AMC Palisades 21

In the past we have had some negative experiences here. The sound quality, customer service, and food quality were all sub-​par compared to other theaters we’ve gone to. Recently, they have upgraded most of their theaters. They are smaller and have recliner couches, which are a major upgrade. We have not had the issues with the sound quality or customer service either. Keep in mind that you have to reserve your actual seats now, so earlier is generally better.

Good theatre. A but pricy in the afternoon. But if you can get here before 12pm u can get a good deal on some movies

Spent over $ 50 to have four people see Finding Dori. I came from dinner and had a cup of soda. Security was quick to say it had to be finished before I got in. But they wanted me to buy $ 15 popcorn and another soda. As I’m at the concession, I see this employee with this wild untamed hair. She’s sweeping by the popcorn machine. All I kept thinking was that hair is probably in the popcorn. So gross! Never again.

First off the reserved seating is a total mess! There are lines all over to purchase tickets either in person or via machine. Many people are in the wrong seats or on the move because people will not sit a seat over from there reserved seats.
The plush seats are not well designed for your neck at all.
Front And Center pre movie must have 30 commercials and a movie starts at least 20 or more minutes from show time posted.
Get rid of reserved seating or if you have a reserved seat and the movie begins you lose your «reservation» and sit anywhere.

love the new seats… also, like that you could buy and reserve your seat in advance

Haven’t been here in years. I stopped going when the AMC theater opened in Garden State Plaza. However, I went back here because of the reserved seating options. What I didn’t know was the theater was renovated with reclining seats. Very comfy for an enjoyable movie experience.

I have been going to the mall for over 10 years now and I have seen a bunch a movies over that time. I remember seeng my first IMAX movie, Spider-​Man 3, there in 2007. Anyway, over the years this theater has been from good to very good. I think the current setting is the best update so far. They have replaced all of the seat with plush leather reclining seats, controlled by a small touch panel on each armrest that can control the degree of both foot and back recline. Not the most responsive, but I would imagine with 1000s of people slamming on the panels, they suffer their share of abuse over time and become less responsive. The seats are «grouped» by two kinda of like loveseats with a armrest in between (yes the armrest can swing up).They are very comfortable, though the grouping of twos may be good and bad. Great for dates/​couples but when you have a group of three, you will have two people closer together and one person on the adjacent seat pair. Not to mention that 3^rd person will probably be sitting next to a stranger. It isn’t bad by any means, just wonder why the grouped seats were necessary. I would imagine that there is some sort of design necessity for the reclining mechanism?! The rows are spaced out generously and I am more than confident that you will never have someone in front of you blocking you from the screen. The assigned/​chosen seats are great and easily labeled by row and by seat. Concession stand is the usually stuff, but they moved the soft drinks/​icee machines to the outside. Though I am sure this speeds up the line by making the customers fill drinks/​icees themselves, I m sure tons of people come in with their own cups and just refill to their hearts desire. The prices between drinks and icees isn’t much (50 cents?) so I don’t think they are too concerns with people buying fountain drinks and filling up on icees. Anyway, we had a great time seeing Civil War here. The comfortable organized seating and concession upgrades are welcomed. We plan to return in the future.

Great theater. AMCs have really stepped up their game with reclining seats. I like the reserved seating. Although, the seats at the Starplez in Ridgefield Park NJ are a bit better.

Theatre’s are pretty big, and the new reclining seats are awesome! After sitting in a chair like that it makes it difficult to go to just an ordinary theatre. The main entrance floor can be pretty messy at times, littered with popcorn and spills and stickiness on the counters. The staff at the concession stand aren’t always the friendliest. Of course the prices are outrageous but that’s just to be expected.

Big. Lots of movies. Reasonably clean.
The concession lines take forever, but other than that, A-​OK.

Comfortable seating when the recliner actually works and very poor presentation — never bright enough (they also removed masking from the screens and never fixed projection issues in the three small houses). Awful service as well — long lines and broken kiosks along with dirty restrooms and management that seems to not have enough support (often when you ask them to take care of something and its not taken care of they’ll say «sorry, we got swamped — I forgot about having someone fix your recliner that didn’t recline»). All this for the highest first run ticket price in Rockland Co!

