Riverbend at Port Imperial

Lived here for 2.5 years and have been very disappointed by management. For 2 months there has been drilling (due to new property being built next door) consecutively from 9 – 5 and the staff has been unresponsive when it comes to a timeline of how long it will go on for and if a concession can be made. If you are looking here I would suggest obtaining all future building plans as the current noise is unbearable.

I’ve lived here for close to 3 years and really enjoyed the views of the city. While the location maybe an upside to this place, dealing with the management on a daily basis makes it completely worthless!!! If you are looking to rent or purchase a condo, please make sure you read the contract thoroughly and agree with the management on every single clause. If not, these guys can make your life a living hell and charge you penalties for every single thing. I DO NOT recommend living here because of the poor, unprofessional, and uncouthness of the management…

HORRIBLE, INCOMPETENT, UNPROFESSIONAL, EXTREMELY RUDE MANAGEMENT FROM CORPORATE TO LEASING OFFICE
Pros: it’s a great community with good people and great facilities. Everything is close by, option of outdoor or garage parking is a plus and huge free guest parking lot. Nice dog park. Locations obviously very convenient for commuters. Apartments are ok but below par given the nice upgrades surrounding communities have.
Cons: the nice facilities aren’t always maintained. As a dog owner, i get a heart attack every time i bring my dog to the dog park and see the sharp, dented, fencing jutting out all over the place.
The apartments in general are NOT properly cleaned and maintained by management. Dreading to see what they’re going to charge me at end of lease. TAKE PICTURES OF EVERYTHING BEFORE YOU MOVE IN.
If you’re considering moving into this building really soon, and you have a dog (s) beware of neighbors who complain CONSTANTLY in a DOG-​FRIENDLY neighborhood. Its overall a really nice family community with lots of dogs, but in my case there’s one particular neighbor (just ask any staff. Almost everyone knows who) who has made plenty of false accusations against my apt and excessive barking and complains about every apt possible in a DOG-​FRIENDLY COMMUNITY.
After almost 6 months of this neighbor harassing me with complaints to front desk, tried working with leasing office manager to work out a solution. …good luck having a competent, coherent, adult conversation with that one. Tried calling corporate… manager never got back to me. Took a month to have a conversation with him, then when I made a follow up call, one of his secretaries, or the like, wouldn’t transfer me and told me to «cuss it out with (leasing manager)». Very professional, this lot.
Bottom line is this: units aren’t anything impressive so do your hw and see if they indeed are the cheapest deal around. I personally love the community and I’ve met some great people and made good friends with fellow dog owners. Its a great area for young families, couples, singles. But you definitely want to think twice about how important management is to you. If an issue arises, it’s a migraine getting anything done.

While the views from the apartments can be good, the management company Roseland for Riverbend at Port Imperial (in West New York, NJ) has numerous flaws.
The complex features tennis courts, a playground on premises, an indoor theater, two gyms, an indoor half basketball court, and multiple pools. They also have two community rooms that can be rented out.
The management company did not deliver on a referral credit that was supposed to go to a current family that was living in the complex. When we asked our friends months later if they got the referral bonus and they said no, we asked Roseland and they said it was too late. At that point, we thought the management company was a little shady — but it gets worse.
When you leave the apartment, they find all these different ways to charge you and reduce your security deposit of $ 2000. For example, they charge almost $ 400 as a cleaning fee. We had our maid clean the apartment after we moved out so the place was in good condition. It was actually in better condition than when we moved in. We had steam cleaned the carpet on our own dime shortly after we moved in. Then Roseland charged us for a dirty carpet. I wish we had taken pictures of how atrocious the carpet was when we first moved in. It is preposterous that they charged us for the carpet.
Many other complaints about delays in fixing issues with the apartment. Also, they charged us for some broken blinds and the dryer door. Those items were like that when we moved in — it is absurd that they charged us for this on the way out.
They take advantage of people who have to move due to a change in job and location because you cannot easily fight this kind of stuff once you leave.
There are many other, hopefully better places to stay in Port Imperial to Edgewater. Avoid Roseland and Riverbend at Port Imperial if you do not want to deal with headaches and unreasonable customer service.