Verizon Wireless

I dropped my I phone and cracked the screen a year ago and went in to the Verizon hwy 36 west long branch location. I have insurance on the phone and figured I could get the screen replaced or a bother phone. I was helped by a sales woman named heather who informed me that it would cost me 100.00 to get another phone and that it would be sent to me in 7days. I was available for an upgrade in a month. She said she could add another line to my account and I could get a new phone and it would be like getting an upgrade and all I would have to do was cancel that number online in a month and I would not be under contract with it.
That was a lie. I tried to cancel it a month later online and u can’t. I have reached out several times to the store and they said there is nothing we can do. I ran over that phone by accident a month later went in and got upgraded to a new phone and asked. Again is there anyway to cancel this line and explaining what happened and again nothing we can do. I have felt with customer service who actually has gotten my bill down some but I am still paying for a number that I do not use and was lied too about. I will never go to this location again and after all of our contracts are up we will switch carriers. I have been a customer for 9 years.

I brought a defective phone to this location.
The service rep was very nice but incompetent.
She did not process the transaction properly. Verizon is threatening me with a $ 500 charge. I have spent more than two hours on the Verizon service line over 4 separate calls trying to rectify this. Each time I was assured that it was taken care — I’m on the phone again now.
I suggest that you go to Sprint, T-​Mobile or any other carrier than Verizon

This review is very long overdue and to piggy back off my comments from my review at the Hazlet location…
By far the best service anyone could ask for in customer service. Israel was an absolute pleasure to deal with. True gentleman with superb professionalism!!!
The Hazlet location needs to take a class trip to the Eatontown location cause they could learn a thing or two from these guys.