Holiday Inn Express & Suites West Long Branch – Eatontown

Very Accommodating!
We got married in sea bright NJ on 4÷15÷16. Since we live 2 hours away we knew we would need hotel accommodations for or guest. After pricing out all the local hotels the holiday inn was the best priced & closest to our venue. The staff was extremely friendly and willing to help with anything we needed. The breakfast has something for everyone. We had a suite and it was so comfortable and very roomy! Very pleased with out stay!

Stayed this past weekend. Check in process was simple, room was clean and King bed was comfortable. Nice front desk staff, free continental breakfast too!
My only slight complaint was the Wi-​Fi was very slow.
Other than that, wouldn’t hesitate to return. All was great here!

This is my favorite hotel in NJ. The staff is always friendly and helpful. The past several times I’ve stayed here they have upgraded my room for free. You just can’t beat this hotel.

My review of my experience at the Holiday Inn Express in West Long Branch, NJ is a very positive one. I stayed here for two nights particularly searching for an in-​room jacuzzi/​hot tub and at a great price. We paid about $ 150 per night with a AAA discount. I was pleasantly surprised upon entering the hotel. The service was friendly and helpful. They checked in me in quickly and without hesitation even though I misplaced my AAA card at home. After check-​in, we went to our hotel room on the ground floor. Very nice! Three rooms, living room, bathroom, bedroom — all separated by doors. Perfect for parents and children who want privacy but it was just my wife and I for a romantic getaway and we were more than happy! Has a sofa, chair, two flat screen tvs, microwave, desk and chair, refrigerator, and much more! The bed was comfortable, we slept easily! They had FREE high speed wi-​fi! The breakfast in the morning was fresh and bountiful! They had waffles, danishes, eggs, sausage, muffins, cereal, juices and more. What I loved most about this hotel was it was accessible to many restaurants such as Sawa Hibachi & Steakhouse, Monmouth Mall, movies, even dunkin donuts! And it was very close to the parkway/​route 35/​route 36. We will definitely stay here again next time we want to get away for a weekend!

We stayed in the King Suite room with the sliding doors below are my pros/​cons.
Pros:
1. It was reasonably priced and a short taxi ride to Asbury Park Beach.
2. It has a free breakfast which is A-​OK!
3. The room and hotel are very clean and maintained.
4. The staff is awesome.
Cons:
1. The foldout couch is terrible to sleep on.
2. The room is VERY dated and the ceiling looks like there was a leak 7 years ago or so.
3. The TV in the living room portion is not a flat screen, this is not a real issue, but it does make it look dated.
4. The couch had grease stains on the back of it where people rest their heads.
5. The bathtub is peeling paint? Weird but true.
6. Despite being «non-​smoking» there was a continuous cloud of smoke on the 2^nd floor that seeped into our room.
7. The internet access while free is really hard to connect to and get to work. Also they track devices for some reason. It’s weird being tracked like that. But hey many place won’t even provide it.

We got a room for the 4^th of July weekend. Checking in was the highlight of our stay here. When we checked in the front desk had different options for rooms. We ended up on the second floor and that’s when we had our issues.
Immediately we found out that the sink didn’t work. When we called the front desk they sent up a guy to try to clean it. He valiantly tried to clean and unclog it for about 15 – 20 minutes before saying he needed to contact the maintenance person… which was strange as the front desk had previously told us that the person they were sending up was from maintenance. At this point the guy said he would be back in a few minutes to never return.
We then called the front desk again and asked if we could change our room. The front desk said that they would call us back in 2 – 3 minutes. 10 minutes later and still no call back. At this point I went down to the front desk to ask for a room change. The front desk then told us that there were no more rooms. When they has only given us options a little while ago when checking in!
The front desk then told us that they would need to talk to management about the next step, at which point they disappeared into a room behind the front deal for about 10 – 15 minutes.
So at this point we’ve been struggling for an hour or so with the service here.
The front desk returned and said that they put in a emergency call to the maintenance guy who isn’t here right now. When asked when that guy would get here we found out that they didn’t really have a timeframe just that it would be soon.
So I asked if we could be compensated and they said they can’t do that without the manager. When I asked to speak to the manager they basically told me that the manager is not in for the day, which is strange because who were they talking to for 10 minutes in the back room then?
At this point I asked if we could just cancel the room due to the unsatisfactory customer service which they told me no to.
So morale of the story is sink doesn’t work, front desk gives a run around and wastes a lot of a persons precious time. The manager was no where to be found and we’re kind of strong armed into staying into a non-​working room. Stay Away!

