (is the economy that bad?)
–I had NO treads left on my tire. figure they wouldve told me as i’m not a mechanic or anything, but they never even mentioned it to me.
–They say they top of fluids but do they realli? i wonder sometimes…
–You have to give them your insurance info now, b4 you get a loaner. kind of a hassle. (ray catena doesn’t ask this from u)
It would be cool if they could take care of a few of the points i mentioned and then they would truly be competing with lexus in terms of service; but all in all nothing too horrible to write about.
*Note for buyers: this is the only infiniti dealer in the area, so there isn’t much in terms of price competetiveness. I was considering gettin my 07 g35 here when i was first looking but they wouldn’t even consider matching the $$ at the time. I found that there was much better competition in ny which saved me A LOT, i realli suggest people shop around. *