This place is the opposite of amazing! Poor customer service, overpriced tickets and bad food, broken facilities — if this is refurbished I dread to think what it was like before

Well worth the price you pay for a ticket. Seats are very comfortable but a little dirty. It is nice not touching elbows with the person next to you.
Only bad thing about this place is where you have to retrieve your tickets. One of the machines was broken and the other two were running slow. What’s the point of buying tickets via fandango if it doesn’t make the whole process faster.
Food selection is pretty good. I only had an icee and popcorn so I couldn’t tell you if the food is good.
Nice theater to take a break from shopping and relax. Will be coming back

Palisades IMAX — the large screen we’ve known and loved for years — is closed forever.
The space is being renovated into a new interactive kids zone («5 Wits») and the IMAX theater has been moved into the regular theater complex — where it has been butchered, chopped up, and spat into our faces in a bastardized «digital» version that eliminates 70 mm film and shrinks the screen by 100%.
I drove for well over an hour and arrived for Star Wars IMAX 3D tonight, ready to experience the film on one of the east coast’s last standing 70 mm IMAX screens, and ended up feeling sad and deceived in the name of making things cheaper.
RIP Palisades IMAX, you will be missed.

This giant multiplex opened in 1998 when the mall was built and opened. Sadly it put out of business two independent movie theaters. One in Pearl River that was a single screen another theater in Pearl River that was two screens. As well as Rockland county’s first multiplex which was terrible which had five screens and also the UA Cinemas at 11 Plex that was built in 1988. Along with a very nice 2 screen ClearView cinema in new city. The only two theaters to survive were a six Plex ClearView cinema in new city New York and the beautiful Lafayette theater a single screen movie palace built in 1924. AMC theater hAD 22 screens and pretty comfortable seating. It was it OK place to go see a movie that wasn’t playing anywhere else in the Rockland because of its sheer number of screens. Over the years they never replaced any of the seats and it started to get rough around the edges. In 2015 they decided to reduce the seating capacity by 50 to 70% in each screening room. By putting in the big comfortable reclining seats, movies sell out much more then in the past. Going from 200 and 300 seats in some screening rooms to only 50 or 60. I went to the theater in frequently when they had the normal seating capacity. But they always seemed to have enough staff when they got a long line to get people into any of the 22 screening rooms. Now they’ve added automated kiosk’s or just kiosks. Problem is six out of eight of them are broken. They have not been fixed. The amount the staff has been severely and shockingly reduced. On a busy weekend there WERE over 150 people online because it was the opening weekend of Star Wars. I wanted to see another movie and they only had ONE yes you read it right ONE person one human being taking tickets. In the past they would have four people at the ready to accommodate a big crowd. It was so frustrating I walked away and left along with a lot of other people. This place has really gone downhill. And yes the place is much less kept up dirty in the lobby area in the screening rooms as well. It might be OK to go to during the week in the evenings when there’s not that many people going to the movies anyway but to come here on a weekend FORGET IT you’ll be waiting on LINE FOREVER shows will be sold out because of the severely reduced seating capacity. If you must go to multi Plex then check out the regal or the bowtie in new city. Better yet go to see what a real movie theater is like and head to Suffern New York to the Lafayette theater. AMC better step up their game and get more people to work at the theater to take tickets and cleanup the place or they WILL see a very large drop off in in attendance to the other multiplex or people will wait for the movie to come out on video