We stayed only one night and it was sufficient for our needs. There was nothing substantially wonderful about it and nothing really terrible either. The staff was very nice and courteous, which is always good after a long day of traveling. However, the heater in the room was very loud and made falling asleep difficult. We eventually just turned it off and used the extra blankets. The room was clean and the breakfast had enough variety for everyone. I will probably stay here again if I go back to the area due to the price, cleanliness and accessibility. I will just have to bring an electric blanket with me if it is in the winter months so as not to use that noisy heater!

I love it when my expectations are met and that’s exactly what happened here.
This is a solid budget hotel that very nicely got the job done. Parking was a breeze. The front desk folks were friendly and courteous. My room was spotless and everything worked. My room was quiet. I couldn’t hear any erotic adventures next door to fuel my fantasies. Oh well. The free breakfast was substantial and fresh. Absolutely no complaints. For a hundred bucks or thereabouts you can have a decent night’s sleep and move on.

We stayed here for a week due to business and while the room is nice. We got a suit. The staff is deplorable.
For 2 days we had lukewarm showers and got told maintenance would look at it after day 3 of complaining we had a maintenance man show up to say he checked it the day before — the day I happen to have stayed in the room all day while my husband worked. I didn’t appriciate being lied to.
Breakfast is ok but I witnessed staff cleaning the pancake maker with non food grade cleaner. Not sure I want windex flavored hot cakes.
Cleaning staff refuses to speak or understand English so when you ask for extra coffee or an extra towel from them they nod and say yes and then walk away with out providing the service item requested.
Front desk staff acts like they don’t want to be here and are going through the motions when you try to bring any concern to their attention. Our family travels all the time often being gone more than we are ever home. We usually stay at Hiltons but in some areas we take what is available and meets the company travel policy. We have never had bad experiences at other HIE but this one is nothing more than a fancy no tell motel.

Stayed here for a «staycation» weekend. We had a room with two double beds. The hotel is nice and clean. However I couldn’t tell if it was humidity in the air or bad air quality inside the hotel because there was always a «yuck» feeling even with the air conditioner blasting.
The free breakfast they have was really nice. They had hot items (eggs, sausage, biscuits, and gravy) as well as pastries and cereals. The front desk staff was nice and friendly.
The bad part was the room service/​cleaning. They show up to your room really early to clean your room. If you’re not ready when they show up they will not come back later (at least they never did in our case). Also called the guest services to request extra towels that never came so we ended up going to the front desk wet from the pool to get our own towels.
Overall this hotel is a decent stay for it’s price. Do not expect first class accommodations but it gets the job done.

Clean comfortable room. Great complementary breakfast until 10am that includes bacon, eggs, biscuits, white sausage gravy, cereal, bagels and coffee.

We stayed here for 4 nights during a visit to Long Branch. First the good:
Clean room with contemporary styling.
Courteous staff.
Great continental breakfast with gravy and biscuits with sausage or bacon every day. That was a big plus for me in Jersey.
Decent bed.
But really that is all I got. We had just stayed at the Holiday Inn Express in Durham on the way up. In contrast Durham had a great flat screen with multiple cable channels, microwave, fridge, and incredibly friendly service from all of the staff. They also had a great breakfast.
Here is the bad:
Older flat screen TV with limited cable.
Maid never, not one day, changed the plastic cups. How are you supposed to drink cocktails. We called the desk every day for a cup delivery.
Unappealing indoor pool when the weather is so nice. (OK probably unusually nice– I will give them that)
Hard to find something to watch on the old ass TV.
And finally, we arrive in the early evening to find the guests outside due to a fire drill. OK we all wait 30 min for a fire department OK to enter– quite exiting. Then at 12:30 AM it happens again. Here we are outside with the other guests, looking like shit (however, we pulled it off quite well), for another half hour while the fireman checked it out. Later I called he desk who told me that the first incident was a «faulty head» while the late night experience resulted from a guest who was smoking in his room. Really, two different fire alarms due to two different causes. Yeah right.
Longbranch HIE– Go to Durham and take some lessons.

Neat & Clean rooms, Heated Indoor Swimming pool, & Fitness Center.
Complimentary ‘Hot-​Meal’ Breakfast bar, 24hr Internet /​Business center, & free USA Today newspaper. (Nice amenities for business travelers)
I had some problems with my room key, the magnetic strip on my card-​key barely worked. The registration clerk swiped it through the code machine several times, –and I still had problems with it. (I think its time they get some newer card-​keys)
The walls are sort of thin, I could hear (normal) talking from the people in the adjacent rooms. It was a little pricey also, at $ 124.00 per night (Single Occupancy), but a comfortable stay otherwise.

This place is A-​OK. TV’s could use an upgrade and the bedding could be a little bit softer, but overall very clean and very hospitable. If you’re part of the Priority Club, then you get a complimentary basket filled with fruit, granola bars, and a bottle of water. An excellent touch of service.
If you get a great price, go for it. Ain’t tooo shabby.