Automatic Laundry

I called with an issue with one of their cards and they were quick to send out a replacement with my original balance. It was a little unusual that they couldn’t look up the balance remotely but I did have an old card without an serial number so that could have been the issue.
I was a bit apprehensive sending them my broken card which had a $ 40 balance without any issue number or guarantee that they’d send back a replacement but I receive a new card within a couple of days with no issues.

Not surprised to see almost all the reviews here are 1 star, but it frightens me that I may never see my $ 20 again.
Put $ 20 on my Pinmate card as instructed via their website. Got a confirmation email with a pin number. But when I enter the pin, the machine just pops the card back out and it still has $ 0 value. Then I find out the «customer service» number on the card is only answered M-​F 9 to 5. It’s Sunday so no laundry for me.
And the other reviews, like I said, make me fear I may never get to use that $ 20.

Similar to everyone else… I am very disappointment with the automatic laundry service. I made a payment through the machine on the first floor of my apartment and added $ 20 to my card and when trying to load the card it said the pinmate code is already in use. When I called and asked for a refund, because clearly it wasn’t $ 20 on my card, you can see the balance… The woman on the phone assured me I would receive a refund but that she wasn’t sure how the refund process works. How can you assure me I am going to get a refund but not sure how the process works? She put in the request and… well three weeks later over 8 calls/​emails still no refund…

I have lived in a building that uses this service for the past two and a half years. The prices are a little expensive for the size of the machines, but they usually get the job done. I have had problems with the washers not throughly rinsing my clothes and leaving large, white detergent marks. I have had trouble with their system charging my credit card for double the amount that I put on my card. Not to mention, it’s a little asinine to have to pay $ 5 just to get the card
.
My biggest complaint is that the company won’t refund money left on the card when a resident is moving out. I move out in 1 week and have $ 20 left on my card! The receptionist seriously suggested that I try to sell it to another resident. Do they expect me to stand in the laundry room and try to sell my laundry card like scalping tickets at a concert or sports event?
Thank you for the final inconvenience!

This company is the worst. We have notified them that their revalue machine has been now for several days. They have been notified by several people and they never fixed it, but they keep taking our money and tell us it is not reimbursable. This company stinks. Think twice before using this service. They are bad news. Also, have left several messages and now one returns calls.

Expensive and unreliable. I’m horribly upset with the quality and efficiency of the machines they provide. I’m not surprised that my current apartment, which already sucks, had to hire a laundry company that’s equally as bad. I do like the card system rather than carrying a bunch of coins around, but the website only allows for a minimum of $ 20 to reload each time. What if I only need to do one load for a while? Well, now I have $ 20 on my card for no reason. Wait… I think I know why!
Each load is $ 2. All my clothes come out soaking wet from the washer. All my clothes are damp when they come out of the dryer. Like someone had mentioned, I also have to run my clothes two or three times in order to get my clothes decently dry. Keyword decently. I end up spending so much money for one load of laundry. What a DRAG.
Oh, also, adding extra cycles to the laundry is a JOKE. You have to insert and reinsert a card a million times in order to get a couple extra minutes in.

Awful service! We’ve been having dryer issues for more than a year, and what they are doing is either denying it, or blaming it on the building management. They also love to say that they haven’t heard complains from other tenants. Instead of fixing the issue, they now raised prices.
Stay away from them!

Contacted the number on the back of my laundry card because their website will not load (have been on the website numerous other times, but today website doesn’t work). Woman on the phone was extremely rude, kept telling me to «click on the maroon laundry card» after I had told her three times the website wouldn’t load. The woman said she cannot tell me how much is on my card or help me put more money on my card over the phone-​why do they even put a phone number on the back?!
Aside from their terrible customer service on the phone, their washers and dryers are constantly not working properly. Clothes always come out of washer soaking wet, even when I do a very small load. I have to run them through the dryer at least 2 if not 3 times to get them dry. Having laundry in the building isn’t convenient if it costs 3 times what it should for one load because machines aren’t working properly.

Don’t employ. You will constantly lose money in machines because they don’t keep up with them. And then you have to wait for a refund for 6 mos., if you even bother complaining, and only after you call a million times and email a million times.
If you lost money — no matter how small, don’t let them have it and get away with it. Keep on them. It only gives them more incentive to suck.

lousy low grade ill maintained machines, slow tech support, rip off rates

I’ve lived in two buildings who use their automatic system. It is more cumbersome than walking shoeless to a bank in the snow to get quarters. There are redundant forms, user end agreements, and card submissions. And when their machines won’t accept your revalue code, they don’t even have people working the weekends to help you. Do you folks even know when 95% of people are trying to do their laundry? Certainly not 8 – 5 Monday through Friday.

Apartment complex decided not to use this company anymore.
I called to get a refund on my laundry card and was told they couldn’t/wouldn’t refund the money.

To recap…
Wait a minute. How can Recap if I have not written anything???
But I digress. This company apparently runs the laundry facility in the building where I live. They have these cards where you load your money, so that you do not need to run to Shaw’s and get quarters. The system is good but there is no indication or sign on how the heck you get your card so you can start loading money into it! (you ask the super). the system works ok but there is no process to get a refund if you lose your card.
The service is a little slow to respond to reports of bad units. I called in a bad dryer about two weeks ago and all that has happened is that an ‘out of order’ sign has been posted on it. We shall see how it does.

To recap, I was doing two loads of laundry, one was in the washer, the other already moved to the dryer. When the time showed that the dryer should be done, I walked down to find that the clothes were still wet. A little discouraged, I took out the «driest» (term used loosely) items and left a couple in to dry a little longer with the next load. I put in $ 1.75 for the next load to dry (the seventh quarter for the extra eight minutes, hoping to, ya know, get things DRY this time) and hit start. Nothing. I hit start again. Nothing. I opened the door and closed it to make sure nothing was in the way. Hit start. Nothing. Nothing was being dried, but the time was winding down. It was the world’s clunkiest timer.
So I called in to share the news, explained what happened and said I would like a refund. I explained that now all my clothes were soaking wet and, since it was the only unit in the building, they would now get mildewed and need to be washed again. Since that was two entire loads soaking wet with no dryer that both needed to be washed again, common sense tells me that would be $ 6.25 ($ 3.00 a load plus the $ 0.25 I used). I received no refute of that belief with the nice woman I spoke to on the phone that night.
Furthermore, even if you believe that the first load was «dry enough» (it was not), then it should still be a $ 4.75 refund. Or if you believe I should somehow find a place to hang two entire loads worth of laundry in my 400 sq. ft. apartment so that they can hang dry for the next 12 – 16 hours, then it’s still $ 3.25 for the two loads I paid for in the dryer that never dried.
Instead, more than two weeks after I initially called in the complaint and am told my «full refund» will be mailed to me, I get an envelope with one dollar bill and two quarters taped to it.