PLEASE NOTE: this review is a combined for regular and IMAX
regular amc: 4.5 stars
IMAX: 1 star
regular amc:
this place is great. been going here for many many years. They have lots of theaters so that means lots of showtimes. (unless you are trying to watch some obscure indie movie). They now switched to reserved seating which is nice too, so you don’t have to go super early to grab good seats. seats are comfy, screens are large, sound is booming, etc. food stand is great too. overpriced. but what movie concession stand isn’t?
Tip: buy tickets on
not fandango cuz the convenience fee is slightly cheaper
Tip: go to customer service desk. they usually have movie posters you can have for free!!! (i’ve collected like 30 over the years)
IMAX: SIGhhhhhhh WHAT A DISAPPOINTMENT
palisades mall used to have a separate IMAX theater on the 4^th floor. even though it only had 2 theaters with not that many seats, what i loved was that it was a TRUE IMAX. the screen was HUUUUUGGGEEEEEE (or «YOOOOOJ» as donald trump would say). I think when a theater calls itself IMAX it should not only have the imax dimensions for the movie, but also a much bigger size to give the audience an immersive experience. Sadly… with this whole renovation. they are not using those theaters anymore. When I reserved IMAX tickets for star wars, I was sadly tricked into sitting in an «imax» screening that was just slightly larger than big movie screens. The seats in this theater (maybe it was just my row) also did not recline. So if you want a more immersive experience on this smaller «fake» imax, reserve a seat in the closer rows.
Overall… i love the theater. but hate the new imax. They STill charge the same amount too. such audacity. smh.

The theaters themselves are amazing. The seats are huge, comfortable, and make the movie-​going experience that much better. Every seat in every theater is great, and offers a good view of the screen. We’ve been to 2 movies in last week. The automated kiosks and soda machines are definitely convenient. So what is there to complain about?
Well, let me tell you…
Apparently, those kiosks and automatic soda machines mean less staff. The entire place is dirty. Common areas were horrible. There simply isn’t enough staff to clean up after people who don’t care to throw their trash away. So there was plenty of trash all over the counters, the floor, and even piled up in the concession area. They really need to hire more staff or better managers to keep track of what needs to get done.

This is the movie theater of the future. Except, order tickets online beforehand. You have to pick your seats and the seats are limited. Once you are in sit back, relax, recline, and enjoy. And David is an excellent employee/​manager and his hospitality was impeccable.

Been to this theater since the mall opened 800 years ago, but this particular visit was as good as it gets.
My sister and I have been DYING to see the movie «Sisters» (because we are, like, sisters) and we showed up at 8:45 to see the 9:40 show only to find out it was sold out with only the handicap seats in the front available. Thoroughly disappointed and really not wanting to wait another 2 hours for the next show, we were going back and forth deciding if we should just save the event for another night.
The manager, David, happily walked us into the theater to see if the handicap seats would be too close to the screen. They weren’t and we were so excited! Come back to the front to find out the seats aren’t available after all. Cool. Fail.
David was so friendly and encouraging we decided to see the later show and get some drinks at the Yardhouse while we waited. He sold us the «best seats in the house» and handed us free vouchers for free popcorn and tickets for next time. Excellent dude.
The movie was hysterical and the new seats are insane. Literally feels like I am laying down in my living room recliner. (If my living room was a movie theater. And had an giant screen. And delicious popcorn. You get it.) My sister almost took her shoes off, but she didn’t.
The only negative part about the renovations of this movie theater is that the seats are extremely limited. Its almost impossible to go to the movies here without buying your tickets and picking your seats beforehand. They literally took out 50% of their seats in every theater. Also they didn’t give me 3D glasses, but whatev because the movie wasn’t in 3D.

I was advised by coworkers to avoid the Palisades Center like a rough barium enema. I neglected to heed this advice and, on my first visit, a drunken man-​child leapt from the second floor deck on a dare and shattered his legs five feet from where my wife and I were strolling. The same MENSA candidates populated this AMC theatre.
Since that time, however, AMC has made some serious upgrades. The theatres in which you can reserve seats (including the IMAX theatre) are luxurious. They feature huge, overstuffed, lounge-​type chairs that make you feel as if you’re watching a movie in your buddy’s high-​end man-​cave, not the sticky plastic auditorium of a crappy municipal college.
On Christmas Eve we saw Star Wars: The Force Awakens 3D in theatre eleven. I reserved prime seats a day in advance and, at 18 bucks a seat, thought it a plum of a deal. The chairs have giant armrests and full push-​button electronic leg and back extension. They are grouped in twos, so you can raise the armrest between and essentially create a loveseat for you and your significant other. Unless you are one of those quiet loners who goes to the movies solo and makes everyone feel weird and bad. Then you keep the armrest down, or else become the creepiest guy (I’m assuming you’re definitely a dude) in Nyack.
Wide aisles in the premium theatres make mid-​movie urinators no problem, even when your seat is in full recline. To some degree, I think the increased prices keep out the riff raff– some of them, at any rate. I’ll take any decrease as a treat. I look at it this way– the guy who’s going to whip out his junk in a theatre or the fifteen year olds who are just there to feel each other up for an hour and a half aren’t springing for the premium seats– they just need the cheapest, darkest venue in which to practice the deviant arts. Our gain, you guys.
So check it out. No cell phones or farters-​under-​the-​cover-​of-​darnkness, please– we’re trying to have a civilized society here.

Simply fantastic! I love the fact that they renovated the place and put in luxurious recliners! I also like that they added Coke Freestyle machines and the IMAX moved.

My favorite AMC!!! Nice recliners, reserved seating, this is why I am rating it 5 stars.

Reserved seating, nice reclining chairs, self service soda machines, cheap matinees before 12, what’s not to like about this place?
The only complaint I have is that there aren’t enough kiosk available especially when it gets busy.

Great theater. They updated the seating to full recliner seats so now there’s way fewer seats however, they are very comfy and you get to choose your seat when you get your tickets from the «do it yourself» machines. The place is clean and the staff are helpful; the only odd thing I find is that it’s a very busy theater however, there is usually only one maybe two people at the concession stand which doesn’t make any sense. Other than that, I will most likely keep frequenting this place.

This mall is full of things todo perfect for a date night or a night out with the family. Bowling, movies, Arcade, Dinner shopping and rides all under one roof.

I want to preface this stating this review is based on visits to the multiplex on weekdays during the summer of 2015.
The multiplex is located on the upper level of the Palisades Mall. This location offers both ‘self-​service’ and normal line/​cashiers for ticket purchases. If you are seeing a 3d movie you will receive your 3d glasses after ticket purchase. I’m not sure if this applies to 100% of the theaters in this location, but after ticket purchase the cashier will provide available seating within the designated theater. Again as my visits were on weekdays during the summer I had no issue with the assigned seating.
The snack bar is just beyond the ticket counter and offers the staple popcorn/​candy/​snacks as well as ‘hot’ food. The soda machines are self service, modern touch screen devices with a ton of options. Also, the rest rooms are just beyond the snack bar.
The seats are all power recliners and, thanks to my 4 year old I learned, offer customizable reclining (i.e. you do not have to recline back and only raise your feet etc.). If you are susceptible to napping be warned: These seats are VERY comfortable.
The theaters, as well as the restrooms, were clean during my visits. The only gripe I have is the ‘volume’ during action sequences; HOLY LOUD! This is probably directly related to me being a 40 year old father of two, but the treble can be deafening.
All in all, I would return to this location with my family.

Omg I love this movie theater people are über friendly and the whole experience is super comfortable.

All I wanted to do was see a movie, not get frustrated attempting to purchase tickets & score some points. AMC has now decided to RUIN the theater going experience by reducing the # of ticket takers in favor of machines. I guess it’s a republican way to cut expenses by not having to pay benefits to employees. So they now have these machines (that replaced their other machines) to issue tickets. Only these machines aren’t as smart as their other machines bc they can’t read Amex Or their own Stub cards. I got so frustrated after 3 attempts to buy a f-​in ticket that I walked away & may never F-​in go back (Regal & Bow tie will be happy) all bc if U r going to institute a new program rather than have real live F-​in people there to explain how your F-​in new machines work. Oh btw, others walked away too bc the only line w/​a human was so long that we all missed the start of the movie.

The new reclining chairs are awesome! And I don’t feel that the prices got jacked up too much. Movie prices are ridiculous anyway, what’s another fifty cents or whatever it is. Now if AMC can just chill with the 45 minutes of previews before each movie.

The cashier was so slow that we missed the beginning of our movie– very unimpressed with the service. Lesson learned– NEVER pay with cash in this location unless you don’t really want to see your movie.